Company required to provide schematics .....

[Murray Leshner]

I'd be surprised if there is such a singular law. It probably varies by
state. The only things I have ever heard workign at a manufacturer are a
requirement for providing parts.  I imagine there must be some requirement
for service or replacement, or maybe just warranty, but I've never heard it
mentioned verbally. Certainly warranty rights vary by state; we've probably
noted this on warranty statements, (if we read them).

I have heard of other service legal issues in situations where a
customer-manufacturer contract requires it, but those were very specific
mission-critical kinds of things.

I am not a lawyer, however.

When I worked at Heath everyone talked about a 7 year parts availability
law, but there were a lot of urban legends there, like a claim that 80% of
all men have some degree of color-blindness (not company official statement,
just something a fellow tech support guy told me there. I believed that for
years (it sure seemed like it working in the Heath service dept!), but read
in the last year it's more like a few per cent, not 80 (!?!)

So maybe some things are discussed a great deal without actual knowledge of
the law(s), and becoem distorted.

I ordered a schematic for a piece of lab equipment once, and they made me
sign and mail back a multi-page secrecy agreement first! Some companies may
go out of their way to provide service support while to protect their
proprietary info.

Murray

>From: John Darwin Powers <jdp3 at CORNELL.EDU>
>Reply-To: John Darwin Powers <jdp3 at CORNELL.EDU>
>To: HEATH at LISTSERV.TEMPE.GOV
>Subject: Company required to provide schematics .....
>Date: Mon, 27 Sep 2004 20:05:17 -0400
>
>What is the law that requires companies to provide schematics for their
>products?  Does anyone know?
>
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