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</o:shapelayout></xml><![endif]--></head><body lang=EN-US link=blue vlink=purple><div class=WordSection1><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D'>I agree with you, I think CL got it repaired quite quickly. <o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D'>If our business customers ask I readily answer that if the local loop should break for any reason that they should mentally budget 6 to 8 hours for repair, especially outside of regular business hours. If the customer is not comfortable with that then we talk about physical diversity options. We’ll try to get it done quicker, but my (from the office) experience is that before field techs get into the area and fiber splicer en route it easily takes 30 to 60 minutes. Then you hope they can find the break – if it’s a backhoe job then it’s pretty quick, but if it’s a mouse in ped it may take a bit more investigative work. If it’s a groundhog then you almost sure have to go and shoot it. Maybe you’re lucky and you only have to shoot one end while the field tech drives around looking for holes. Anyways, you get the picture – a lot of time can pass before you find the area. If it’s a backhoe job you have the people to make the hole(s) bigger or dig things up where you want to splice it. If it’s a groundhog, well, then you got to find a backhoe and get them onsite, such that you can be at the three hour mark and you haven’t even started prepping the fiber.<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D'>Frank<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><b><span style='font-size:11.0pt;font-family:"Calibri",sans-serif'>From:</span></b><span style='font-size:11.0pt;font-family:"Calibri",sans-serif'> Outages-discussion [mailto:outages-discussion-bounces@outages.org] <b>On Behalf Of </b>Jason Baugher<br><b>Sent:</b> Thursday, February 26, 2015 8:22 PM<br><b>To:</b> L.T. Easterly<br><b>Cc:</b> outages-discussion@outages.org<br><b>Subject:</b> Re: [Outages-discussion] [outages] Vandalism of CenturyLink fibre in Arizona causes large outage footprint.<o:p></o:p></span></p><p class=MsoNormal><o:p> </o:p></p><div><p class=MsoNormal>First, I think it's pretty irresponsible for any provider to not have physical diversity. It's also pretty irresponsible for all the other people leasing fiber from that provider to not have diverse connections. If you only lease 1 pair of fibers out of your area and they get cut, it's not the fiber owner's fault you're down.<o:p></o:p></p><div><p class=MsoNormal><o:p> </o:p></p></div><div><p class=MsoNormal>Regarding CL's performance on this outage....<o:p></o:p></p></div><div><p class=MsoNormal><o:p> </o:p></p></div><div><p class=MsoNormal>The information we're getting is second-hand from various official and unofficial sources. I don't know about others here, but it's not uncommon for management to translate what I say into "official" statements and mangle it all up. I wouldn't be a bit surprised if the CL spokesman embellished with the "mile by mile" bit. Talking heads like to talk; it's what they do.<o:p></o:p></p></div><div><p class=MsoNormal><o:p> </o:p></p></div><div><p class=MsoNormal>I don't know the area personally, but from the videos I've seen, it looks pretty remote. In my part of the country, fiber assets have been sold and resold many times over the years. If the original staking sheets have been lost, or maybe never even existed, they might not be 100% sure where to dig. Many times the locals have a better idea than the carriers where the fiber is, because they remember when it was installed.<o:p></o:p></p></div><div><p class=MsoNormal><o:p> </o:p></p></div><div><p class=MsoNormal>The various news reports say the outage was at noon and services started coming back online by 6:30pm. They had to identify the issue, roll crews to locate the outage, discover the cause, dispatch the splicing crews, dig up the cable, prep the splice cases, and start splicing. 6.5 hours from cut to start splicing doesn't seem out of line to me.<o:p></o:p></p></div><div><p class=MsoNormal><o:p> </o:p></p></div></div><div><div><p class=MsoNormal>On Thu, Feb 26, 2015 at 3:50 PM, L.T. Easterly <<a href="mailto:corqpub@gmail.com" target="_blank">corqpub@gmail.com</a>> wrote:<o:p></o:p></p><blockquote style='border:none;border-left:solid #CCCCCC 1.0pt;padding:0in 0in 0in 6.0pt;margin-left:4.8pt;margin-right:0in'><div><p class=MsoNormal>I can say they definitely got calls from our NOC, as a gov't contracted service provider based in Florida, but narrowing it down for them in their own infrastructure, we probably were only marginally helpful.<o:p></o:p></p></div><div><p class=MsoNormal><o:p> </o:p></p><div><p class=MsoNormal>On Thu, Feb 26, 2015 at 11:44 AM, Frank Bulk <<a href="mailto:frnkblk@iname.com" target="_blank">frnkblk@iname.com</a>> wrote:<o:p></o:p></p><blockquote style='border:none;border-left:solid #CCCCCC 1.0pt;padding:0in 0in 0in 6.0pt;margin-left:4.8pt;margin-right:0in'><div><div><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D'>And if shooting it from one side gives dubious results, shoot it from the other side. </span><o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D'> </span><o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D'>The Arizona Republic reported, “Employees from Centurylink told police they stared receiving complaints of interrupted cable and internet service at about noon and, upon checking their system, determined the cause of the outage was coming from…”. Really? A major link is down and these employees aren’t getting calls from one of CL’s NOCs? I would hope that the paper got it wrong, and it’s just that some employees didn’t know but that other staff was already being mobilized. It’s our own experience that when fiber is cut that we call our fiber tech/contractor first before calling our field staff.