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--></style></head><body lang="EN-CA" link="#0563C1" vlink="#954F72"><div class="WordSection1"><p class="MsoNormal"> </p><p class="MsoNormal">Didn’t want to send this to the main list, since it’s very non-specific… but here it goes: </p><p class="MsoNormal"> </p><p class="MsoNormal">Several clients reported voice quality issues between 2-3 PM ET for specific lines of business (definitively not all services provided by Star Telecom). Calls for these LOBs are transferred from third parties who use unknown carriers (guessing Bell/Rogers/etc). So my suspicion is that one of those carriers had issues at that time, which impacted transferred calls. We can’t prove it since I don’t know who the underlying carrier is… but there was definitely something. </p><p class="MsoNormal"> </p><p class="MsoNormal">Wondering if anyone else experienced voice or network issues in Ontario/Eastern Canada around that time (2-3pm et).</p><p class="MsoNormal"> </p><p class="MsoNormal"> </p><p class="MsoNormal"><span style="color:#1f497d">Best Regards,</span><span style="mso-fareast-language:EN-CA"></span></p><p class="MsoNormal"><span style="color:#1f497d"> </span><span style="mso-fareast-language:EN-CA"></span></p><p class="MsoNormal"><span style="color:#1f497d">Ivan Kovacevic</span><span style="mso-fareast-language:EN-CA"></span></p><p class="MsoNormal"><span lang="EN-US" style="color:#1f497d">Vice President, Client Services</span><span style="mso-fareast-language:EN-CA"></span></p><p class="MsoNormal"><span style="color:#1f497d">Star Telecom | <a href="http://t.sidekickopen06.com/e1t/c/5/f18dQhb0S7lC8dDMPbW2n0x6l2B9nMJW7t5XYg1qMvVnW3LjyBM63K6FlW63JXmj56dLPjf6TyZWx02?t=http%3A%2F%2Fwww.startelecom.ca%2F&si=6470560385859584&pi=1f6bf102-04e4-4c1f-b79c-8a7f48837b6d"><span style="color:blue">www.startelecom.ca</span></a> | SIP Based Services for Contact Centers | <a href="http://t.sidekickopen06.com/e1t/c/5/f18dQhb0S7lC8dDMPbW2n0x6l2B9nMJW7t5XYg1qMvVnW3LjyBM63K6FlW63JXmj56dLPjf6TyZWx02?t=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fstar-telecom-www-startelecom-ca-%3Ftrk%3Dbiz-companies-cym&si=6470560385859584&pi=1f6bf102-04e4-4c1f-b79c-8a7f48837b6d"><span style="color:blue">LinkedIn</span></a></span><span style="mso-fareast-language:EN-CA"></span></p><p class="MsoNormal"> </p></div><img src="http://t.sidekickopen06.com/e1t/o/5/f18dQhb0S7ks8dDMPbW2n0x6l2B9gXrN7sKj6v4LCS0Vf6xNj7dSCJWW64Jplz1pctGFW55kbNc1k1H6H0?si=6470560385859584&pi=1f6bf102-04e4-4c1f-b79c-8a7f48837b6d" width="1" height="1" style="display:none!important;"></body></html>