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<p class="MsoNormal">Someone from Dymaxion added <b><a href="mailto:service@dymaxion.ca">service@dymaxion.ca</a></b> to the outages distribution list by mistake. Only the listserv-majordomo can fix this by unsubscribing them. Meanwhile, Dymaxion’s ticketing
system is not sophisticated enough to prevent duplicate tickets being created for replies to the original issue, because every incoming email looks like a new conversation.
<o:p></o:p></p>
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<p class="MsoNormal">--Brad<o:p></o:p></p>
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<p class="MsoNormal"><b><span style="font-size:12.0pt;color:black">From: </span></b><span style="font-size:12.0pt;color:black">Outages-discussion <outages-discussion-bounces@outages.org> on behalf of Erik Wooding <erik.wooding@wework.com><br>
<b>Date: </b>Tuesday, July 2, 2019 at 2:00 PM<br>
<b>To: </b>Russell Zen <russellzen@outlook.com><br>
<b>Cc: </b>"outages-discussion@outages.org" <outages-discussion@outages.org><br>
<b>Subject: </b>[EXTERNAL] Re: [Outages-discussion] Spam from Dymaxion?<o:p></o:p></span></p>
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<p class="MsoNormal">Tons of emails and quite annoying. <o:p></o:p></p>
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<p class="MsoNormal">On Tue, Jul 2, 2019 at 4:30 PM Russell Zen <<a href="mailto:russellzen@outlook.com">russellzen@outlook.com</a>> wrote:<o:p></o:p></p>
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<p class="MsoNormal"><span style="font-size:10.0pt;color:black">Is anyone else getting a ton of these emails in the last half hour? My phone is blowing up like crazy.<o:p></o:p></span></p>
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<p class="MsoNormal"><b><span style="color:black">From:</span></b><span style="color:black"> Outages <<a href="mailto:outages-bounces@outages.org" target="_blank">outages-bounces@outages.org</a>> on behalf of Dymaxion Technical Services via Outages <<a href="mailto:outages@outages.org" target="_blank">outages@outages.org</a>><br>
<b>Sent:</b> Tuesday, July 2, 2019 1:10 PM<br>
<b>To:</b> J Kibler via Outages<br>
<b>Subject:</b> [outages] T20190702.0051 - Your Ticket Has Been Received</span> <o:p>
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<p class="MsoNormal" align="center" style="text-align:center"><span style="font-size:8.5pt;font-family:"Tahoma",sans-serif;color:#4D4D4D">*** Please enter replies above this line ***<o:p></o:p></span></p>
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<p class="MsoNormal" align="center" style="text-align:center"><img border="0" id="_x0000_i1025" src="https://ww14.autotask.net/custData/305583/images/dymaxion-logo-2017-07-25-200x48.png" alt="https://ww14.autotask.net/custData/305583/images/dymaxion-logo-2017-07-25-200x48.png"><o:p></o:p></p>
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<p class="MsoNormal" align="center" style="text-align:center"><span style="font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#999999">You are receiving this message because a ticket was created for your company.
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<p class="MsoNormal" style="line-height:22.5pt"><b><span style="font-size:19.0pt;font-family:"Tahoma",sans-serif;color:#4D4D4D;text-transform:uppercase">Ticket #T20190702.0051: [outages] Widespread Internet Outages in Charleston SC
<o:p></o:p></span></b></p>
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<p style="line-height:18.75pt"><span style="font-size:10.5pt;font-family:"Tahoma",sans-serif;color:#4D4D4D">,<o:p></o:p></span></p>
<p style="line-height:18.75pt"><span style="font-size:10.5pt;font-family:"Tahoma",sans-serif;color:#4D4D4D">Thank you for contacting Dymaxion Technical Services. A ticket (#T20190702.0051) has been created for Dymaxion Research Ltd.. We will attend to your
ticket as soon as possible. The details of the ticket are listed below. When replying to this ticket, please ensure that the ticket number is included in the email subject line.<o:p></o:p></span></p>
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<span style="font-size:10.5pt;font-family:"Tahoma",sans-serif">Ticket #: T20190702.0051
<o:p></o:p></span></li><li class="MsoNormal" style="color:#4D4D4D;mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;line-height:18.75pt;mso-list:l0 level1 lfo1">
<span style="font-size:10.5pt;font-family:"Tahoma",sans-serif">Created on 07/02/2019 05:10 PM (AT) by Autotask Administrator
<o:p></o:p></span></li><li class="MsoNormal" style="color:#4D4D4D;mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;line-height:18.75pt;mso-list:l0 level1 lfo1">
