<html><head><meta http-equiv="content-type" content="text/html; charset=utf-8"></head><body dir="auto">It’s no different than it’s ever been except now Cisco sets a flag and TAC looks for that flag. It’s the most closed minded, short sighted policy change I ever seen from a technology company. <div><br></div><div></rant><br><br><div dir="ltr">Sent from an iPhone mobile device with very tiny touchscreen input keys. Please excude my typtos.</div><div dir="ltr"><br><blockquote type="cite">On Feb 22, 2022, at 3:14 PM, Nick Russo via cisco-voip <cisco-voip@puck.nether.net> wrote:<br><br></blockquote></div><blockquote type="cite"><div dir="ltr"><div class="ydpe98e3cdyahoo-style-wrap" style="font-family:Helvetica Neue, Helvetica, Arial, sans-serif;font-size:13px;"><div></div>
<div dir="ltr" data-setdir="false">This is my favorite new Cisco "feature". All the 14.x platforms have this. I think they implemented in 12.5(su4 or 5), but if the system goes down dirty, the official Cisco policy is to do a restore from backup. So far, I haven't had any actual issues after this happens, but if your system is in this state, TAC won't help you until you've rebuilt. There are a few options for graceful shutdown in VMWare, but your server needs to be on a UPS for them to work.</div><div><br></div>
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On Tuesday, February 22, 2022, 01:01:39 PM PST, Adam Pawlowski <ajp26@buffalo.edu> wrote:
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<p class="ydp7a627243yiv0037387415MsoNormal"><span style="color:#1F497D;">I need to find it, but of course can’t right now, but I swear this is in the ER documentation somewhere, some version, that the system must be re-installed if it shuts down unexpectedly. Outside of this message.
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<p class="ydp7a627243yiv0037387415MsoNormal"><span style="color:#1F497D;"> </span></p>
<p class="ydp7a627243yiv0037387415MsoNormal"><span style="color:#1F497D;">I got called out on it by TAC, and they have documentation way preceding that message appearing visibly to point out where unexpected shutdowns have occurred.</span></p>
<p class="ydp7a627243yiv0037387415MsoNormal"><span style="color:#1F497D;"> </span></p>
<p class="ydp7a627243yiv0037387415MsoNormal"><span style="color:#1F497D;">There was a back and forth in the community on this, with a lot of people more interesting in making the message go away than trying to figure out if the system was okay or rebuild it.
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<p class="ydp7a627243yiv0037387415MsoNormal"><span style="color:#1F497D;">I guess in some places it is normal to operate the infrastructure on car batteries or what have you. I really must be missing something as this feels like the old “put tape over the check engine light” .</span></p>
<p class="ydp7a627243yiv0037387415MsoNormal"><span style="color:#1F497D;"> </span></p>
<p class="ydp7a627243yiv0037387415MsoNormal"><span style="color:#1F497D;">Same thing I said there – personally, rebuild the thing when you can on your time table, instead of having it fail later, or during an upgrade.
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<p class="ydp7a627243yiv0037387415MsoNormal"><span style="color:#1F497D;">CER seems to be the easiest thing to re-install – if you have exports you can replace the system functionality rather quickly even when DRF backups are no good.</span></p>
<p class="ydp7a627243yiv0037387415MsoNormal"><span style="color:#1F497D;"> </span></p>
<p class="ydp7a627243yiv0037387415MsoNormal"><span style="color:#1F497D;">Adam</span></p>
<p class="ydp7a627243yiv0037387415MsoNormal"><span style="color:#1F497D;"> </span></p>
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<p class="ydp7a627243yiv0037387415MsoNormal"><b>From:</b> cisco-voip <cisco-voip-bounces@puck.nether.net>
<b>On Behalf Of </b>Lelio Fulgenzi<br clear="none">
<b>Sent:</b> Tuesday, February 22, 2022 3:07 PM<br clear="none">
<b>To:</b> Jonathan Charles <jonvoip@gmail.com>; cisco-voip@puck.nether.net<br clear="none">
<b>Subject:</b> Re: [cisco-voip] Fun message on CER after power outage...</p>
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<p class="ydp7a627243yiv0037387415MsoNormal">Yes – those warnings were making their way around another forum. It all has to do with reviewing the log files for a corresponding manual shutdown for any bootup sequences.</p>
<p class="ydp7a627243yiv0037387415MsoNormal"> </p>
