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</o:shapelayout></xml><![endif]--></head><body lang=EN-US link="#0563C1" vlink="#954F72"><div class=WordSection1><p class=MsoNormal>We’ve had one business customer report calls several drops – is it in any way related to what’s been shared this morning about Windstream or Earthlink?<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>Frank <o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><div><div style='border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in 0in 0in'><p class=MsoNormal><b>From:</b> Outages <outages-bounces@outages.org> <b>On Behalf Of </b>Phillip Alger via Outages<br><b>Sent:</b> Wednesday, October 16, 2019 11:41 AM<br><b>To:</b> outages@outages.org<br><b>Subject:</b> Re: [outages] Spectrum/Comcast outage<o:p></o:p></p></div></div><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal><span style='color:#1F497D'>Help Desk call volume has increased drastically stating one way or no audio. Almost all calls traverse Windstream at some point during traces.<o:p></o:p></span></p><p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p><div><p class=MsoNormal><span style='font-size:12.0pt;font-family:"Times New Roman",serif;color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:12.0pt;font-family:"Times New Roman",serif;color:#1F497D'>Phillip Alger <o:p></o:p></span></p><p class=MsoNormal><span style='font-size:12.0pt;font-family:"Times New Roman",serif;color:#1F497D'>480-426-9841<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:12.0pt;font-family:"Times New Roman",serif;color:#1F497D'>Crexendo, Inc.<o:p></o:p></span></p></div><p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p><div><div style='border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in 0in 0in'><p class=MsoNormal><b>From:</b> Outages <<a href="mailto:outages-bounces@outages.org">outages-bounces@outages.org</a>> <b>On Behalf Of </b>Rob Hall via Outages<br><b>Sent:</b> Wednesday, October 16, 2019 10:22 AM<br><b>To:</b> <a href="mailto:outages@outages.org">outages@outages.org</a><br><b>Subject:</b> [outages] Spectrum/Comcast outage<o:p></o:p></p></div></div><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>I’ve seen 8 branch offices drop coast-to-coast in the past 30 minutes (CA, TN, VA primarily) with service on both Spectrum and Comcast. Is anyone seeing a backbone or transit issue that we could track this back to?<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>Thanks!<o:p></o:p></p><p class=MsoNormal>--<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0 style='border-collapse:collapse'><tr style='height:62.5pt'><td width=192 valign=top style='width:143.75pt;padding:0in 5.4pt 0in 5.4pt;height:62.5pt'><p class=MsoNormal><img border=0 width=170 height=69 style='width:1.7708in;height:.7187in' id="Picture_x0020_1" src="cid:image001.png@01D5842C.2594E4C0"><span style='color:white'><o:p></o:p></span></p></td><td width=360 valign=top style='width:3.75in;padding:0in 5.4pt 0in 5.4pt;height:62.5pt'><p class=MsoNormal><b><span style='font-size:12.0pt;color:#002060'>Rob Hall, </span></b><b><span style='font-size:10.0pt;color:#002060'>CCNP, CCP-V – </span></b><i><span style='font-size:12.0pt;color:#002060'>IT Manager</span></i><span style='font-size:12.0pt;color:#002060'><br>C 423.312.6003 </span><span style='font-size:12.0pt;color:#C00000'>|</span><span style='font-size:12.0pt;color:#002060'> O 423.272.7897 </span><span style='font-size:12.0pt;color:#C00000'>|</span><span style='font-size:12.0pt;color:#002060'> F 423.765.1881<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:12.0pt;color:#002060'>1040 Tidewater Court, Kingsport, TN 37660<o:p></o:p></span></p><p class=MsoNormal><u><span style='font-size:12.0pt;font-family:"Times New Roman",serif;color:#002060'><a href="mailto:rhall@lstaff.com">rhall@lstaff.com</a></span></u><span style='font-size:12.0pt;color:#002060'> </span><span style='font-size:12.0pt;color:#C00000'>|</span><span style='font-size:12.0pt;color:#002060'> luttrellstaffing.com <o:p></o:p></span></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal><o:p> </o:p></p></td></tr></table><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal><o:p> </o:p></p></div></body></html>