<span style="font-size:10.5pt;font-family:"Tahoma",sans-serif">Title: [outages] Widespread Internet Outages in Charleston SC
<o:p></o:p></span></li><li class="MsoNormal" style="color:#4D4D4D;mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;line-height:18.75pt;mso-list:l0 level1 lfo1">
<span style="font-size:10.5pt;font-family:"Tahoma",sans-serif">Description: From J Kibler via Outages <<a href="mailto:outages@outages.org" target="_blank">outages@outages.org</a>>: We lost WoW business Internet about 10:00 EDT this morning. WoW has a recording
that says all services are out in Charleston area and there is no ETR. Recording loops repeatedly.<br>
<br>
Local media is also reporting a widespread Comcast outage.<br>
<br>
Anyone have any idea what is going on?<br>
<br>
Any real information appreciated.<br>
<br>
Thanks!<br>
--<br>
Jon R. Kibler<br>
<br>
**Created via Incoming Email Processor**<br>
From: J Kibler via Outages <<a href="mailto:outages@outages.org" target="_blank">outages@outages.org</a>><br>
To: <<a href="mailto:outages@outages.org" target="_blank">outages@outages.org</a>>
<o:p></o:p></span></li></ul>
<p style="line-height:18.75pt"><span style="font-size:10.5pt;font-family:"Tahoma",sans-serif;color:#4D4D4D">You can access your service ticket via our Client Portal by clicking the following link:
<a href="https://ww14.autotask.net/ClientPortal/ExecuteCommand.aspx?ci=305583&Code=OpenTicketDetail&TicketId=33847" target="_blank">
T20190702.0051</a>. We will let you know when access to the Client Portal is available.
<o:p></o:p></span></p>
<p style="line-height:18.75pt"><b><span style="font-size:10.5pt;font-family:"Tahoma",sans-serif;color:#4D4D4D">Please remember, if your ticket is for a Severity 1 or 2 (Your company is unable to use your systems or a department in your company is unable to
use your systems) you are required to call us so we can help you sooner. Please call 902 406 HELP (4357) or the after hours hotline. The after hours hotline is restricted to those in your team that can approve additional charges.</span></b><span style="font-size:10.5pt;font-family:"Tahoma",sans-serif;color:#4D4D4D"><o:p></o:p></span></p>
<p style="line-height:18.75pt"><span style="font-size:10.5pt;font-family:"Tahoma",sans-serif;color:#4D4D4D">Sincerely,<br>
Your Dymaxion Research Ltd. Technical Service Team<o:p></o:p></span></p>
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<p class="MsoNormal" align="center" style="text-align:center"><span style="font-size:10.5pt;font-family:"Tahoma",sans-serif;color:#999999">If you are a Dymaxion Research Ltd. staff member, you can access this ticket by clicking the following link:
<a href="https://ww14.autotask.net/Autotask/AutotaskExtend/ExecuteCommand.aspx?Code=OpenTicketDetail&TicketId=33847" target="_blank">
T20190702.0051</a>.</span><span style="font-size:10.5pt"><o:p></o:p></span></p>
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<p class="MsoNormal">_______________________________________________<br>
Outages-discussion mailing list<br>
<a href="mailto:Outages-discussion@outages.org" target="_blank">Outages-discussion@outages.org</a><br>
<a href="https://puck.nether.net/mailman/listinfo/outages-discussion" target="_blank">https://puck.nether.net/mailman/listinfo/outages-discussion</a><o:p></o:p></p>
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<p class="MsoNormal"><strong><span style="font-size:10.0pt;font-family:Helvetica;color:#252729">WeWork | Erik Wooding</span></strong><span style="font-size:10.0pt;font-family:Helvetica;color:#252729"> <br>
Manager of Network Engineering, US & Canada West</span><span style="font-size:9.0pt;font-family:"Arial",sans-serif;color:#4B4F56;letter-spacing:-.1pt"> </span><span style="font-size:10.0pt;font-family:Helvetica;color:#252729"><br>
O: 917-810-9345 <br>
<a href="http://www.wework.com" target="_blank"><span style="color:#252729">wework.com</span></a> <br>
<br>
</span><b><span style="font-size:10.0pt;font-family:Helvetica;color:#F2CF73">Create Your Life's Work</span></b><span style="font-size:10.0pt;font-family:Helvetica;color:#252729"> <br>
<br>
</span><span style="font-size:10.0pt;font-family:Helvetica;color:#999999">Get rewarded for good ideas and good people! <br>
Apply for funding at <a href="http://creatorawards.wework.com/" target="_blank"><b><span style="color:#999999">creatorawards.wework.com</span></b></a> or <br>
help grow the community at <a href="http://refer.wework.com" target="_blank"><b><span style="color:#999999">refer.wework.com</span></b></a></span><span style="font-family:Times"><o:p></o:p></span></p>
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