</span><o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D'> </span><o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D'>Frank</span><o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D'> </span><o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><b><span style='font-size:11.0pt;font-family:"Calibri",sans-serif'>From:</span></b><span style='font-size:11.0pt;font-family:"Calibri",sans-serif'> Outages [mailto:<a href="mailto:outages-bounces@outages.org" target="_blank">outages-bounces@outages.org</a>] <b>On Behalf Of </b>Stephen Wilcox via Outages<br><b>Sent:</b> Thursday, February 26, 2015 9:54 AM<br><b>To:</b> Roland Dobbins<br><b>Cc:</b> <a href="mailto:Outages@outages.org" target="_blank">Outages@outages.org</a><br><b>Subject:</b> Re: [outages] Vandalism of CenturyLink fibre in Arizona causes large outage footprint.</span><o:p></o:p></p><div><div><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'> <o:p></o:p></p><div><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>"According to Juarez, technicians from Monroe, Louisiana-based CenturyLink had to go through a long, tedious process of inspecting the line "mile by mile." Meanwhile, Flagstaff's 69,000 residents tried to go about their daily business."<o:p></o:p></p><div><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'> <o:p></o:p></p></div><div><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>So, northern Arizona is entirely single homed from a CenturyLink fiber, and CenturyLink technicians don't own an OTDR but in fact walk miles to find cuts?<o:p></o:p></p></div><div><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'> <o:p></o:p></p></div><div><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Sounds more like CenturyLink made a huge mess up here and threw out some PR spin that the media believes is normal, vandals huh..<o:p></o:p></p></div><div><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'> <o:p></o:p></p><div><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>On 26 February 2015 at 15:30, Roland Dobbins via Outages <<a href="mailto:outages@outages.org" target="_blank">outages@outages.org</a>> wrote:<o:p></o:p></p><blockquote style='border:none;border-left:solid #CCCCCC 1.0pt;padding:0in 0in 0in 6.0pt;margin-left:4.8pt;margin-top:5.0pt;margin-right:0in;margin-bottom:5.0pt'><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'> <br><<a href="https://uk.news.yahoo.com/police-probing-outage-cut-internet-phones-arizona-092936953.html" target="_blank">https://uk.news.yahoo.com/police-probing-outage-cut-internet-phones-arizona-092936953.html</a>><br><br>-----------------------------------<br>Roland Dobbins <<a href="mailto:rdobbins@arbor.net" target="_blank">rdobbins@arbor.net</a>><br><br>_______________________________________________<br>Outages mailing list<br><a href="mailto:Outages@outages.org" target="_blank">Outages@outages.org</a><br><a href="https://puck.nether.net/mailman/listinfo/outages" target="_blank">https://puck.nether.net/mailman/listinfo/outages</a><o:p></o:p></p></blockquote></div><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><br><br clear=all><o:p></o:p></p><div><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'> <o:p></o:p></p></div></div></div></div></div></div></div><p class=MsoNormal style='margin-bottom:12.0pt'><br>_______________________________________________<br>Outages-discussion mailing list<br><a href="mailto:Outages-discussion@outages.org" target="_blank">Outages-discussion@outages.org</a><br><a href="https://puck.nether.net/mailman/listinfo/outages-discussion" target="_blank">https://puck.nether.net/mailman/listinfo/outages-discussion</a><o:p></o:p></p></blockquote></div><p class=MsoNormal><span style='color:#888888'><br><br clear=all><span class=hoenzb><o:p></o:p></span></span></p><div><p class=MsoNormal><o:p> </o:p></p></div><p class=MsoNormal><span class=hoenzb><span style='color:#888888'>-- </span><o:p></o:p></span></p><div><div><div><div><div><p class=MsoNormal><span style='font-size:7.5pt;font-family:"Verdana",sans-serif;color:black;background:white'>__________________________________________________________________________________________</span><o:p></o:p></p></div><p class=MsoNormal><span style='font-size:10.0pt;font-family:"Arial Narrow",sans-serif;color:#38761D'>QTH KMLB/Eau Gallie, Florida::</span><span style='font-size:7.5pt;font-family:"Arial Narrow",sans-serif;color:#38761D;background:white'>ICOM R75::Alinco DJ-X11::RFSpace SDR-IQ::Pixel Loop RF-1B:: Uniden HP2<br>SDR Captures/loggings posted to: <a href="https://corq.co" target="_blank">https://corq.co</a> </span><span style='font-size:10.0pt;font-family:"Arial Narrow",sans-serif;color:#38761D'>when audio quality allows</span><span style='font-size:10.0pt;font-family:"Arial Narrow",sans-serif;color:#888888'>.</span><span style='color:#888888'><o:p></o:p></span></p></div><div><p class=MsoNormal><span style='font-size:10.0pt;font-family:"Verdana",sans-serif;color:black'>__________________________________________________________________________________________</span><span style='color:#888888'><o:p></o:p></span></p></div></div></div></div></div><p class=MsoNormal style='margin-bottom:12.0pt'><br>_______________________________________________<br>Outages-discussion mailing list<br><a href="mailto:Outages-discussion@outages.org">Outages-discussion@outages.org</a><br><a href="https://puck.nether.net/mailman/listinfo/outages-discussion" target="_blank">https://puck.nether.net/mailman/listinfo/outages-discussion</a><o:p></o:p></p></blockquote></div><p class=MsoNormal><o:p> </o:p></p></div></div></body></html>