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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D">We rebuilt a bunch of them after a data center failure over summer. It did take up a bunch of time to schedule that maintenance and have someone run through it,
but that was the worst of it.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D">In our lab things have been powered off / on forcefully before, and never any ill effect that I’ve run into that I can say is direct result, other than the experience
I had with CER.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D">This document has been around for a number of years:<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D"><a href="https://www.cisco.com/c/en/us/support/docs/unified-communications/unified-communications-manager-callmanager/116717-trouble-cucm-shutdown-00.html">https://www.cisco.com/c/en/us/support/docs/unified-communications/unified-communications-manager-callmanager/116717-trouble-cucm-shutdown-00.html</a><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D">so I would imagine that TAC, especially now with a shortage of engineers/experience, might want to check that instead of chasing weird issues.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D">We’d run into things where phone tracking would just stop operating, even with the process running. Or it would say it ran and nothing happened or updated until
we restarted it.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D">Since CER is such jank in the background, with little exposed to really play with or look at, it was way faster to export, backup, re-install, restore, than to
grind through that with TAC – and it seemed to solve our problem.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D">That being said restoring from backup is acceptable in these cases, and I have to wonder if it’s possible for data in the database to be bad/corrupted as well
in the backup if it’s taken after that message is displayed. They didn’t care. I think the call was some sort of consistency checking instead of just asking for it to be rebuilt, but I don’t know if that would be delivered.
<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D">CER documentation specifically seemed to have a lot more wording in it about making sure it is running, it’s working well, backed up, etc due to the nature of
the service it is providing – likely to try and hedge against some sort of blame being placed on Cisco if an emergency call didn’t complete.
<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D">Best,<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D">Adam<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D"><o:p> </o:p></span></p>
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<p class="MsoNormal"><b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">From:</span></b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"> Jonathan Charles <jonvoip@gmail.com>
<br>
<b>Sent:</b> Tuesday, February 22, 2022 5:35 PM<br>
<b>To:</b> Lelio Fulgenzi <lelio@uoguelph.ca><br>
<b>Cc:</b> Nick Russo <russon81@yahoo.com>; cisco-voip@puck.nether.net; Adam Pawlowski <ajp26@buffalo.edu><br>
<b>Subject:</b> Re: [cisco-voip] Fun message on CER after power outage...<o:p></o:p></span></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal">Yeah, that seems a bit extreme... <o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal">Everything seems fine with the box... every check I have made says it is working fine... (DB Replication, status, test calls, phone tracking...)<o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal">Jonathan<o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal">On Tue, Feb 22, 2022 at 3:11 PM Lelio Fulgenzi <<a href="mailto:lelio@uoguelph.ca">lelio@uoguelph.ca</a>> wrote:<o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">A UPS with comms available. In our datacenter we have a UPS but it’s not comms enabled.<o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"> <o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">This is yet another “special requirement” for Cisco collab software that will drive people crazy. Including management.