[Outages-discussion] Unsignificant outages (was:NYC - PINCH)

[Outages]

> On Sep 20, 2016, at 1:02 PM, Jim Popovitch <jimpop at gmail.com> wrote:
> 
> On Tue, Sep 20, 2016 at 3:57 PM, Joseph Jackson
> <jjackson at aninetworks.net> wrote:
>> 
>>> -----Original Message-----
>>> From: Outages-discussion [mailto:outages-discussion-bounces at outages.org] On Behalf Of Jim Popovitch
>>> Sent: Tuesday, September 20, 2016 2:31 PM
>>> To: outages-discussion at outages.org
>>> Subject: [Outages-discussion] Unsignificant outages (was:NYC - PINCH)
>> 
>>> In the same spirit, can some more guidance be issued to reduce the
>>> noise of non-significant outages.   Is a single fiber cut really that
>>> much of an impact in 2016, or is it really just a normal and expected event that routing was designed to deal with?
>> 
>>> -Jim P.
>> 
>> 
>> 
>> The routing protocols might be able to deal with a single fiber cut by design but I've noticed that networks are rarely designed topology and capacity wise for a failure of that sort.
>> 
>> Example - Zayo had a fiber cut in between DFW and LA in 2014.  Sure traffic routed around it but the capacity of the links wasn't enough to handle the extra traffic during the outage which then caused issues across their entire network which would cause issues with their customers.
>> 
>> 
>> So while the technology is more than able to go around damage human planners and most importantly costs keep it from being as robust and redundant as possible.
> 
> I understand that, but those that do plan/provide/purchase
> connectivity/services from responsible providers, should their inboxes
> be full of people complaining over trivial matters of ignored
> experience and best practices?
> 
> -Jim P.
-----------
Addressing outages (downtime) hasn't changed much. Nothing is new under the sun. As a network engineer you know the answer I'm going to give, it depends who you ask and what SLA customers agree on. As Joseph alluded to, you get what you pay for. Sometimes even that proves us engineers wrong due to bad design.

All I'm saying is keep your customers posted that goes a long way as opposed to having them play "hunt the secret glyph".

regards,
/vrode