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<p class="MsoNormal">Thanks Adam and Tim … I see the diversion header but yeah it seems its from CFNA in general and has no hunt info so I don’t want to try a profile that “always” changes it to something else, in case it’s a diversion from something NOT the
hunt. I did find this in a cisco pdf:<o:p></o:p></p>
<p class="MsoNormal"><b><o:p> </o:p></b></p>
<p class="Default"><o:p> </o:p></p>
<ul style="margin-top:0in" type="disc">
<li class="Default" style="mso-list:l1 level1 lfo1"><span style="font-size:11.0pt">Microsoft Phone System clients do not display alerting name or number when called from a UCM client.
<o:p></o:p></span></li></ul>
<p class="Default"><span style="font-size:11.0pt"><o:p> </o:p></span></p>
<p class="Default"><span style="font-size:11.0pt">I’m thinking I need to create delegates in Teams to replicate this as best I can<o:p></o:p></span></p>
<p class="MsoListParagraph"><b><o:p> </o:p></b></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p style=""><span lang="EN" style=""><font face="Calibri" style=""><strong style="font-family: ARIAL; font-size: 10pt;"><span style="font-family: Calibri;">Jeffrey McHugh</span></strong><span style="font-family: Calibri; font-size: 10pt;"> | Solutions Architect </span><span style="font-size: 1px; color: rgb(255, 255, 255);">--end attach--</span><br style="font-family: Calibri;"></font><!--end attach--><font style="font-family: Calibri; font-size: 11pt;"><br style="font-family: Calibri;"></font><font color="#4d4d4f" style="font-family: ARIAL; font-size: 10pt;"><font style="FONT-SIZE: 11pt; FONT-FAMILY: calibri"><font size="2" style="font-family: Calibri;"><strong style="font-family: Calibri;"><font color="#000000" size="3" style="font-family: Calibri;">Fidelus
Technologies</font></strong><br style="font-family: Calibri;"></font><font size="3" style="font-family: Calibri;">Named </font><a href="http://www.fidelus.com/fidelus-technologies-named-best-unified-communications-provider-in-the-usa/" style="font-family: Calibri;"><font color="#0563c1" size="3" style="font-family: Calibri;">Best UC Provider in the USA</font></a><strong style="font-family: Calibri;"><font color="#000000" style="font-family: Calibri;"><br style="font-family: Calibri;"></font><font color="#4d4d4f" style="font-family: Calibri;"><font size="2" style="font-family: Calibri;">+1-212-616-7801</font></font></strong><font size="2"><span style="font-family: Calibri;"> office | </span><u><a style="COLOR: #4d4d4f"><span style="font-family: Calibri;">www.fidelus.com</span></a></u></font></font></font></span></p>
<div>
<div style="border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in 0in 0in">
<p class="MsoNormal"><b><span style="mso-ligatures:none">From:</span></b><span style="mso-ligatures:none"> cisco-voip <cisco-voip-bounces@puck.nether.net>
<b>On Behalf Of </b>Adam Pawlowski<br>
<b>Sent:</b> Tuesday, August 8, 2023 8:19 AM<br>
<b>To:</b> cisco-voip@puck.nether.net<br>
<b>Subject:</b> [EXT] Re: [cisco-voip] MS Teams Direct Routing<o:p></o:p></span></p>
</div>
</div>
<p class="MsoNormal"><o:p> </o:p></p>
<p><strong><span style="font-family:"Calibri",sans-serif;color:red">[External Email]</span></strong><o:p></o:p></p>
<p><strong><span style="font-family:"Calibri",sans-serif;color:red">CAUTION: This email originated from outside of the organization. Do not click links or open attachments unless you recognize the sender and know the content is safe.</span></strong><o:p></o:p></p>
<div>
<p class="MsoNormal">It has been a minute, but I believe the RDP does not carry device specific headers that would indicate hunt group info (if that’s how that is done) , but I couldn’t find anything else on how that worked when prowling around.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">You do get these though:<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Diversion: <a href="sip:1248@10.100.101.41">sip:1248@10.100.101.41</a>;reason=follow-me;privacy=off;screen=yes<o:p></o:p></p>
<p class="MsoNormal">Diversion: "William Shakespeare" <a href="sip:1248@10.100.101.41">
sip:1248@10.100.101.41</a>;reason=unconditional;privacy=off;screen=yes<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">But that comes from the original CFNA to hunt pilot, so that probably doesn’t help with what you’re doing.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">What sort of header support does Teams have for diversion headers? Does it at least display “For William Shakespeare” or something ?
