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<div dir="ltr">Thanks, they told me about this yesterday. Unfortunately for us about a third of our agents use device selection so to turn it off is not an option for us. I’m being told the fix will be in SU3 to be issued sometime in March.</div>
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<div dir="ltr">I have to wonder if Cisco does any user acceptance testing before they release these updates. I mean I understand bugs happen, but I was getting hammered about 20-30 minutes after our call center opened with complaints. Seems like something like
this would have been an easy catch for testers specifically looking for problems.</div>
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<div dir="ltr">Jason</div>
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<blockquote type="cite">On Feb 9, 2023, at 6:45 PM, Brian Meade <bmeade90@vt.edu> wrote:<br>
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Some additional info: Workaround: - If the "Agent Device Selection" System Parameter is not needed we can set it to "disable" and restart the CCX Engine for the changes to take effect. - If the "Agent Device Selection"
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<div dir="auto">Some additional info:
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<div dir="auto"><b style="color:rgb(33,33,33);font-family:calibri,sans-serif;font-size:14.6667px">Workaround:</b><span style="color:rgb(33,33,33);font-family:calibri,sans-serif;font-size:14.6667px"> - If the "Agent Device Selection" System Parameter is not
needed we can set it to "disable" and restart the CCX Engine for the changes to take effect. - If the "Agent Device Selection" System Parameter is needed then Logout during extended Not-Ready periods like Lunch, breaks etc.. to avoid receiving calls that are
monitored by the system</span><br>
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<div dir="ltr" class="gmail_attr">On Fri, Feb 3, 2023, 2:45 PM JASON BURWELL <<a href="mailto:JASON.BURWELL@foundersfcu.com">JASON.BURWELL@foundersfcu.com</a>> wrote:<br>
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<p class="MsoNormal">FYI-For anyone planning to upgrade to UCCX 12.5.1SU2ES04 be aware of newly created Bug CSCwe21416. It causes agents who have selected a Not Ready state to be automatically put back in to a Ready state if they receive a direct call and answer
it or not. The workaround is for Agents to Log out of Finesse instead of go Not Ready. Causing headaches with Agent Tracking, RNA, Incentives, etc. The fix is supposed to be in SU3 being released early March.<u></u><u></u></p>
<p class="MsoNormal"><u></u> <u></u></p>
<p class="MsoNormal">Jason<u></u><u></u></p>
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