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<p class="MsoNormal"><span style="font-size:11.0pt;mso-fareast-language:EN-US">Hi,<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;mso-fareast-language:EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;mso-fareast-language:EN-US">If you want better reception / operator functionality, then take a look at the Imagicle suite as well.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;mso-fareast-language:EN-US">You can have Advanced Queuing, IVR and reporting – even call recording if you need it.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;mso-fareast-language:EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;mso-fareast-language:EN-US">For plain reporting, I’d recommend Variphy too.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;mso-fareast-language:EN-US">If the information is there, they can typically find it and present it for you. They have a great engineering team.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;mso-fareast-language:EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;mso-fareast-language:EN-US">Disclaimer – Variphy Partner
</span><span style="font-size:11.0pt;font-family:"Apple Color Emoji";mso-fareast-language:EN-US">😊</span><span style="font-size:11.0pt;mso-fareast-language:EN-US"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;mso-fareast-language:EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;mso-fareast-language:EN-US">Cheers,<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;mso-fareast-language:EN-US"><br>
Tim<o:p></o:p></span></p>
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<p class="MsoNormal" style="margin-bottom:12.0pt"><b><span style="font-size:12.0pt;color:black">From:
</span></b><span style="font-size:12.0pt;color:black">cisco-voip <cisco-voip-bounces@puck.nether.net> on behalf of Brian Meade <bmeade90@vt.edu><br>
<b>Date: </b>Wednesday, 21 September 2022 at 1:35 pm<br>
<b>To: </b>Scott Voll <svoll.voip@gmail.com><br>
<b>Cc: </b>cisco-voip voyp list <cisco-voip@puck.nether.net><br>
<b>Subject: </b>Re: [cisco-voip] Call Flow data via transfers<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:11.0pt">I think Variphy does a much better job of stitching these calls with multiple legs together.<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:11.0pt"><o:p> </o:p></span></p>
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<p class="MsoNormal"><span style="font-size:11.0pt">They'll help you setup a demo system if you want to compare.<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:11.0pt"><o:p> </o:p></span></p>
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<p class="MsoNormal"><span style="font-size:11.0pt">On Tue, Sep 20, 2022, 10:28 AM Scott Voll <<a href="mailto:svoll.voip@gmail.com">svoll.voip@gmail.com</a>> wrote:<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:11.0pt">So we are on CM 12.5 also using contact center express.<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:11.0pt"><o:p> </o:p></span></p>
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<p class="MsoNormal"><span style="font-size:11.0pt">we use isi for our CDR's.<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:11.0pt"><o:p> </o:p></span></p>
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<p class="MsoNormal"><span style="font-size:11.0pt">is there a way to track call flow from call coming into our contact center and being transferred to hunt groups, or other people, vm - then zero outs, and to other places?<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:11.0pt"><o:p> </o:p></span></p>
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<p class="MsoNormal"><span style="font-size:11.0pt">seems to be a large hole in our data. Just wondering if there is something i'm missing, or a better application to get this data from?<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:11.0pt"><o:p> </o:p></span></p>
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<p class="MsoNormal"><span style="font-size:11.0pt">Not opposed to changing up applications if needed. maybe a reception console app could provide this? I don't think our UCCx is the correct app for our reception desk anyway.<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:11.0pt"><o:p> </o:p></span></p>
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<p class="MsoNormal"><span style="font-size:11.0pt">Thanks<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:11.0pt"><o:p> </o:p></span></p>
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<p class="MsoNormal"><span style="font-size:11.0pt">Scott<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:11.0pt">PS. does M$ Teams have this kind of issue also? <o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:11.0pt"><o:p> </o:p></span></p>
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<p class="MsoNormal"><span style="font-size:11.0pt"><o:p> </o:p></span></p>
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<p class="MsoNormal"><span style="font-size:11.0pt">_______________________________________________<br>
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