[Outages-discussion] Outage ns1-ns5.he.net, clientHold in WHOIS for he.net

[Tom Hek]

I tried to reach out to their support via phone, but the person picking up the phone said everything was working and didn't see a reason to create a ticket about it, even after trying to explain what the WHOIS status meant and that their main domain is currently not resolving. Well, I tried. :)

Kind regards,

Tom

On Thu, 4 Jul 2024, at 20:42, Michael B. Williams wrote:
> Outages discussion
> 
> The issue is they can’t even receive email right now so unless they have their personal email on here they might not know there is an issue. I also reached out on Twitter…
> 
> Sent from Gmail Mobile
> 
> 
> On Fri, Jul 5, 2024 at 04:41 Jay Ashworth <jra at baylink.com> wrote:
>> Hopefully somebody who actually works at Hurricane Electric will chime in fairly promptly, and let us restrain comment on this list to that actual thread. 
>> 
>> Any further commentary that does not involve an he employee should move over to -discuss.
>> 
>> 
>> On July 4, 2024 2:34:59 PM EDT, "Michael B. Williams via Outages" <outages at outages.org> wrote:
>>> I’m seeing the same issues. 
>>> 
>>> For those who don’t know the clientHold status code tells a domain's registry to not activate a domain in the DNS and as a consequence, it will not resolve. It is an uncommon status that is usually enacted during legal disputes, non-payment, or when a domain is subject to deletion.
>>> 
>>> Given the expiry of this domain is 2033 something else is going on… anyone have a contact at HE who could shead some light on this situation?
>>> 
>>> Sent from Gmail Mobile
>>> 
>>> 
>>> On Fri, Jul 5, 2024 at 04:28 Tom Hek via Outages <outages at outages.org> wrote:
>>>> __
>>>> Hello Outages,
>>>> 
>>>> Seeing a bunch of resolution failures on our resolvers, after diagnosis I tracked it down to HE.net being in clientHold:
>>>> 
>>>>    Domain Name: HE.NET
>>>>    Registry Domain ID: 486609_DOMAIN_NET-VRSN
>>>>    Registrar WHOIS Server: whois.networksolutions.com
>>>>    Registrar URL: http://networksolutions.com
>>>>    Updated Date: 2024-07-04T15:06:46Z
>>>>    Creation Date: 1995-07-31T04:00:00Z
>>>>    Registry Expiry Date: 2033-07-30T04:00:00Z
>>>>    Registrar: Network Solutions, LLC
>>>>    Registrar IANA ID: 2
>>>>    Registrar Abuse Contact Email: domain.operations at web.com
>>>>    Registrar Abuse Contact Phone: +1.8777228662
>>>>    Domain Status: clientHold https://icann.org/epp#clientHold
>>>>    Domain Status: clientTransferProhibited https://icann.org/epp#clientTransferProhibited
>>>>    Name Server: NS1.HE.NET
>>>>    Name Server: NS2.HE.NET
>>>>    Name Server: NS3.HE.NET
>>>>    Name Server: NS4.HE.NET
>>>>    Name Server: NS5.HE.NET
>>>>    DNSSEC: unsigned
>>>>    URL of the ICANN Whois Inaccuracy Complaint Form: https://www.icann.org/wicf/
>>>> >>> Last update of whois database: 2024-07-04T18:19:09Z <<<
>>>> 
>>>> ns1-5.he.net stopped resolving due to this as HE.net disappeared from the .net zone, so all domains that use them as a authoritative DNS might stop resolving soon as well.
>>>> 
>>>> Kind regards,
>>>> 
>>>> Tom Hek
>>>> _______________________________________________
>>>> Outages mailing list
>>>> Outages at outages.org
>>>> https://puck.nether.net/mailman/listinfo/outages
>> -- 
>> Sent from my Android device with K-9 Mail. Please excuse my brevity.
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