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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D">It is included with premium, but it is best if you are content with what it offers in your environment, as it’s relatively rudimentary.
<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D"><a href="https://dcloud-cms.cisco.com/demo_news/cisco-unified-contact-center-express-uccx-enablement-lab-v2">https://dcloud-cms.cisco.com/demo_news/cisco-unified-contact-center-express-uccx-enablement-lab-v2</a>
seems to cover CCX with SM.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D"><a href="https://dcloud-cms.cisco.com/demo_news/cisco-unified-contact-center-express-uccx-12-5-su1-v1">https://dcloud-cms.cisco.com/demo_news/cisco-unified-contact-center-express-uccx-12-5-su1-v1</a><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D">This appears to cover chat, but using 3<sup>rd</sup> party products? The AI/BOT demo is cool, but as far as I know the code was something internal that was whipped
up for the demo and not shared publically.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D">dCloud is also displaying a banner at the top that normal pedestrians cannot schedule sessions and need someone from Cisco to do it – hopefully your AM or partner
contact would if you want to see it.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D">Best,<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D">Adam<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D"><o:p> </o:p></span></p>
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<p class="MsoNormal"><b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">From:</span></b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"> cisco-voip <cisco-voip-bounces@puck.nether.net>
<b>On Behalf Of </b>Andy Carse<br>
<b>Sent:</b> Thursday, April 14, 2022 4:37 AM<br>
<b>To:</b> Cisco VoIP List <cisco-voip@puck.nether.net><br>
<b>Subject:</b> [cisco-voip] On-premise UCCX with Cisco Collaboration Platform<o:p></o:p></span></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal">Hi,<o:p></o:p></p>
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<p class="MsoNormal">We have an On-Premise UCCX v12.5 deployment and I've been asked to look at adding web chat to the system.<o:p></o:p></p>
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<p class="MsoNormal">I believe this was Social Miner now called Cisco Collaboration Platform does anyone have this in place or any helpful tips on the good or bad solutions as I'm struggling to find any good documentation on the Cisco Website for this<o:p></o:p></p>
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<p class="MsoNormal">Is there any issues around support from Cisco and is it an additional license cost.<o:p></o:p></p>
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<p class="MsoNormal">We have Premium licenses for the agents.<o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal">TIA<br clear="all">
<o:p></o:p></p>
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<p class="MsoNormal" style="margin-bottom:12.0pt">Rgds Andy<o:p></o:p></p>
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