[Outages-discussion] [outages] Charter Los Angeles

[Calvin Ellison]

We haven't been able to determine if our affected customers are related to
this or not. We have 3 sites experiencing intermittent loss on SIP traffic,
but ping and traceroute seem fine. All are on west.biz.rr.com. We have
multiple peers; Cogent is reaching these customers via Telia then Charter,
while Level 3 appears to be direct to socal.rr.com. We've dropped Cogent to
avoid any potential issues with that path and are waiting now to see if
that improves things. SIP-specific issues with clean ping always make me
suspect someone is playing with a network-level ALG.


Regards,

*Calvin Ellison*
Senior Voice Operations Engineer
calvin at voxox.com
+1 (213) 285-0555

-----------------------------------------------
*voxox.com <http://www.voxox.com/> *
5825 Oberlin Drive, Suite 5
San Diego, CA 92121
[image: Voxox]


On Tue, Dec 24, 2019 at 5:28 AM Chris Cariffe <ccariffe at gmail.com> wrote:

> Hi Calvin,
> Are you still down?  I have a client in Century City with remote connected
> office in San Diego, can't seem to pass IPSEC traffic since early yesterday
> morning.
>
> Regards,
> -chris
>
> On Mon, Dec 23, 2019 at 4:39 PM Calvin Ellison via Outages <
> outages at outages.org> wrote:
>
>> Our client confirmed the following with Charter. Does anyone have this
>> ticket details?
>>
>> "Understand. It is a national outage. Getting more info right now.
>>
>> Internal Charter ticket # INC000004160843 was opened at 3:24 eastern, so
>> 20 or so minutes ago. Ill update you as soon as it comes back up properly."
>>
>>
>>
>>
>>
>> Regards,
>>
>> *Calvin Ellison*
>> Senior Voice Operations Engineer
>> calvin at voxox.com
>> +1 (213) 285-0555
>>
>> -----------------------------------------------
>> *voxox.com <http://www.voxox.com/> *
>> 5825 Oberlin Drive, Suite 5
>> San Diego, CA 92121
>> [image: Voxox]
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>
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