<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<div>
<p class="MsoNormal" style="vertical-align:baseline"><b><span style="font-family:"Arial",sans-serif;color:#0070C0;mso-ligatures:none">Adam Pawlowski</span></b><span style="font-family:"Segoe UI",sans-serif;mso-ligatures:none"><o:p></o:p></span></p>
<p class="MsoNormal" style="vertical-align:baseline"><span style="font-family:"Arial",sans-serif;color:black;mso-ligatures:none">Network Engineer | Network and Communication Services</span><span style="font-family:"Segoe UI",sans-serif;mso-ligatures:none"><o:p></o:p></span></p>
<p class="MsoNormal" style="vertical-align:baseline"><span style="font-family:"Arial",sans-serif;color:black;mso-ligatures:none">University at Buffalo Information Technology (UBIT) </span><span style="font-family:"Segoe UI",sans-serif;mso-ligatures:none"><o:p></o:p></span></p>
<p class="MsoNormal" style="vertical-align:baseline"><span style="font-family:"Arial",sans-serif;color:black;mso-ligatures:none">243 Computing Center, Buffalo, NY 14260 <o:p></o:p></span></p>
<p class="MsoNormal" style="vertical-align:baseline"><span style="font-family:"Arial",sans-serif;color:black;mso-ligatures:none"><img border="0" width="405" height="21" style="width:4.2187in;height:.2187in" id="Picture_x0020_5" src="cid:image001.png@01D9C9D6.3CC72A10"></span><span style="font-family:"Segoe UI",sans-serif;mso-ligatures:none"><o:p></o:p></span></p>
</div>
<p class="MsoNormal"><o:p> </o:p></p>
<div>
<div style="border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in 0in 0in">
<p class="MsoNormal"><b><span style="mso-ligatures:none">From:</span></b><span style="mso-ligatures:none"> cisco-voip <</span><a href="mailto:cisco-voip-bounces@puck.nether.net"><span style="mso-ligatures:none">cisco-voip-bounces@puck.nether.net</span></a><span style="mso-ligatures:none">>
<b>On Behalf Of </b>Jeffrey McHugh<br>
<b>Sent:</b> Monday, August 7, 2023 10:16 AM<br>
<b>To:</b> </span><a href="mailto:cisco-voip@puck.nether.net"><span style="mso-ligatures:none">cisco-voip@puck.nether.net</span></a><span style="mso-ligatures:none"><br>
<b>Subject:</b> [cisco-voip] MS Teams Direct Routing<o:p></o:p></span></p>
</div>
</div>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Morning folks .. curious as to what, if anything, folks are doing with MS teams direct routing via CUBE and hunt groups in CUCM? We have a client that’s looking to throw out jabber/Webex for softphone but keep CUCM hardphones. They have
a quite a few hunts and would like to keep the CUCM hunt functionality intact while routing the line group DN’s to MS Teams via SNR. My particular issue is this:
<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">What I’m seeing is that CUCM sends the initial invite, to the DNs of the users in a line group, to CUBE with the calling party name of the user being called and no info/indication that it’s a hunt. For instance, if you’re in a line group
that rings in jabber, you see that the call is for that hunt group. In my scenario, in Teams, Teams only shows that the incoming call is to the user originally being called and not from the hunt.
<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">So flow is like this … user Albert Einstein calls William Shakespeare, William Shakespeare’s devices ring, then covers to a broadcast hunt. Users Nikoal Tesla and Alexander Graham Bell are in that hunt group and in Webex and jabber we see
the call is for the hunt group.. On Tesla and Bell’s MS Teams client, they see the incoming call from Albert Einstein not that its from his hunt coverage.
<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Snippet of original invite from CUCM to CUBE (albert Einstein being the original caller and the FROM:
<a href="sip:+16462931240@10.104.253.47">sip:+16462931240@10.104.253.47</a> being the 4 digit to e164 translation to route into MS Teams via SNR):
<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Received:<o:p></o:p></p>
<p class="MsoNormal">INVITE <a href="sip:+16462931240@10.104.253.47:5060">sip:+16462931240@10.104.253.47:5060</a> SIP/2.0<o:p></o:p></p>
<p class="MsoNormal">Via: SIP/2.0/TCP 10.100.101.41:5060;branch=z9hG4bK26f30b32a44dc2<o:p></o:p></p>
<p class="MsoNormal">From: "| Albert Einstein | March 14, 1879" <a href="sip:+16462931236@10.100.101.41">
