[j-nsp] Ethernet switching support across a chassis cluster for the SRX3000 series

[Mark Tinka]

On Wednesday, September 28, 2011 02:33:28 AM Morgan McLean 
wrote:

> Thanks for the reply, it took JTAC like three days to
> come up with that answer. Can you believe it?

I've realized that the TAC team aren't as knowledgeable as 
you'd expect when it comes to the products they are 
supporting vis-a-vis their employer. This is true for most 
vendors, not just Juniper.

They still do need to escalate to senior engineers and 
design engineers when the case goes into the realm of 
feature support, feature roadmaps, or very difficult 
operational situations. That's the bit I don't like; took me 
1 year to resolve an issue a senior engineer identified and 
fixed in 5 minutes of talking to him once the case was 
escalated to him, after 12 months!

Oh well...

Mark.
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