<html><head><meta http-equiv="content-type" content="text/html; charset=utf-8"></head><body dir="auto">Not to hijack the thread, but which version did Cisco enable CDRs by default in CUCM? I’ve always had to go to cucm service parameters and enable CDRs on every node…<br><br><div dir="ltr">Sent from my iPhone with bery tiny touchscreeb input keys, please excude my typtos.</div><div dir="ltr"><br><blockquote type="cite">On Sep 20, 2022, at 9:44 AM, Wes Sisk (wsisk) <wsisk@cisco.com> wrote:<br><br></blockquote></div><blockquote type="cite"><div dir="ltr">
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Generally speaking there should be adequate info in CDR to track the multiple call legs. There are examples of tracking call flows here:
<div class=""><a href="https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/admin/11_5_1_SU7/cucm_b_reporting-billing-administration-guide-1151su7/cucm_b_reporting-billing-administration-guide-1151su7_chapter_01000.html" class="">https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/admin/11_5_1_SU7/cucm_b_reporting-billing-administration-guide-1151su7/cucm_b_reporting-billing-administration-guide-1151su7_chapter_01000.html</a></div>
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<div class="">Might be interesting to hear from ISI how they interpret the data provided and what gaps exist.</div>
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<div class="">-w<br class="">
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<div class="">On Sep 20, 2022, at 10:27 AM, Scott Voll <<a href="mailto:svoll.voip@gmail.com" class="">svoll.voip@gmail.com</a>> wrote:</div>
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<div dir="ltr" class="">So we are on CM 12.5 also using contact center express.
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<div class="">we use isi for our CDR's.</div>
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<div class="">is there a way to track call flow from call coming into our contact center and being transferred to hunt groups, or other people, vm - then zero outs, and to other places?</div>
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<div class="">seems to be a large hole in our data. Just wondering if there is something i'm missing, or a better application to get this data from?</div>
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<div class="">Not opposed to changing up applications if needed. maybe a reception console app could provide this? I don't think our UCCx is the correct app for our reception desk anyway.</div>
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<div class="">Thanks</div>
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<div class="">Scott</div>
<div class="">PS. does M$ Teams have this kind of issue also? <br class="">
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