[Outages-discussion] Fwd: [outages] Charter Voice outage

[Mitchell Kuch]

The best commentary I received from Charter support indicated:
* RFO - a third party fiber cut in the greater St. Louis area
* All voice traffic with the Missouri phone switch was impacted
* No voice traffic with the Carolina phone switch was impacted
* Unsure what IP/data services were impacted

I believe that the Carolina phone switch is located in (Spartanburg?)
South Carolina. Charter's comments from support are interesting. Based
on the reports I received, this did not impact SIP trunks but did
impact DOCIS MTA lines. Perhaps SIP trunks fail-over between sites?
One can hope.

Comments (on/off list) from the folks on outages also indicated that
IP service was also impacted. Our monitoring didn't indicate any
issues from Michigan - including transactions with Charter's St. Louis
DNS resolver.

 - - Mitchell

---------- Forwarded message ----------
From: Frank Bulk via Outages <outages at outages.org>
Date: Fri, Jan 30, 2015 at 10:35 PM
Subject: Re: [outages] Charter Voice outage
To: outages at outages.org

Not a great news source, but more commentary on the issue:

http://www.onlinesocialmedia.net/20150130/charter-internet-outage-today-jan-30-angers-users/

Looks like things are back up, as of 9:30 pm Central:
https://twitter.com/CharterCom/status/561365714720669696

Frank

-----Original Message-----
From: Outages [mailto:outages-bounces at outages.org] On Behalf Of Robert
Glover via Outages
Sent: Friday, January 30, 2015 4:59 PM
To: outages at outages.org
Subject: [outages] Charter Voice outage

Just got told by a charter rep that there is an issue affecting Charter
Voice in multiple US states.

We are hearing from multiple Charter cable customers in California that
their Charter Voice service is not working at all.  A sub-set of those
customers also report no internet as well.

Anyone have any more information?

-Robert