<o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"> <o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">“Sorry, you took power away, I know have to spend the weekend rebuilding 8 servers (or more)”<o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"> <o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">“But no one else is saying they have to rebuild servers”<o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"> <o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">“Yeah, it’s another one of those special requirements”<o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"> <o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"> <o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><b>From:</b> Nick Russo <<a href="mailto:russon81@yahoo.com" target="_blank">russon81@yahoo.com</a>>
<br>
<b>Sent:</b> Tuesday, February 22, 2022 4:07 PM<br>
<b>To:</b> Lelio Fulgenzi <<a href="mailto:lelio@uoguelph.ca" target="_blank">lelio@uoguelph.ca</a>>; Jonathan Charles <<a href="mailto:jonvoip@gmail.com" target="_blank">jonvoip@gmail.com</a>>;
<a href="mailto:cisco-voip@puck.nether.net" target="_blank">cisco-voip@puck.nether.net</a>; Adam Pawlowski <<a href="mailto:ajp26@buffalo.edu" target="_blank">ajp26@buffalo.edu</a>><br>
<b>Subject:</b> Re: [cisco-voip] Fun message on CER after power outage...<o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"> <o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;line-height:12.0pt;background:#FFEB9C">
<b><span style="font-size:10.0pt;color:black">CAUTION:</span></b><span style="font-size:10.0pt;color:black"> This email originated from outside of the University of Guelph. Do not click links or open attachments unless you recognize the sender and know the
content is safe. If in doubt, forward suspicious emails to <a href="mailto:IThelp@uoguelph.ca" target="_blank">
IThelp@uoguelph.ca</a></span><o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"> <o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:10.0pt;font-family:"Helvetica Neue",serif">This is my favorite new Cisco "feature". All the 14.x platforms have this. I think they implemented in 12.5(su4
or 5), but if the system goes down dirty, the official Cisco policy is to do a restore from backup. So far, I haven't had any actual issues after this happens, but if your system is in this state, TAC won't help you until you've rebuilt. There are a few
options for graceful shutdown in VMWare, but your server needs to be on a UPS for them to work.</span><o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:10.0pt;font-family:"Helvetica Neue",serif"> </span><o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:10.0pt;font-family:"Helvetica Neue",serif;color:#26282A">On Tuesday, February 22, 2022, 01:01:39 PM PST, Adam Pawlowski <<a href="mailto:ajp26@buffalo.edu" target="_blank">ajp26@buffalo.edu</a>>
wrote: </span><o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:10.0pt;font-family:"Helvetica Neue",serif;color:#26282A"> </span><o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:10.0pt;font-family:"Helvetica Neue",serif;color:#26282A"> </span><o:p></o:p></p>
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<p class="gmail-m-8967088646148749108ydp7a627243yiv0037387415msonormal"><span style="font-size:10.0pt;font-family:"Helvetica Neue",serif;color:#1F497D">I need to find it, but of course can’t right now, but I swear this is in the ER documentation somewhere,
some version, that the system must be re-installed if it shuts down unexpectedly. Outside of this message.
</span><o:p></o:p></p>
<p class="gmail-m-8967088646148749108ydp7a627243yiv0037387415msonormal"><span style="font-size:10.0pt;font-family:"Helvetica Neue",serif;color:#1F497D"> </span><o:p></o:p></p>
<p class="gmail-m-8967088646148749108ydp7a627243yiv0037387415msonormal"><span style="font-size:10.0pt;font-family:"Helvetica Neue",serif;color:#1F497D">I got called out on it by TAC, and they have documentation way preceding that message appearing visibly to