<p class="ydp7a627243yiv0037387415MsoNormal">There is a fix (?) for the core apps found here. Normally these should work on CER but it’s not listed. Not sure why.</p>
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<p class="ydp7a627243yiv0037387415MsoNormal"><a shape="rect" href="https://nam12.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.cisco.com%2Fweb%2Fsoftware%2F286319173%2F139477%2Fciscocm.add_utils_ungraceful_warn_disable_v1.0.cop-README.pdf&data=04%7C01%7Cajp26%40buffalo.edu%7C859cdfac22204a281abb08d9f63ee459%7C96464a8af8ed40b199e25f6b50a20250%7C0%7C0%7C637811573460286650%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=oEDfvBpF7svugCuHW%2B7dFkjMp7ECrAioYjVPabG8%2Bng%3D&reserved=0" rel="nofollow" target="_blank">https://www.cisco.com/web/software/286319173/139477/ciscocm.add_utils_ungraceful_warn_disable_v1.0.cop-README.pdf</a></p>
<p class="ydp7a627243yiv0037387415MsoNormal"> </p>
<p class="ydp7a627243yiv0037387415MsoNormal">From the readme (above):</p>
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<p class="ydp7a627243yiv0037387415MsoNormal">The fix is included natively in 12.5.1SU6 (12.5.1.16900-x) and higher and 14SU2 (14.0.1.12900-x) and higher.</p>
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<p class="ydp7a627243yiv0037387415MsoNormal">Note: I don’t think this fixes the issue, just removes the warning. If TAC reviews the logs and finds an ungraceful shutdown, they can start asking you to rebuild.</p>
<p class="ydp7a627243yiv0037387415MsoNormal"> </p>
<p class="ydp7a627243yiv0037387415MsoNormal">PS I don’t see why a system can’t recover without a rebuild either.</p>
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<p class="ydp7a627243yiv0037387415MsoNormal"><b>From:</b> cisco-voip <<a shape="rect" href="mailto:cisco-voip-bounces@puck.nether.net" rel="nofollow" target="_blank">cisco-voip-bounces@puck.nether.net</a>>
<b>On Behalf Of </b>Jonathan Charles<br clear="none">
<b>Sent:</b> Tuesday, February 22, 2022 2:58 PM<br clear="none">
<b>To:</b> <a shape="rect" href="mailto:cisco-voip@puck.nether.net" rel="nofollow" target="_blank">cisco-voip@puck.nether.net</a><br clear="none">
<b>Subject:</b> [cisco-voip] Fun message on CER after power outage...</p>
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<p style="line-height:12.0pt;background:#FFEB9C;" class="ydp7a627243yiv0037387415MsoNormal"><b><span style="font-size:10.0pt;color:black;">CAUTION:</span></b><span style="font-size:10.0pt;color:black;"> This email originated from outside of the University of Guelph. Do not click links
or open attachments unless you recognize the sender and know the content is safe. If in doubt, forward suspicious emails to
<a shape="rect" href="mailto:IThelp@uoguelph.ca" rel="nofollow" target="_blank">IThelp@uoguelph.ca</a></span></p>
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<p style="text-align:justify;" class="ydp7a627243yiv0037387415MsoNormal"><span style="font-size:10.5pt;font-family:CiscoSans;color:#212529;">Only on the CLI...</span></p>
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<p class="ydp7a627243yiv0037387415MsoNormal"><span style="font-size:10.5pt;font-family:CiscoSans;color:#212529;"> </span></p>
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<p class="ydp7a627243yiv0037387415MsoNormal"><span style="font-size:10.5pt;font-family:CiscoSans;color:#212529;">WARNING: Ungraceful shutdown detected - A rebuild of this node is highly recommended to ensure no negative impact(such as configuration or file system corruption). For rebuild
instructions, see the installation guide.</span></p>
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<p class="ydp7a627243yiv0037387415MsoNormal"><span style="font-size:10.5pt;font-family:CiscoSans;color:#212529;">The bugs suggest it should only be on 12.5 and early... this is on CER 14...</span></p>
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<p class="ydp7a627243yiv0037387415MsoNormal"><span style="font-size:10.5pt;font-family:CiscoSans;color:#212529;">Any recommendations? This seems a bit extreme...</span></p>
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<p class="ydp7a627243yiv0037387415MsoNormal"><span style="font-size:10.5pt;font-family:CiscoSans;color:#212529;">The system appears to be working normally.</span></p>
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<p class="ydp7a627243yiv0037387415MsoNormal"><span style="font-size:10.5pt;font-family:CiscoSans;color:#212529;">Jonathan</span></p>
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