<div dir="ltr">12:11pm because it's not an outage until the provider says so or makes the ticket. :-)<div><br></div><div>In my experience looking at RFO/RCAs, providers typically fudge the start time to minimize outages. Not so much in this case.</div></div><div class="gmail_extra"><br><div class="gmail_quote">On Tue, Mar 21, 2017 at 11:31 PM,  <span dir="ltr"><<a href="mailto:frnkblk@iname.com" target="_blank">frnkblk@iname.com</a>></span> wrote:<br><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex">I believe there was fiber cut at that time.<br>
<br>
It was noted on twitter.<br>
<a href="https://twitter.com/exogeni_ops/status/834105399745843201" rel="noreferrer" target="_blank">https://twitter.com/exogeni_<wbr>ops/status/834105399745843201</a><br>
and downdetector:<br>
<a href="http://downdetector.com/status/xo-communications#comment-3215501835" rel="noreferrer" target="_blank">http://downdetector.com/<wbr>status/xo-communications#<wbr>comment-3215501835</a><br>
<br>
We saw issues starting at 12:05 pm and RIPE's BGPlay confirms that, so not sure why 12:11 pm is listed in the ticket.<br>
<br>
Frank<br>
<div class="HOEnZb"><div class="h5"><br>
-----Original Message-----<br>
From: Outages-discussion [mailto:<a href="mailto:outages-discussion-bounces@outages.org">outages-discussion-<wbr>bounces@outages.org</a>] On Behalf Of Mitchell Kuch<br>
Sent: Tuesday, March 21, 2017 10:04 PM<br>
To: <a href="mailto:outages-discussion@outages.org">outages-discussion@outages.org</a><br>
Subject: Re: [Outages-discussion] Charter in Northern MI<br>
<br>
Noticed this in a comment by u/madcableguy in the r/madisonwi subreddit; the thread has a bit more detail from what looks to be an internal Charter email.<br>
<br>
>> Outage Description: Two 100G links down between bbr01chcgil and bbr02euclwi.<br>
>> Customer Experience: Customers may experience slow HSI in Wisconsin.<br>
>> Start Time: 3/21/2017 12:11:29 PM CST<br>
<br>
Source: <a href="https://www.reddit.com/r/madisonwi/comments/60relw/charter_speed_three_different_results/df8tvjh/" rel="noreferrer" target="_blank">https://www.reddit.com/r/<wbr>madisonwi/comments/60relw/<wbr>charter_speed_three_different_<wbr>results/df8tvjh/</a><br>
<br>
 - - Mitchell<br>
<br>
----- Original Message -----<br>
From: "Matt Freitag" <<a href="mailto:mlfreita@mtu.edu">mlfreita@mtu.edu</a>><br>
To: "Mitchell Kuch" <<a href="mailto:mdkuch@merit.edu">mdkuch@merit.edu</a>><br>
Cc: <a href="mailto:outages-discussion@outages.org">outages-discussion@outages.org</a><br>
Sent: Tuesday, March 21, 2017 9:44:46 PM<br>
Subject: Re: [Outages-discussion] Charter in Northern MI<br>
<br>
Folks on Twitter say it sounds like a fiber line was cut. Can someone<br>
confirm please?<br>
<br>
Matt Freitag<br>
Network Engineer I<br>
Information Technology<br>
Michigan Technological University<br>
<a href="tel:%28906%29%20487-3696" value="+19064873696">(906) 487-3696</a><br>
<a href="https://www.mtu.edu/" rel="noreferrer" target="_blank">https://www.mtu.edu/</a><br>
<a href="https://www.mtu.edu/it" rel="noreferrer" target="_blank">https://www.mtu.edu/it</a><br>
<br>
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</div></div></blockquote></div><br></div>