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Generally speaking there should be adequate info in CDR to track the multiple call legs. There are examples of tracking call flows here:
<div class=""><a href="https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/admin/11_5_1_SU7/cucm_b_reporting-billing-administration-guide-1151su7/cucm_b_reporting-billing-administration-guide-1151su7_chapter_01000.html" class="">https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/admin/11_5_1_SU7/cucm_b_reporting-billing-administration-guide-1151su7/cucm_b_reporting-billing-administration-guide-1151su7_chapter_01000.html</a></div>
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<div class="">Might be interesting to hear from ISI how they interpret the data provided and what gaps exist.</div>
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<div class="">-w<br class="">
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<div class="">On Sep 20, 2022, at 10:27 AM, Scott Voll <<a href="mailto:svoll.voip@gmail.com" class="">svoll.voip@gmail.com</a>> wrote:</div>
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<div dir="ltr" class="">So we are on CM 12.5 also using contact center express.
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<div class="">we use isi for our CDR's.</div>
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<div class="">is there a way to track call flow from call coming into our contact center and being transferred to hunt groups, or other people, vm - then zero outs, and to other places?</div>
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<div class="">seems to be a large hole in our data. Just wondering if there is something i'm missing, or a better application to get this data from?</div>
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<div class="">Not opposed to changing up applications if needed. maybe a reception console app could provide this? I don't think our UCCx is the correct app for our reception desk anyway.</div>
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<div class="">Thanks</div>
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<div class="">Scott</div>
<div class="">PS. does M$ Teams have this kind of issue also? <br class="">
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