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</o:shapelayout></xml><![endif]--></head><body lang=EN-US link=blue vlink=purple><div class=WordSection1><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D'>+1<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><b><span style='font-size:11.0pt;font-family:"Calibri",sans-serif'>From:</span></b><span style='font-size:11.0pt;font-family:"Calibri",sans-serif'> foundry-nsp [mailto:foundry-nsp-bounces@puck.nether.net] <b>On Behalf Of </b>Michael Gehrmann<br><b>Sent:</b> Wednesday, February 24, 2016 4:47 PM<br><b>To:</b> i3D.net - Martijn Schmidt <martijnschmidt@i3d.net><br><b>Cc:</b> foundry-nsp@puck.nether.net<br><b>Subject:</b> Re: [f-nsp] Experiences with Brocade TAC -> ICX products<o:p></o:p></span></p><p class=MsoNormal><o:p> </o:p></p><div><p class=MsoNormal>Can I get that experience please. Maybe it's our timezone because we always attach 'show tech' and then spend the next few hours trying to convince them it's already attached to the ticket.<o:p></o:p></p></div><div><p class=MsoNormal><o:p> </o:p></p><div><p class=MsoNormal>On 25 February 2016 at 09:29, i3D.net - Martijn Schmidt <<a href="mailto:martijnschmidt@i3d.net" target="_blank">martijnschmidt@i3d.net</a>> wrote:<o:p></o:p></p><blockquote style='border:none;border-left:solid #CCCCCC 1.0pt;padding:0in 0in 0in 6.0pt;margin-left:4.8pt;margin-right:0in'><div><p class=MsoNormal>Maybe I've been lucky, but I have always sailed right past T1 TAC towards their L3 escalation, and if the case is marked as P1 you've got good chances of engineering getting involved on short notice. <br><br>It all comes down to how well you describe your problem when first opening the case. That means including a show tech / support-save for all of the involved devices right from the beginning, as well as a network diagram if applicable, and a good amount of text explaining the symptoms you are experiencing and the results you'd expect to see so the TAC engineer can dive right in. After your case engineer has been assigned, give them a call and walk them through the problem to make sure there are no questions on their end. Finally, cc'ing your Brocade SE into the case so they're aware something's going on never hurts.<br><br>I do have to say that if TAC identifies a new defect, you'll have to hope there is a workaround to solve your problem for the time being because it'll usually take several weeks for bugfixes to trickle down to a new GA release.<br><br>Best regards,<br>Martijn<o:p></o:p></p><div><div><p class=MsoNormal style='margin-bottom:12.0pt'><o:p> </o:p></p><div><p class=MsoNormal>On 02/24/2016 10:51 PM, Michael Gehrmann wrote:<o:p></o:p></p></div><blockquote style='margin-top:5.0pt;margin-bottom:5.0pt'><div><p class=MsoNormal>Not just your bad luck. We have had VRRP, STP and BGP issues around ICX. As an experienced engineer getting past T1 & 2 is painful with TAC. <o:p></o:p></p><div><p class=MsoNormal><o:p> </o:p></p></div><div><p class=MsoNormal>Cheers<o:p></o:p></p></div><div><p class=MsoNormal>Mike<o:p></o:p></p></div></div><div><p class=MsoNormal><o:p> </o:p></p><div><p class=MsoNormal>On 25 February 2016 at 02:45, Robert Hass <<a href="mailto:robhass@gmail.com" target="_blank">robhass@gmail.com</a>> wrote:<o:p></o:p></p><blockquote style='border:none;border-left:solid #CCCCCC 1.0pt;padding:0in 0in 0in 6.0pt;margin-left:4.8pt;margin-right:0in'><div><p class=MsoNormal>Hi <o:p></o:p></p><div><p class=MsoNormal>We just deployed test network running ICX switches for connecting many office users. We hit some software bugs (for example with not working OSPF as expected). We trying passing them to Brocade TAC, but my current experience is that cooperation with TAC is slow like a hell.<o:p></o:p></p></div><div><p class=MsoNormal><o:p> </o:p></p></div><div><p class=MsoNormal>Maybe it's just my bad luck.<o:p></o:p></p></div><div><p class=MsoNormal><o:p> </o:p></p></div><div><div><p class=MsoNormal>I'm looking for people having experiences with reporting bugs to Brocade TAC.<o:p></o:p></p></div></div><div><p class=MsoNormal><o:p> </o:p></p></div><div><p class=MsoNormal>Are you have positive experience with Brocade TAC ? How fast they can fix problems ? How professional they are ?<o:p></o:p></p></div><div><p class=MsoNormal><o:p> </o:p></p></div><div><p class=MsoNormal>Rob<o:p></o:p></p></div><div><p class=MsoNormal><o:p> </o:p></p></div><div><p class=MsoNormal><o:p> </o:p></p></div></div><p class=MsoNormal><br>_______________________________________________<br>foundry-nsp mailing list<br><a href="mailto:foundry-nsp@puck.nether.net" target="_blank">foundry-nsp@puck.nether.net</a><br><a href="http://puck.nether.net/mailman/listinfo/foundry-nsp" target="_blank">http://puck.nether.net/mailman/listinfo/foundry-nsp</a><o:p></o:p></p></blockquote></div><p class=MsoNormal><br><br clear=all><o:p></o:p></p><div><p class=MsoNormal><o:p> </o:p></p></div><p class=MsoNormal>-- <o:p></o:p></p><div><div><div><div><p class=MsoNormal>Michael Gehrmann <o:p></o:p></p><div><p class=MsoNormal>Senior Network Engineer - Atlassian<o:p></o:p></p></div><div><p class=MsoNormal>m: <a href="tel:%2B61%20407%20570%20658" target="_blank">+61 407 570 658</a><o:p></o:p></p></div></div></div></div></div></div><p class=MsoNormal style='margin-bottom:12.0pt'><o:p> </o:p></p><pre>_______________________________________________<o:p></o:p></pre><pre>foundry-nsp mailing list<o:p></o:p></pre><pre><a href="mailto:foundry-nsp@puck.nether.net" target="_blank">foundry-nsp@puck.nether.net</a><o:p></o:p></pre><pre><a href="http://puck.nether.net/mailman/listinfo/foundry-nsp" target="_blank">http://puck.nether.net/mailman/listinfo/foundry-nsp</a><o:p></o:p></pre></blockquote><p class=MsoNormal><o:p> </o:p></p></div></div></div></blockquote></div><p class=MsoNormal><br><br clear=all><o:p></o:p></p><div><p class=MsoNormal><o:p> </o:p></p></div><p class=MsoNormal>-- <o:p></o:p></p><div><div><div><div><p class=MsoNormal>Michael Gehrmann<o:p></o:p></p><div><p class=MsoNormal>Senior Network Engineer - Atlassian<o:p></o:p></p></div><div><p class=MsoNormal>m: +61 407 570 658<o:p></o:p></p></div></div></div></div></div></div></div></body></html>