point out where unexpected shutdowns have occurred.</span><o:p></o:p></p>
<p class="gmail-m-8967088646148749108ydp7a627243yiv0037387415msonormal"><span style="font-size:10.0pt;font-family:"Helvetica Neue",serif;color:#1F497D"> </span><o:p></o:p></p>
<p class="gmail-m-8967088646148749108ydp7a627243yiv0037387415msonormal"><span style="font-size:10.0pt;font-family:"Helvetica Neue",serif;color:#1F497D">There was a back and forth in the community on this, with a lot of people more interesting in making the
message go away than trying to figure out if the system was okay or rebuild it. </span>
<o:p></o:p></p>
<p class="gmail-m-8967088646148749108ydp7a627243yiv0037387415msonormal"><span style="font-size:10.0pt;font-family:"Helvetica Neue",serif;color:#1F497D">I guess in some places it is normal to operate the infrastructure on car batteries or what have you. I really
must be missing something as this feels like the old “put tape over the check engine light” .</span><o:p></o:p></p>
<p class="gmail-m-8967088646148749108ydp7a627243yiv0037387415msonormal"><span style="font-size:10.0pt;font-family:"Helvetica Neue",serif;color:#1F497D"> </span><o:p></o:p></p>
<p class="gmail-m-8967088646148749108ydp7a627243yiv0037387415msonormal"><span style="font-size:10.0pt;font-family:"Helvetica Neue",serif;color:#1F497D">Same thing I said there – personally, rebuild the thing when you can on your time table, instead of having
it fail later, or during an upgrade. </span><o:p></o:p></p>
<p class="gmail-m-8967088646148749108ydp7a627243yiv0037387415msonormal"><span style="font-size:10.0pt;font-family:"Helvetica Neue",serif;color:#1F497D">CER seems to be the easiest thing to re-install – if you have exports you can replace the system functionality
rather quickly even when DRF backups are no good.</span><o:p></o:p></p>
<p class="gmail-m-8967088646148749108ydp7a627243yiv0037387415msonormal"><span style="font-size:10.0pt;font-family:"Helvetica Neue",serif;color:#1F497D"> </span><o:p></o:p></p>
<p class="gmail-m-8967088646148749108ydp7a627243yiv0037387415msonormal"><span style="font-size:10.0pt;font-family:"Helvetica Neue",serif;color:#1F497D">Adam</span><o:p></o:p></p>
<p class="gmail-m-8967088646148749108ydp7a627243yiv0037387415msonormal"><span style="font-size:10.0pt;font-family:"Helvetica Neue",serif;color:#1F497D"> </span><o:p></o:p></p>
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<p class="gmail-m-8967088646148749108ydp7a627243yiv0037387415msonormal"><b><span style="font-size:10.0pt;font-family:"Helvetica Neue",serif;color:#26282A">From:</span></b><span style="font-size:10.0pt;font-family:"Helvetica Neue",serif;color:#26282A"> cisco-voip
<<a href="mailto:cisco-voip-bounces@puck.nether.net" target="_blank">cisco-voip-bounces@puck.nether.net</a>>
<b>On Behalf Of </b>Lelio Fulgenzi<br>
<b>Sent:</b> Tuesday, February 22, 2022 3:07 PM<br>
<b>To:</b> Jonathan Charles <<a href="mailto:jonvoip@gmail.com" target="_blank">jonvoip@gmail.com</a>>;
<a href="mailto:cisco-voip@puck.nether.net" target="_blank">cisco-voip@puck.nether.net</a><br>
<b>Subject:</b> Re: [cisco-voip] Fun message on CER after power outage...</span><o:p></o:p></p>
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<p class="gmail-m-8967088646148749108ydp7a627243yiv0037387415msonormal"><span style="font-size:10.0pt;font-family:"Helvetica Neue",serif;color:#26282A"> </span><o:p></o:p></p>
<p class="gmail-m-8967088646148749108ydp7a627243yiv0037387415msonormal"><span style="font-size:10.0pt;font-family:"Helvetica Neue",serif;color:#26282A">Yes – those warnings were making their way around another forum. It all has to do with reviewing the log
files for a corresponding manual shutdown for any bootup sequences.</span><o:p></o:p></p>
<p class="gmail-m-8967088646148749108ydp7a627243yiv0037387415msonormal"><span style="font-size:10.0pt;font-family:"Helvetica Neue",serif;color:#26282A"> </span><o:p></o:p></p>
<p class="gmail-m-8967088646148749108ydp7a627243yiv0037387415msonormal"><span style="font-size:10.0pt;font-family:"Helvetica Neue",serif;color:#26282A">There is a fix (?) for the core apps found here. Normally these should work on CER but it’s not listed. Not
