[Outages-discussion] [outages] 911 outage - MA statewide
Mel Beckman
mel at beckman.org
Wed Jun 19 09:00:45 EDT 2024
That’s a great list, and when I hadn’t seen before! Thanks!
-mel via cell
On Jun 19, 2024, at 4:24 AM, Martin A Flynn via Outages-discussion <outages-discussion at outages.org> wrote:
Handy list to have: https://www.fcc.gov/general/9-1-1-master-psap-registry.. One quick call to the local public safety team will provide the correct person to coordinate tests with
https://www.fcc.gov/sites/default/files/masterpsapregistryv2.278.xlsx
Martin
On 6/19/2024 2:44 AM, Mel Beckman via Outages-discussion wrote:
No, they are the actual PSAPs. Any law enforcement dispatch center, which is to say any agency that is routed 911 calls by the local exchange carrier (LEC), can schedule a 911 test for you. But you’ll have to supply your name and other identifying information and the reason for your test, as these are all logged. “I just want to see” isn’t a reason that they will accept. “I am a telephone installer, checking on VoIP processing for 911“ is a reason they will accept.
Different agencies have different areas of responsibility. Every LEO entity with its own dispatch center is a PSAP for its jurisdiction. City police departments cover within city limits, sheriffs cover outside of city limits, and the highway patrol covers highways, and typically also fields 911 cellular calls.
-mel
On Jun 18, 2024, at 10:17 PM, Michael B. Williams <michael.williams at glexia.com><mailto:michael.williams at glexia.com> wrote:
But these are not the 911 PSAP… many run are county or regionals. How do we get the actual PSAP number? My understanding is they’re private?
Sent from Gmail Mobile
On Wed, Jun 19, 2024 at 14:51 Mel Beckman <mel at beckman.org<mailto:mel at beckman.org>> wrote:
Michael,
The email address says <outages-discussion at outages.org<mailto:outages-discussion at outages.org>>, which is the discussions list. A few replies have drifted back to Outage at outages.org<mailto:Outage at outages.org>, but that always happens.
To answer your questions:
Springfield Police 24/7 non-emergency: 413-787-6302
Hadley Police 24/7 non-emergency (413) 584-0883
Merrimac Police main line Phone: (978) 346-8321 extension 0 for the non-emergency dispatcher
Amherst Public Safety Communication Center at 413-259-3000
The google search "emergency communications center non-emergency number" <city> <state> took me right to the page every time. Sometimes I had to do a page search for either "non-emergency" or "24/7", but the numbers were easily found in a few seconds.
I think some of the confusion might be some people thinking PSAP is the actual identifier of some agency. But it's just any place that takes 911 calls. A Public Safety Answering Point) is any entity responsible for receiving 911 calls and dispatching them to first responders. PSAP is an organizing principle, not an agency. But it's a national standard. I design and build police dispatch centers, so I work with PSAP operations every day.
-mel
________________________________
From: Michael B. Williams <Michael.Williams at glexia.com<mailto:Michael.Williams at glexia.com>>
Sent: Tuesday, June 18, 2024 9:47 PM
To: Richard Laager <rlaager at wiktel.com<mailto:rlaager at wiktel.com>>
Cc: Mel Beckman <mel at beckman.org<mailto:mel at beckman.org>>; Outages Discussion <outages-discussion at outages.org<mailto:outages-discussion at outages.org>>
Subject: Re: [outages] 911 outage - MA statewide
To me it’s appearing on outages discussion?
Sent from Gmail Mobile
On Wed, Jun 19, 2024 at 14:44 Richard Laager via Outages <outages-discussion at outages.org<mailto:outages-discussion at outages.org>> wrote:
This is on outages@, not outages-discussion at .
On 2024-06-18 22:07, Mel Beckman via Outages wrote:
Don,
It IS on the Outages-discussion list, as indicated in the subject line.
-mel
________________________________
From: Don Gould <don at bowenvale.co.nz><mailto:don at bowenvale.co.nz>
Sent: Tuesday, June 18, 2024 7:53 PM
To: richey goldberg <richey.goldberg at gmail.com><mailto:richey.goldberg at gmail.com>; Mel Beckman <mel at beckman.org><mailto:mel at beckman.org>; Michael B. Williams <michael.williams at glexia.com><mailto:michael.williams at glexia.com>
Cc: outages at outages.org<mailto:outages at outages.org> <outages at outages.org><mailto:outages at outages.org>
Subject: Re: [outages] 911 outage - MA statewide
It's really looks like a post that could be on the discussion list at this point.
