[Outages-discussion] [outages] Facebook Outage

[Charles Sprickman]

Yeah, I’m top-posting, so sue me. :p

That it’s even a debate that any event that causes ISPs and I’m sure internal network groups (because people totally use FB in the office) to have an avalanche of phone calls just boggles the mind.

Yeah, error page, not reachable - does the average user consider that before calling for support? No.  No they do not.  They probably can’t even tell you what the error said.  This is totally relevant for this list.  Also love that the people that say calling about a handful of DIDs on some random provider posting that is totally relevant but one of the top websites in the world being down should not be reported here because “I don’t use FB” or some other nonsense.  Also love that they post those complaints on the main list and don’t see the irony of THAT nonsense...
-- 
Charles Sprickman
NetEng/SysAdmin
Bway.net - New York's Best Internet www.bway.net
spork at bway.net - 212.982.9800



> On Aug 3, 2018, at 3:34 PM, Gert Doering <gert at greenie.muc.de> wrote:
> 
> Hi,
> 
> On Fri, Aug 03, 2018 at 07:20:00PM +0000, Chris Mayhew via Outages wrote:
>> I agree that this is the wrong place for application outages, be it Slack, Facebook or Google.  For those who are concerned when these applications go down, it would be more appropriate to start an application outages list.
> 
> It is not "wrong place".  It is exactly the right place, according to
> the spirit of the list - in particular, the section
> 
>  "The purpose of this list is to have a central place to lookup
>   and report so that end users & network operators know why their
>   services (e-mail, phones, etc) went down eliminating the need to
>   open tons of trouble tickets during a major event"
> 
> It might have been initially formed for "network outages", but tbh,
> "facebook does not work" is going to interest WAY more NOC folks out
> there than "I have lost an E1 in southern nowhere".
> 
> 
> It might be necessary to rewrite the published charter to explicitely
> list "major application outages", if only to avoid this silly repeating
> discussion every few months.  Which, given that those that complain are
> too inconsiderate to use outages-discussion, creates MORE traffic than
> real outages of the past few weeks...
> 
> gert
> 
> 
> -- 
> "If was one thing all people took for granted, was conviction that if you 
> feed honest figures into a computer, honest figures come out. Never doubted 
> it myself till I met a computer with a sense of humor."
>                             Robert A. Heinlein, The Moon is a Harsh Mistress
> 
> Gert Doering - Munich, Germany                             gert at greenie.muc.de
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