[Outages-discussion] [outages] comcast dns outage?

[Frank Bulk]

Avleen:

If the NOC isn't responsible for updating that page, who is?  Your comment
doesn't make sense.

Based on this information, it would be my recommendation that status pages
indicate whether their status is updated manually or automatically, and how
often.

Frank

-----Original Message-----
From: outages-bounces at outages.org [mailto:outages-bounces at outages.org] On
Behalf Of Avleen Vig
Sent: Monday, December 06, 2010 1:16 AM
To: Jeremy Chadwick
Cc: outages at outages.org
Subject: Re: [outages] comcast dns outage?

On Sun, Dec 5, 2010 at 6:25 PM, Jeremy Chadwick
<outages at jdc.parodius.com> wrote:
> Comcast confirms the issue:
>
> http://www.dslreports.com/forum/r25163231-
>
> The above post also confirms their "status" page is not a real-time
> monitor, which means it shouldn't be relied upon.  Don't they have a
> (capable) NOC?  Amazing.

It's hard to suggest that their NOC isn't competent over something like
this.
Whose responsibility is communication to the customer?
Most NOC's are only responsible for acting as middle-men to alert
engineers when a problem appears, or to solve basic issues.

Let's leave the pejorative remarks at the door, please.

_______________________________________________
Outages mailing list
Outages at outages.org
https://puck.nether.net/mailman/listinfo/outages