[f-nsp] Experiences with Brocade TAC -> ICX products

[Eldon Koyle]

We heard back a few months ago and I forgot to update this thread.
Their official response is: "The LLDP-MIB is not supported on
fastiron. Please send a feature request via your SE".

-- 
Eldon

On Fri, Feb 26, 2016 at 9:39 AM, Eldon Koyle
<ekoyle+puck.nether.net at gmail.com> wrote:
> Come to think of it, our last ICX issue ended up going around TAC.
>
> Apparently, some part of the LLDP parsing for SNMP dies if a device
> sends LLDP packets without much useful info (ie. windows 8/10, some IP
> phones, some access points), and SNMP doesn't report hostnames, etc.
> on any port after that (really, I think the only thing we get is the
> chassis id).  This means we have a lot of uplink ports (since SFP
> ports are at the end) that don't give useful LLDP info over SNMP.
>
> After about a week, TAC replied that the LLDP-MIB is not supported on
> fastiron according to the docs.
>
> Our SE ended up pushing the issue directly to product management,
> still waiting to hear back on it.
>
> --
> Eldon
>
>
> On Wed, Feb 24, 2016 at 8:53 PM,  <frnkblk at iname.com> wrote:
>> My experience has been that items that are not “service affecting right now”
>> take many weeks to move along.  We had two separate tickets resulting an
>> ICX6650 upgrade to 8.0.3e and it took about three weeks to duplicate the
>> (very straightforward!) bugs and then another week to assign a defect
>> number.  Both of those were affected by limited lab access/resources.  I’m
>> now on my fourth ICX ticket of the year, and it’s also not moving very
>> quickly – just more and more questions each time, and now the case owner is
>> asking for a few days to get feedback from dev.
>>
>>
>>
>> Frank
>>
>>
>>
>> From: foundry-nsp [mailto:foundry-nsp-bounces at puck.nether.net] On Behalf Of
>> André Grüneberg
>> Sent: Wednesday, February 24, 2016 9:54 AM
>> To: Robert Hass <robhass at gmail.com>
>> Cc: foundry-nsp at puck.nether.net
>> Subject: Re: [f-nsp] Experiences with Brocade TAC -> ICX products
>>
>>
>>
>> Hi Rob,
>>
>> My experience with Brocade support is rather positive. Usually quick initial
>> response, helpful in really urgent cases (I called them and had an engineer
>> on the phone for the whole time to resolution/workaround). But of course,
>> there are several engineers and attitude might vary.
>>
>> Well, sometimes your request is not fully understood and engineers seem not
>> to have easy access to test equipment. Especially when it comes to
>> escalations to product development, things seem to become rather slow.
>>
>> André
>>
>>
>>
>>
>>
>> 2016-02-24 16:45 GMT+01:00 Robert Hass <robhass at gmail.com>:
>>
>> Hi
>>
>> We just deployed test network running ICX switches for connecting many
>> office users. We hit some software bugs (for example with not working OSPF
>> as expected). We trying passing them to Brocade TAC, but my current
>> experience is that cooperation with TAC is slow like a hell.
>>
>>
>>
>> Maybe it's just my bad luck.
>>
>>
>>
>> I'm looking for people having experiences with reporting bugs to Brocade
>> TAC.
>>
>>
>>
>> Are you have positive experience with Brocade TAC ? How fast they can fix
>> problems ? How professional they are ?
>>
>>
>>
>> Rob
>>
>>
>>
>>
>>
>>
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>>
>>
>> --
>>
>> André Grüneberg
>> System Architect Web Operations
>>
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