<span style="font-family: Arial; font-size: 13px;"><div><div></div><div dir="auto" style=""><span style="font-family:Arial;font-size:13px;">All,</span><div style="font-family:Arial;font-size:13px;"><br></div><div style="font-family:Arial;font-size:13px;">Thanks for the feedback.</div><div style="font-family:Arial;font-size:13px;"><br></div><div style="font-family:Arial;font-size:13px;">Turning off iMessages, rebooting, then turning iMessages back on requested the users authenticate. At that point, everything worked. So, I guess it was a matter they were not authenticated to the iMessage server, but it wasn’t throwing any errors.</div><div style="font-family:Arial;font-size:13px;"><br></div><div style="font-family:Arial;font-size:13px;">Thanks again!</div><div style="font-family:Arial;font-size:13px;"><br></div><div style="font-family:Arial;font-size:13px;">JK</div><div><br></div><div class="AppleOriginalContents" style="direction:ltr;"><blockquote><div>On Nov 07, 2017, at 17:28 , Patrick W. Gilmore <patrick@ianai.net> wrote:</div><br class="Apple-interchange-newline"><div><div style="" class="">Apple had several iMessage problems today, including non-delivery, delivery of months’ old messages, and other problems.<div class=""><br class=""></div><div class="">I think it is cleared up, not sure.</div><div class=""><br class=""><div class="">
<div style="letter-spacing:normal;text-transform:none;white-space:normal;" class=""><div style="letter-spacing:normal;text-transform:none;white-space:normal;" class=""><div style="letter-spacing:normal;text-transform:none;white-space:normal;" class=""><div style="letter-spacing:normal;text-transform:none;white-space:normal;" class=""><div style="letter-spacing:normal;text-transform:none;white-space:normal;" class=""><div style="letter-spacing:normal;text-transform:none;white-space:normal;" class=""><div style="letter-spacing:normal;text-transform:none;white-space:normal;" class=""><div style="letter-spacing:normal;text-transform:none;white-space:normal;" class=""><div style="letter-spacing:normal;text-transform:none;white-space:normal;" class=""><div style="" class=""><font class="" face="HelveticaNeue"><span style="line-height:normal;" class="">-- </span><br style="line-height:normal;" class=""><span style="line-height:normal;" class="">TTFN,</span><br style="line-height:normal;" class=""><span style="line-height:normal;" class="">patrick</span><br style="line-height:normal;" class=""><br class=""></font></div></div></div></div></div></div></div></div></div></div>
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<div class=""><br class=""><blockquote class=""><div class="">On Nov 7, 2017, at 5:26 PM, Chapman, Brad (Contractor-NBCUniversal) <<a class="">Brad.Chapman@nbcuni.com</a>> wrote:</div><br class="Apple-interchange-newline"><div class=""><div class="">Have them download the Services Test app by Amsys and run the full suite. It will test connectivity to the Apple Push Notification Server, messaging server, and other things.<br class=""><br class=""><a class="" target="_blank" href="https://itunes.apple.com/us/app/services-test/id663823983?mt=8" onclick="window.open('https://itunes.apple.com/us/app/services-test/id663823983?mt=8');return false;">https://itunes.apple.com/us/app/services-test/id663823983?mt=8</a><br class=""><br class="">Second, have them turn off Wi-Fi and see if the issue persists. If it is resolved on cellular, they both have a networking issue.<br class=""><br class="">--Brad<br class=""><br class="">On 11/7/17, 2:17 PM, "Outages-discussion on behalf of Jay Hennigan" <outages-discussion-bounces@outages.org on behalf of jay@west.net> wrote:<br class=""><br class=""> On 11/7/17 1:54 PM, jrk1231-outml@nym.hush.com wrote:<br class=""><blockquote class="">Hi,<br class=""><br class="">Sorry if this is slightly off-topic, but I can’t think of a better place <br class="">to ask this question.<br class=""><br class="">Okay… this may not be an outage per se, but it sure acts like one. I’m <br class="">struggling to make sense of the behavior I’m seeing and hope someone can <br class="">explain what is going on.<br class=""><br class="">I have two cohorts in Portland, OR that are both on Verizon using <br class="">iPhones. They are on separate WiFi networks which are on different ISP <br class="">networks. Both have WiFi calling on, have strong cellular signal and <br class="">strong WiF signal. This problem appears to have started about 11:00 to <br class="">12:00 today PST.<br class=""></blockquote><br class=""> It sounds as if their iPhones aren't registered with Apple's message <br class=""> server. It could be a configuration setting in their phones or an <br class=""> authentication issue between the phones and Apple.<br class=""><br class=""><blockquote class="">Problem: If I text either of them using iMessage, the message “hangs” on <br class="">my end, shows as blue, but never shows as delivered. They never receive <br class="">it. If they text someone on iMessage it sends as a green message <br class="">(normally blue) and the message goes through as an SMS. Any attempts by <br class="">the “green” recipient to reply to the message results in a “green” <br class="">message that does not goes through.<br class=""></blockquote> --<br class=""> Jay Hennigan - CCIE #7880 - Network Engineering - jay@impulse.net<br class=""> Impulse Internet Service - <a href="http://www.impulse.net/" target="_blank">http://www.impulse.net/</a><br class=""> Your local telephone and internet company - 805 884-6323 - WB6RDV<br class=""> _______________________________________________<br class=""> Outages-discussion mailing list<br class=""> Outages-discussion@outages.org<br class=""> <a href="https://puck.nether.net/mailman/listinfo/outages-discussion" target="_blank">https://puck.nether.net/mailman/listinfo/outages-discussion</a><br class=""><br class=""><br class="">_______________________________________________<br class="">Outages-discussion mailing list<br class="">Outages-discussion@outages.org<br class=""><a href="https://puck.nether.net/mailman/listinfo/outages-discussion" target="_blank">https://puck.nether.net/mailman/listinfo/outages-discussion</a><br class=""></div></div></blockquote></div><br class=""></div></div>_______________________________________________<br class="">Outages-discussion mailing list<br class="">Outages-discussion@outages.org<br class=""><a href="https://puck.nether.net/mailman/listinfo/outages-discussion" target="_blank">https://puck.nether.net/mailman/listinfo/outages-discussion</a><br class=""></div></blockquote></div><br></div></div></span>