[f-nsp] Is it just me ...

[Clayton Zekelman]

Absolute garbage.  Took them weeks to acknowledge they had the FES9604 software loaded in to the database wrong, so NOBODY could download it.

It took some rather heated calls to our sales rep and support before they even looked at.  They just kept telling us we were doing it wrong.

Their support stinks too - about a year ago we had a new out of the box switch with a failed 10G uplink port.  Took them 3 weeks to replace it even with a service contract.

They're a frustrating company to deal with. 

----- Original Message ---------------

Subject: Re: [f-nsp] Is it just me ...
   From: Gerwin Krist -|- Digitalus Webhosting & Webdesign <gerwin at digitalus.nl>
   Date: Fri, 04 Feb 2011 12:59:19 +0100
     To: foundry-nsp at puck.nether.net

>Hi,
>
>Yes indeed it's crap :-) It took me 3 weeks to get access to the software downloads on the KP website.
>I hope they migrate the stuff quick, really hard to find stuff if you need something :)
>
>
>On 02/04/2011 10:26 AM, Gerald Krause wrote:
>> Am 04.02.2011 01:00, schrieb George B.:
>>> Or is Brocade's support website absolutely the most worthless piece of
>>> junk ever created in the history of the WWW?
>>>
>>> I get logged into this new "My Brocade" crap and can't even locate where
>>> to find software updates, release notes, etc.  I see some links that
>>> look like they SHOULD take me there, but they redirect back to the old
>>> Foundry site and gets redirected back to My Brocade.
>>>
>>> And that is if I wait through the 30-60 seconds it takes the page to
>>> load just to show me that what I am looking for is not there.
>>>
>>> Did Cisco design this site for Brocade?
>>>
>>> Foundry was REALLY easy (even if it was slow),  click "Software", click
>>> your product line, and there you are ... done.
>>>
>>> I have spent a good 45 minutes lost in twisty-turny tunnels on the
>>> Brocade site and I still haven't found what I am looking for (latest 5.1
>>> code and release notes).
>>
>> I had the same issue some weeks before and got this message last week
>> from Brocade after trying to reach the MyBrocade Support:
>>
>> ---8<---
>> Hello Gerald,
>>
>> Sorry for the late reply.  For your question regarding downloads, the
>> latest downloads for all IP products can be found at KP.  Mybrocade has
>> downloads, but not the latest versions.
>>
>> MySupport is in the works of merging all IP docs from KP.
>> ---8<---
>>
>> MyBrodace is still useless for me :-/ (we have only ServerIron and
>> NetIron systems) but the old KP is working.
>>
>> --
>> Gerald
>>
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>
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