sip:+16462931236@10.100.101.41</a>;tag=3962664~ec5b4b96-a721-4d7a-97e1-93e2cb320577-17937987<o:p></o:p></p>
<p class="MsoNormal">To: <a href="sip:+16462931240@10.104.253.47">sip:+16462931240@10.104.253.47</a><o:p></o:p></p>
<p class="MsoNormal">Date: Mon, 07 Aug 2023 14:12:04 GMT<o:p></o:p></p>
<p class="MsoNormal">Call-ID: <a href="mailto:61229780-1ef1532f-26efc7-2965640a@10.100.101.41">
61229780-1ef1532f-26efc7-2965640a@10.100.101.41</a><o:p></o:p></p>
<p class="MsoNormal">Supported: timer,resource-priority,replaces<o:p></o:p></p>
<p class="MsoNormal">Min-SE: 1800<o:p></o:p></p>
<p class="MsoNormal">User-Agent: Cisco-CUCM14.0<o:p></o:p></p>
<p class="MsoNormal">Allow: INVITE, OPTIONS, INFO, BYE, CANCEL, ACK, PRACK, UPDATE, REFER, SUBSCRIBE, NOTIFY<o:p></o:p></p>
<p class="MsoNormal">CSeq: 101 INVITE<o:p></o:p></p>
<p class="MsoNormal">Expires: 180<o:p></o:p></p>
<p class="MsoNormal">Allow-Events: presence, kpml<o:p></o:p></p>
<p class="MsoNormal">Supported: X-cisco-srtp-fallback<o:p></o:p></p>
<p class="MsoNormal">Supported: Geolocation<o:p></o:p></p>
<p class="MsoNormal">Call-Info: <a href="sip:10.100.101.41:5060">sip:10.100.101.41:5060</a>;method="NOTIFY;Event=telephone-event;Duration=500"<o:p></o:p></p>
<p class="MsoNormal">Call-Info: <urn:x-cisco-remotecc:callinfo>;x-cisco-video-traffic-class=DESKTOP<o:p></o:p></p>
<p class="MsoNormal">Session-ID: 00002db800105000a000ef3dfa7b6e40;remote=00000000000000000000000000000000<o:p></o:p></p>
<p class="MsoNormal">Cisco-Guid: 1629656960-0000065536-0000000299-0694510602<o:p></o:p></p>
<p class="MsoNormal">Session-Expires: 1800<o:p></o:p></p>
<p class="MsoNormal">Diversion: <a href="sip:1248@10.100.101.41">sip:1248@10.100.101.41</a>;reason=follow-me;privacy=off;screen=yes<o:p></o:p></p>
<p class="MsoNormal">Diversion: "William Shakespeare" <a href="sip:1248@10.100.101.41">
sip:1248@10.100.101.41</a>;reason=unconditional;privacy=off;screen=yes<o:p></o:p></p>
<p class="MsoNormal">P-Asserted-Identity: "| Albert Einstein | March 14, 1879" <a href="sip:+16462931236@10.100.101.41">
sip:+16462931236@10.100.101.41</a><o:p></o:p></p>
<p class="MsoNormal">Remote-Party-ID: "| Albert Einstein | March 14, 1879" <a href="sip:+16462931236@10.100.101.41">
sip:+16462931236@10.100.101.41</a>;party=calling;screen=yes;privacy=off<o:p></o:p></p>
<p class="MsoNormal">Contact: <a href="sip:+16462931236@10.100.101.41:5060;transport=tcp">
sip:+16462931236@10.100.101.41:5060;transport=tcp</a>;video;audio;+u.sip!devicename.ccm.cisco.com="CSFAEINSTEIN";bfcp;x-cisco-client=desktop<o:p></o:p></p>
<p class="MsoNormal">Max-Forwards: 69<o:p></o:p></p>
<p class="MsoNormal">Content-Length: 0<o:p></o:p></p>
<p><strong><span style="font-size:10.0pt;font-family:"Calibri",sans-serif">Jeffrey McHugh</span></strong><span style="font-size:10.0pt"> | Solutions Architect </span><span style="font-size:1.0pt;color:white">--end attach--</span><o:p></o:p></p>
<p class="MsoNormal"><a href="http://www.fidelus.com/"><span style="font-size:12.0pt;mso-ligatures:none;text-decoration:none"><img border="0" width="102" height="46" style="width:1.0625in;height:.4791in" id="Picture_x0020_1" src="cid:image002.png@01D9C9D6.3CC72A10" alt="Company_Logo_Image"></span></a><span style="color:black;mso-ligatures:none"><o:p></o:p></span></p>
<p class="MsoNormal"><strong><span style="font-size:12.0pt;font-family:"Calibri",sans-serif;color:black;mso-ligatures:none">Fidelus Technologies, LLC</span></strong><span style="font-size:10.0pt;color:black;mso-ligatures:none"><br>
</span><span style="font-size:12.0pt;color:black;mso-ligatures:none">Named </span>
<a href="http://www.fidelus.com/fidelus-technologies-named-best-unified-communications-provider-in-the-usa/"><span style="font-size:12.0pt;mso-ligatures:none">Best UC Provider in the USA</span></a><span style="color:black;mso-ligatures:none"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;color:#4D4D4F;mso-ligatures:none">300 Knickerbocker Rd, Suite 3300, Cresskill, NJ 07626</span><span style="color:black;mso-ligatures:none"><o:p></o:p></span></p>
<p class="MsoNormal"><strong><span style="font-size:10.0pt;font-family:"Calibri",sans-serif;color:#4D4D4F;mso-ligatures:none">+1-212-616-7801</span></strong><span style="font-size:10.0pt;color:#4D4D4F;mso-ligatures:none"> office |
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