sure why.</span><o:p></o:p></p>
<p class="gmail-m-8967088646148749108ydp7a627243yiv0037387415msonormal"><span style="font-size:10.0pt;font-family:"Helvetica Neue",serif;color:#26282A"> </span><o:p></o:p></p>
<p class="gmail-m-8967088646148749108ydp7a627243yiv0037387415msonormal"><span style="font-size:10.0pt;font-family:"Helvetica Neue",serif;color:#26282A"><a href="https://nam12.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.cisco.com%2Fweb%2Fsoftware%2F286319173%2F139477%2Fciscocm.add_utils_ungraceful_warn_disable_v1.0.cop-README.pdf&data=04%7C01%7Cajp26%40buffalo.edu%7C9c8a6142dfee47add90a08d9f6539cca%7C96464a8af8ed40b199e25f6b50a20250%7C0%7C0%7C637811663165959984%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=ib%2Bo%2BoEy%2Ff6WGI6SiZmjpnVBevfzDl63KmD7vL1nioM%3D&reserved=0" target="_blank">https://www.cisco.com/web/software/286319173/139477/ciscocm.add_utils_ungraceful_warn_disable_v1.0.cop-README.pdf</a></span><o:p></o:p></p>
<p class="gmail-m-8967088646148749108ydp7a627243yiv0037387415msonormal"><span style="font-size:10.0pt;font-family:"Helvetica Neue",serif;color:#26282A"> </span><o:p></o:p></p>
<p class="gmail-m-8967088646148749108ydp7a627243yiv0037387415msonormal"><span style="font-size:10.0pt;font-family:"Helvetica Neue",serif;color:#26282A">From the readme (above):</span><o:p></o:p></p>
<p class="gmail-m-8967088646148749108ydp7a627243yiv0037387415msonormal"><span style="font-size:10.0pt;font-family:"Helvetica Neue",serif;color:#26282A"> </span><o:p></o:p></p>
<p class="gmail-m-8967088646148749108ydp7a627243yiv0037387415msonormal"><span style="font-size:10.0pt;font-family:"Helvetica Neue",serif;color:#26282A">The fix is included natively in 12.5.1SU6 (12.5.1.16900-x) and higher and 14SU2 (14.0.1.12900-x) and higher.</span><o:p></o:p></p>
<p class="gmail-m-8967088646148749108ydp7a627243yiv0037387415msonormal"><span style="font-size:10.0pt;font-family:"Helvetica Neue",serif;color:#26282A"> </span><o:p></o:p></p>
<p class="gmail-m-8967088646148749108ydp7a627243yiv0037387415msonormal"><span style="font-size:10.0pt;font-family:"Helvetica Neue",serif;color:#26282A">Note: I don’t think this fixes the issue, just removes the warning. If TAC reviews the logs and finds an
ungraceful shutdown, they can start asking you to rebuild.</span><o:p></o:p></p>
<p class="gmail-m-8967088646148749108ydp7a627243yiv0037387415msonormal"><span style="font-size:10.0pt;font-family:"Helvetica Neue",serif;color:#26282A"> </span><o:p></o:p></p>
<p class="gmail-m-8967088646148749108ydp7a627243yiv0037387415msonormal"><span style="font-size:10.0pt;font-family:"Helvetica Neue",serif;color:#26282A">PS I don’t see why a system can’t recover without a rebuild either.</span><o:p></o:p></p>
<p class="gmail-m-8967088646148749108ydp7a627243yiv0037387415msonormal"><span style="font-size:10.0pt;font-family:"Helvetica Neue",serif;color:#26282A"> </span><o:p></o:p></p>
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<p class="gmail-m-8967088646148749108ydp7a627243yiv0037387415msonormal"><b><span style="font-size:10.0pt;font-family:"Helvetica Neue",serif;color:#26282A">From:</span></b><span style="font-size:10.0pt;font-family:"Helvetica Neue",serif;color:#26282A"> cisco-voip
<<a href="mailto:cisco-voip-bounces@puck.nether.net" target="_blank">cisco-voip-bounces@puck.nether.net</a>>
<b>On Behalf Of </b>Jonathan Charles<br>
<b>Sent:</b> Tuesday, February 22, 2022 2:58 PM<br>
<b>To:</b> <a href="mailto:cisco-voip@puck.nether.net" target="_blank">cisco-voip@puck.nether.net</a><br>
<b>Subject:</b> [cisco-voip] Fun message on CER after power outage...</span><o:p></o:p></p>
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<p class="gmail-m-8967088646148749108ydp7a627243yiv0037387415msonormal"><span style="font-size:10.0pt;font-family:"Helvetica Neue",serif;color:#26282A"> </span><o:p></o:p></p>
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<p class="gmail-m-8967088646148749108ydp7a627243yiv0037387415msonormal" style="line-height:12.0pt;background:#FFEB9C">