I don't know about others on this list but I'm getting sick of the many notifications I'm getting and in considering just unsubscribing
D
--
Don Gould
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Richmond 8013<https://www.google.com/maps/search/5+Cargill+Place+%0D%0A++++++++++Richmond+8013+%0D%0A++++++++++Christchurch,+New+Zealand?entry=gmail&source=g>
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-------- Original message --------
From: richey goldberg via Outages <outages at outages.org><mailto:outages at outages.org>
Date: 19/06/24 2:51 pm (GMT+12:00)
To: Mel Beckman <mel at beckman.org><mailto:mel at beckman.org>, "Michael B. Williams" <michael.williams at glexia.com><mailto:michael.williams at glexia.com>
Cc: outages at outages.org<mailto:outages at outages.org>
Subject: Re: [outages] 911 outage - MA statewide
It completely depends on the PSAP. When I was doing HPBX installs on a new install I would call 911 and would lead with “This is a phone company engineer” Can you verify the address. They would verify what they had and I would say thank you and hang up. If what the read to me was wrong I still just thanked them and hung up and would address the issue with our E911 provider.
This is what we were told to do when we contacted the PSAP. They told us that if they could not accommodate they would just say something like “Not now” “Call back later” and hang up. If that happened we were to wait until the next day and try again.
Other markets were different. This was more than 10 years ago so their rules on this may have changed.
-richey
From: Outages <outages-bounces at outages.org><mailto:outages-bounces at outages.org> on behalf of Mel Beckman via Outages <outages at outages.org><mailto:outages at outages.org>
Date: Tuesday, June 18, 2024 at 8:49 PM
To: Michael B. Williams <michael.williams at glexia.com><mailto:michael.williams at glexia.com>
Cc: outages at outages.org<mailto:outages at outages.org> <outages at outages.org><mailto:outages at outages.org>
Subject: Re: [outages] 911 outage - MA statewide
I’m posting this to the announce side because it appears readers of this list need to know this important info.
You can’t legally “test call” 911 cold. You have to first schedule the test with your local Public Safety Answering Point (PSAP) using their non-emergency number. You can find the PSAP's non-emergency number in your local phone book or on their website. Some PSAPs may have specific times or dates when they perform test calls, so you must check their website for more information handling BEFORE calling the dispatch center. And you must have an industry need (e.g., phone system installer, first responder, etc) to even schedule a test call. If anyone could make a test call, everyone would be tying up the lines doing that.
All widely available, public information. You clearly didn’t do any research, such as googling “911 test call”.
Which is why you’re being charged.
Continue this discussion on the discuss list.
-mel
On Jun 18, 2024, at 4:09 PM, Michael B. Williams via Outages <outages at outages.org><mailto:outages at outages.org> wrote:
I test-called 911 from about five different phones, and all went through. Now I am facing charges for misuse of 911 system? Seems to be fixed or officially bogus?
[Image removed by sender.]
On Wed, Jun 19, 2024 at 5:24 AM Jay R. Ashworth via Outages <outages at outages.org><mailto:outages at outages.org> wrote:
I have a report this 3pm Tue, hour from the authenticated FB page of the Boston PD,
that 9-1-1 service is out statewide in Mass; they're handling it as a Code 2 AHOD;
flag down a cruiser if you need help.
"""
9-11 is currently down statewide.
If you are experiencing an emergency please pull a Fire Box.
If you need assistance, please reach out to your local Boston Police District station.
Boston Police will be patrolling with their blue lights activated for high visibility.
Please approach an officer if you need assistance:
Downtown A-1: (617) 343-4240
Charlestown A-15: (617) 343-4888
East Boston A-7: (617) 343-4220
Roxbury B-2: (617) 343-4270
Mattapan B-3: (617) 343-4700
South Boston C-6: (617) 343-4730
Dorchester C-11: (617) 343-4330
South End D-4: (617) 343-4250
Allston/Brighton D-14: (617) 343-4260
Roslindale/ West Roxbury E-5: (617) 343-4560
Jamaica Plain E-13: (617) 343-5630
Hyde Park E-18: (617) 343-5600
"""
And yes, a fairly wide swath of Mass still has handle-pull fireboxes.
We knew those would come in handy some day.
>> Everything except "Officials say it's fixed now" to -discuss, please.
And yes, "9-11" is a copy/pasta quote from the posting. Oops.
Cheers,
-- jra
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