[j-nsp] Juniper's policy on auto-escalation for JNCIP/JNCIE holders

Richmond, Jeff Jeff.Richmond at frontiercorp.com
Tue Apr 7 15:32:28 EDT 2009

Not sure. I know that none of my cases have ever been auto-escalated either. I haven't had any problems manually escalating, but I agree, that is BS.

From: juniper-nsp-bounces at puck.nether.net [juniper-nsp-bounces at puck.nether.net] On Behalf Of Richard A Steenbergen [ras at e-gerbil.net]
Sent: Tuesday, April 07, 2009 12:22 PM
To: juniper-nsp at puck.nether.net
Subject: [j-nsp] Juniper's policy on auto-escalation for JNCIP/JNCIE holders

Can anyone from Juniper clarify the policy which is published here:


Which clearly states that JNCIP or JNCIE holders opening P1 or P2 cases
will get auto-escalation to Advanced JTAC. JTAC is outright refusing to
honor this, claiming that it isn't their policy and that anything which
says otherwise is "incorrect". Not even my account manager seems to have
any luck getting this handled as described. Is there some reason why
Juniper does not want to honor its published policies here? This
document seems pretty explicit and current.

Richard A Steenbergen <ras at e-gerbil.net>       http://www.e-gerbil.net/ras
GPG Key ID: 0xF8B12CBC (7535 7F59 8204 ED1F CC1C 53AF 4C41 5ECA F8B1 2CBC)
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