[Outages-discussion] Outage ns1-ns5.he.net, clientHold in WHOIS for he.net

[Jay Ashworth]

Yeah, that's an eyeball customer support line. While I suspect HE has some people on this list, I know they have people on NANOG, and I have just promoted the report over there as a P1.

On July 4, 2024 2:48:54 PM EDT, "Michael B. Williams" <Michael.Williams at glexia.com> wrote:
>I also called and they said there are no issues and asked me to restart my
>modem and router? Ok…
>
>Sent from Gmail Mobile
>
>
>On Fri, Jul 5, 2024 at 04:47 Tom Hek <tom at tomhek.net> wrote:
>
>> I tried to reach out to their support via phone, but the person picking up
>> the phone said everything was working and didn't see a reason to create a
>> ticket about it, even after trying to explain what the WHOIS status meant
>> and that their main domain is currently not resolving. Well, I tried. :)
>>
>> Kind regards,
>>
>> Tom
>>
>> On Thu, 4 Jul 2024, at 20:42, Michael B. Williams wrote:
>>
>> Outages discussion
>>
>> The issue is they can’t even receive email right now so unless they have
>> their personal email on here they might not know there is an issue. I also
>> reached out on Twitter…
>>
>> Sent from Gmail Mobile
>>
>>
>> On Fri, Jul 5, 2024 at 04:41 Jay Ashworth <jra at baylink.com> wrote:
>>
>> Hopefully somebody who actually works at Hurricane Electric will chime in
>> fairly promptly, and let us restrain comment on this list to that actual
>> thread.
>>
>> Any further commentary that does not involve an he employee should move
>> over to -discuss.
>>
>>
>> On July 4, 2024 2:34:59 PM EDT, "Michael B. Williams via Outages" <
>> outages at outages.org> wrote:
>>
>> I’m seeing the same issues.
>>
>> For those who don’t know the clientHold status code tells a domain's
>> registry to not activate a domain in the DNS and as a consequence, it will
>> not resolve. It is an uncommon status that is usually enacted during legal
>> disputes, non-payment, or when a domain is subject to deletion.
>> Given the expiry of this domain is 2033 something else is going on… anyone
>> have a contact at HE who could shead some light on this situation?
>>
>> Sent from Gmail Mobile
>>
>>
>> On Fri, Jul 5, 2024 at 04:28 Tom Hek via Outages <outages at outages.org>
>> wrote:
>>
>>
>> Hello Outages,
>>
>> Seeing a bunch of resolution failures on our resolvers, after diagnosis I
>> tracked it down to HE.net being in clientHold:
>>
>>    Domain Name: HE.NET
>>    Registry Domain ID: 486609_DOMAIN_NET-VRSN
>>    Registrar WHOIS Server: whois.networksolutions.com
>>    Registrar URL: http://networksolutions.com
>>    Updated Date: 2024-07-04T15:06:46Z
>>    Creation Date: 1995-07-31T04:00:00Z
>>    Registry Expiry Date: 2033-07-30T04:00:00Z
>>    Registrar: Network Solutions, LLC
>>    Registrar IANA ID: 2
>>    Registrar Abuse Contact Email: domain.operations at web.com
>>    Registrar Abuse Contact Phone: +1.8777228662
>>    Domain Status: clientHold https://icann.org/epp#clientHold
>>    Domain Status: clientTransferProhibited
>> https://icann.org/epp#clientTransferProhibited
>>    Name Server: NS1.HE.NET
>>    Name Server: NS2.HE.NET
>>    Name Server: NS3.HE.NET
>>    Name Server: NS4.HE.NET
>>    Name Server: NS5.HE.NET
>>    DNSSEC: unsigned
>>    URL of the ICANN Whois Inaccuracy Complaint Form:
>> https://www.icann.org/wicf/
>> >>> Last update of whois database: 2024-07-04T18:19:09Z <<<
>>
>> ns1-5.he.net stopped resolving due to this as HE.net disappeared from the
>> .net zone, so all domains that use them as a authoritative DNS might stop
>> resolving soon as well.
>>
>> Kind regards,
>>
>> Tom Hek
>> _______________________________________________
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>>
>> --
>> Sent from my Android device with K-9 Mail. Please excuse my brevity.
>>
>>
>>

-- 
Sent from my Android device with K-9 Mail. Please excuse my brevity.
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