<html><body bgcolor="#FFFFFF"><div>Story devoid of detail. Any real RCA?<br><br>On Sep 7, 2011, at 13:38, "Frank Bulk" <<a href="mailto:frnkblk@iname.com">frnkblk@iname.com</a>> wrote:<br><br></div><div></div><blockquote type="cite"><div><div class="WordSection1"><p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif";color:#1F497D">More here:<o:p></o:p></span></p><p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif";color:#1F497D"><a href="http://www.fiercecable.com/story/software-glitch-sparks-outage-among-1m-bright-house-subscribers/2011-09-07?utm_medium=nl&utm_source=internal"><a href="http://www.fiercecable.com/story/software-glitch-sparks-outage-among-1m-bright-house-subscribers/2011-09-07?utm_medium=nl&utm_source=internal">http://www.fiercecable.com/story/software-glitch-sparks-outage-among-1m-bright-house-subscribers/2011-09-07?utm_medium=nl&utm_source=internal</a></a><o:p></o:p></span></p><p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif";color:#1F497D"><o:p> </o:p></span></p><p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif";color:#1F497D">Frank<o:p></o:p></span></p><p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif";color:#1F497D"><o:p> </o:p></span></p><div><div style="border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in"><p class="MsoNormal"><b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif";color:windowtext">From:</span></b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif";color:windowtext"> <a href="mailto:outages-bounces@outages.org">outages-bounces@outages.org</a> [mailto:outages-bounces@outages.org] <b>On Behalf Of </b>Barry Fawthrop<br><b>Sent:</b> Tuesday, September 06, 2011 4:34 PM<br><b>To:</b> <a href="mailto:outages@outages.org"><a href="mailto:outages@outages.org">outages@outages.org</a></a><br><b>Subject:</b> Re: [outages] Brighthouse Tampa - outage?<o:p></o:p></span></p></div></div><p class="MsoNormal"><o:p> </o:p></p><p class="MsoNormal">On 09/06/2011 02:59 PM, Jay Ashworth wrote: <o:p></o:p></p><pre>----- Original Message -----<o:p></o:p></pre><blockquote style="margin-top:5.0pt;margin-bottom:5.0pt"><pre>From: "Drew Linsalata" <a href="mailto:drew.linsalata@gmail.com"><<a href="mailto:drew.linsalata@gmail.com">drew.linsalata@gmail.com</a>></a><o:p></o:p></pre></blockquote><pre><o:p> </o:p></pre><blockquote style="margin-top:5.0pt;margin-bottom:5.0pt"><pre>We lost touch with a customer remote site in Tampa on a Brighthouse<o:p></o:p></pre><pre>connection (24.227.73.170) about 25 minutes ago. Calls to Brighthouse<o:p></o:p></pre><pre>are returning fast busies, the <a href="http://Brighthouse.com">Brighthouse.com</a> site is a mess from where<o:p></o:p></pre><pre>we're looking and we see nothing past what appears to be a Brighthouse edge<o:p></o:p></pre><pre>router in the Tampa area.<o:p></o:p></pre></blockquote><pre><o:p> </o:p></pre><pre>Yeah, they had an outage this morning for 30-45 minutes, around noon; I've<o:p></o:p></pre><pre>heard murmurs about an equipment outage in Auburndale (which is apparently<o:p></o:p></pre><pre>their CFL hub, for unobvious reasons). <o:p></o:p></pre><pre><o:p> </o:p></pre><pre>It's back now, at least everywhere I have knowledge of.<o:p></o:p></pre><pre><o:p> </o:p></pre><pre>Cheers,<o:p></o:p></pre><pre>-- jra<o:p></o:p></pre><pre><o:p> </o:p></pre><p class="MsoNormal" style="margin-bottom:12.0pt">30 - 45 mins try 1 hr 45 mins<br>We lost connection at 11:15 and was only restored around 1 pm<br><br><o:p></o:p></p></div></div></blockquote><blockquote type="cite"><div><span>_______________________________________________</span><br><span>Outages-discussion mailing list</span><br><span><a href="mailto:Outages-discussion@outages.org">Outages-discussion@outages.org</a></span><br><span><a href="https://puck.nether.net/mailman/listinfo/outages-discussion">https://puck.nether.net/mailman/listinfo/outages-discussion</a></span><br></div></blockquote></body></html>