<b><span style="font-size:10.0pt;font-family:"Helvetica Neue",serif;color:black">CAUTION:</span></b><span style="font-size:10.0pt;font-family:"Helvetica Neue",serif;color:black"> This email originated from outside of the University of Guelph. Do not click links
or open attachments unless you recognize the sender and know the content is safe. If in doubt, forward suspicious emails to
<a href="mailto:IThelp@uoguelph.ca" target="_blank">IThelp@uoguelph.ca</a></span><o:p></o:p></p>
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<p class="gmail-m-8967088646148749108ydp7a627243yiv0037387415msonormal"><span style="font-size:10.0pt;font-family:"Helvetica Neue",serif;color:#26282A"> </span><o:p></o:p></p>
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<p class="gmail-m-8967088646148749108ydp7a627243yiv0037387415msonormal" style="text-align:justify">
<span style="font-size:10.5pt;font-family:CiscoSans;color:#212529">Only on the CLI...</span><o:p></o:p></p>
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<p class="gmail-m-8967088646148749108ydp7a627243yiv0037387415msonormal"><span style="font-size:10.5pt;font-family:CiscoSans;color:#212529"> </span><o:p></o:p></p>
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<p class="gmail-m-8967088646148749108ydp7a627243yiv0037387415msonormal"><span style="font-size:10.5pt;font-family:CiscoSans;color:#212529">WARNING: Ungraceful shutdown detected - A rebuild of this node is highly recommended to ensure no negative impact(such
as configuration or file system corruption). For rebuild instructions, see the installation guide.</span><o:p></o:p></p>
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<p class="gmail-m-8967088646148749108ydp7a627243yiv0037387415msonormal"><span style="font-size:10.0pt;font-family:"Helvetica Neue",serif;color:#26282A"> </span><o:p></o:p></p>
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<p class="gmail-m-8967088646148749108ydp7a627243yiv0037387415msonormal"><span style="font-size:10.5pt;font-family:CiscoSans;color:#212529">The bugs suggest it should only be on 12.5 and early... this is on CER 14...</span><o:p></o:p></p>
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<p class="gmail-m-8967088646148749108ydp7a627243yiv0037387415msonormal"><span style="font-size:10.0pt;font-family:"Helvetica Neue",serif;color:#26282A"> </span><o:p></o:p></p>
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<p class="gmail-m-8967088646148749108ydp7a627243yiv0037387415msonormal"><span style="font-size:10.5pt;font-family:CiscoSans;color:#212529">Any recommendations? This seems a bit extreme...</span><o:p></o:p></p>
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<p class="gmail-m-8967088646148749108ydp7a627243yiv0037387415msonormal"><span style="font-size:10.0pt;font-family:"Helvetica Neue",serif;color:#26282A"> </span><o:p></o:p></p>
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<p class="gmail-m-8967088646148749108ydp7a627243yiv0037387415msonormal"><span style="font-size:10.5pt;font-family:CiscoSans;color:#212529">The system appears to be working normally.</span><o:p></o:p></p>
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<p class="gmail-m-8967088646148749108ydp7a627243yiv0037387415msonormal"><span style="font-size:10.0pt;font-family:"Helvetica Neue",serif;color:#26282A"> </span><o:p></o:p></p>
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<p class="gmail-m-8967088646148749108ydp7a627243yiv0037387415msonormal"><span style="font-size:10.0pt;font-family:"Helvetica Neue",serif;color:#26282A"> </span><o:p></o:p></p>
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<p class="gmail-m-8967088646148749108ydp7a627243yiv0037387415msonormal"><span style="font-size:10.0pt;font-family:"Helvetica Neue",serif;color:#26282A"> </span><o:p></o:p></p>
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<p class="gmail-m-8967088646148749108ydp7a627243yiv0037387415msonormal"><span style="font-size:10.5pt;font-family:CiscoSans;color:#212529">Jonathan</span><o:p></o:p></p>
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