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<p class="MsoNormal"><span style="font-size:11.0pt">Yes, its kind of a surprise especially with the Finesse refresh and other changes in 12.5. This is definitely not the message I’ve been getting from my Cisco team but admittedly I’m getting mixed signals on
the future as well which is why I asked here. Last year we had a big meeting and one of the people was the Cloud Collab person assigned to us and she was trying to start the discussion about Webex Contact center but didn’t seem to have a lot of references
to give me on other clients our size using it. Also with Webex Teams going down (twice I think) the last couple months due to the AWS outages it makes me a little nervous about cloud voice or contact center even though I know that where things are headed eventually.
All you hear about from cloud providers is about redundancy but then an AWS data center has a power failure and half or more of the US goes down…….<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:11.0pt">Jason <o:p></o:p></span></p>
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<p class="MsoNormal"><b><span style="font-size:11.0pt">From:</span></b><span style="font-size:11.0pt"> Bill Talley <btalley@gmail.com>
<br>
<b>Sent:</b> Tuesday, September 6, 2022 9:46 PM<br>
<b>To:</b> Matthew Loraditch <MLoraditch@heliontechnologies.com><br>
<b>Cc:</b> JASON BURWELL <JASON.BURWELL@foundersfcu.com>; cisco-voip@puck.nether.net<br>
<b>Subject:</b> Re: [cisco-voip] Cisco UCCX Roadmap<o:p></o:p></span></p>
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<p class="MsoNormal" style="mso-line-height-alt:.75pt"><span style="font-size:1.0pt;color:white">Haven’t looked into it much, but have quite a few customers who are avoiding WxCC due to existing backend integrations with on-prem SQL servers, mainframes, and
http/REST integrations…. Those are probably being marketed as front end widget/gadget
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<p class="MsoNormal"><span style="font-size:11.0pt">Haven’t looked into it much, but have quite a few customers who are avoiding WxCC due to existing backend integrations with on-prem SQL servers, mainframes, and http/REST integrations…. Those are probably
being marketed as front end widget/gadget integrations for WxCC I’m guessing. <o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:11.0pt">First I’ve heard that UCCX development is nearly dead, but good to know, especially from a personal development perspective lol.<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:11.0pt">On Sep 6, 2022, at 7:12 PM, Matthew Loraditch <<a href="mailto:MLoraditch@heliontechnologies.com">MLoraditch@heliontechnologies.com</a>> wrote:<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:11.0pt">Wasn’t at Cisco live but at least as far as what’s available to partners, there is nothing that I can’t talk about and publicly there is nothing.<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:11.0pt">The on prem software development is quite nearly dead.<o:p></o:p></span></p>
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<p class="MsoNormal"><b><span style="font-size:13.0pt;color:#F3800B">Matthew Loraditch</span></b><b><span style="font-size:1.0pt;font-family:"remialcxesans",serif;color:white"></span></b><b><span style="font-size:13.0pt;color:#F3800B"><o:p></o:p></span></b></p>
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<p class="MsoNormal"><b><span style="font-size:11.0pt;color:gray">Sr. Network Engineer<o:p></o:p></span></b></p>
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<p class="MsoNormal"><span style="font-size:11.0pt;color:#F3800B">direct:</span><span style="font-size:11.0pt;color:gray"> <a href="tel:443.541.1518" target="_blank"><strong><span style="font-family:"Calibri",sans-serif;color:gray;font-weight:normal;text-decoration:none">443.541.1518</span></strong></a><o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:11.0pt;color:#F3800B">e:</span><span style="font-size:11.0pt;color:gray"> <a href="mailto:MLoraditch@heliontechnologies.com" target="_blank"><strong><span style="font-family:"Calibri",sans-serif;color:gray;font-weight:normal;text-decoration:none">MLoraditch@heliontechnologies.com</span></strong></a><o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:1.0pt"><a href="https://urldefense.com/v3/__http:/www.heliontechnologies.com/__;!!B-T3N4lj-G-V!HEqDsbwpG2eRWTBKI_5SR0m6dYxdjmas1JSfOLaklBoi-9kwkIETUGrdH3VGSPmErNINLJo8RuEonS-v1e50ejM$" target="_blank"><span style="text-decoration:none"><image410723.png></span></a><o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:1.0pt"><a href="https://urldefense.com/v3/__https:/www.buzzsprout.com/1734656__;!!B-T3N4lj-G-V!HEqDsbwpG2eRWTBKI_5SR0m6dYxdjmas1JSfOLaklBoi-9kwkIETUGrdH3VGSPmErNINLJo8RuEonS-v2OaNAWQ$" target="_blank"><span style="text-decoration:none"><image847166.jpg></span></a><o:p></o:p></span></p>
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<p class="MsoNormal"><b><span style="font-size:11.0pt">From:</span></b><span class="apple-converted-space"><span style="font-size:11.0pt"> </span></span><span style="font-size:11.0pt">cisco-voip <<a href="mailto:cisco-voip-bounces@puck.nether.net">cisco-voip-bounces@puck.nether.net</a>><span class="apple-converted-space"> </span><b>On
Behalf Of<span class="apple-converted-space"> </span></b>JASON BURWELL<br>
<b>Sent:</b><span class="apple-converted-space"> </span>Tuesday, September 6, 2022 7:51 PM<br>
<b>To:</b><span class="apple-converted-space"> </span>'<a href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a>' <<a href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a>><br>
<b>Subject:</b><span class="apple-converted-space"> </span>[cisco-voip] Cisco UCCX Roadmap<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:11.0pt">Does anyone that attended Cisco Live have any info on what the future development plans are for UCCX? Is there a v14 and beyond on the roadmap? Any idea how rapidly they are trying to push people to Webex
Contact Center? Is anyone on here using Webex Contact Center with 150-200 agents?<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:11.0pt">Thanks!!<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:11.0pt">Jason<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:9.0pt;font-family:"Helvetica",sans-serif">_______________________________________________<br>
cisco-voip mailing list<br>
<a href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a><br>
<a href="https://urldefense.com/v3/__https:/puck.nether.net/mailman/listinfo/cisco-voip__;!!B-T3N4lj-G-V!HEqDsbwpG2eRWTBKI_5SR0m6dYxdjmas1JSfOLaklBoi-9kwkIETUGrdH3VGSPmErNINLJo8RuEonS-vslavdbk$">https://puck.nether.net/mailman/listinfo/cisco-voip</a></span><span style="font-size:11.0pt"><o:p></o:p></span></p>
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