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<p>T<font size="+1">hat is where the trace-routes come in.</font></p>
<p><font size="+1">Do some investigation before you make a general
query.<br>
</font></p>
<p><u><font size="+1">Google WAS down for us, and potentially others
who route that traffic through Internet2. <br>
</font></u></p>
<p><u><font size="+1">Here is what I am seeing</font></u></p>
<p><u><font size="+1">Trace-route 10/10/10/1 tracing route to google
via rtsw.clev.net.internet2.edu</font></u></p>
<p><font size="+1">Tracing route to google.com:</font></p>
<p><font size="+1">********</font></p>
<p><font size="+1">********</font></p>
<p><font size="+1">Etc.</font></p>
<p><font size="+1">Richard</font><br>
</p>
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<div class="moz-cite-prefix">On 12/10/19 4:06 PM, Begarowicz, Shawn
via Outages wrote:<br>
</div>
<blockquote type="cite"
cite="mid:DM6PR12MB324243B4663248AEBB58D5CCF15B0@DM6PR12MB3242.namprd12.prod.outlook.com">
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<div style="direction: ltr;">I think being more specific with
region area would solve this issue
</div>
</div>
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</div>
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<div><br>
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<div id="divRplyFwdMsg" dir="ltr"><font style="font-size:11pt"
face="Calibri, sans-serif" color="#000000"><b>From:</b>
Outages <a class="moz-txt-link-rfc2396E" href="mailto:outages-bounces@outages.org"><outages-bounces@outages.org></a> on behalf of Matt
Hoppes via Outages <a class="moz-txt-link-rfc2396E" href="mailto:outages@outages.org"><outages@outages.org></a><br>
<b>Sent:</b> Tuesday, December 10, 2019 5:01:06 PM<br>
<b>To:</b> Brad Vanden Boogaard <a class="moz-txt-link-rfc2396E" href="mailto:brad.vb@gmail.com"><brad.vb@gmail.com></a><br>
<b>Cc:</b> OUTAGES Mailing List <a class="moz-txt-link-rfc2396E" href="mailto:outages@outages.org"><outages@outages.org></a><br>
<b>Subject:</b> Re: [outages] Google Down?</font>
<div> </div>
</div>
<div dir="auto">
<div dir="ltr">Ok. But here’s where I’m confused. I know believe
the Google issue we experienced was related to the Internet2
issue (we peer with them).</div>
<div dir="ltr"><br>
</div>
<div dir="ltr">So where does the line get drawn? Google WAS
down for us, and potentially others who route that traffic
through Internet2. </div>
<div dir="ltr"><br>
</div>
<div dir="ltr"><br>
</div>
<div dir="ltr"><br>
On Dec 10, 2019, at 4:53 PM, Brad Vanden Boogaard <<a
href="mailto:brad.vb@gmail.com" moz-do-not-send="true">brad.vb@gmail.com</a>>
wrote:<br>
<br>
</div>
<blockquote type="cite">
<div dir="ltr">
<div dir="ltr"> Weighing in here,
<div><br>
</div>
<div>I believe the purpose of the outages list is mostly
to report confirmed outages. From the site </div>
<div><font face="monospace">"The primary goal of this
mailing list ("outages") is for outages-reporting that
would apply to failures of major communications
infrastructure components having significant
traffic-carrying capacity "
</font><br>
<div><br>
</div>
<div>It should not be used for troubleshooting. If you
are seeing issues and have spoken with your carrier
who confirmed that they have a major fiber cut,
reporting it here saves many people a large number of
phone calls and ticket creations. Also from their
site:</div>
<font face="monospace">The purpose of this list is to
have a central place to lookup and report so that end
users & network operators know why their services
(e-mail, phones, etc) went down eliminating the need
to open tons of trouble tickets during a major event.
One master ticket - such as fiber cut affect xxx
OC48's would suffice. We hope this would empower users
and network operators to post such events so that
everyone could benefit from it. </font>
<div><br>
</div>
<div>As mentioned by another user, discussion can be
used for post-mortem, troubleshooting, and discussion.</div>
<font face="monospace"><a
href="mailto:outages-discussion@outages.org"
moz-do-not-send="true">outages-discussion@outages.org</a>
- Post outages meta-discussion (troubleshooting,
analysis, post-mortem, etc) </font>
<div><br>
</div>
<div>"I am seeing x issue, is anyone else seeing x
issue" is part of the troubleshooting process. This
is part of discovering the scope and whether your
infrastructure or carrier infrastructure is facing
issues.</div>
<div><br clear="all">
<div>
<div class="x_gmail_signature">Today's outage report
of Internet2 around 4:30 PM EST is a good
example. It lets everyone know this is an issue,
the incident number, and may save people initial
troubleshooting time.</div>
</div>
</div>
</div>
<div class="x_gmail_signature"><br>
</div>
<div class="x_gmail_signature">Thanks and regards,</div>
</div>
<br>
<div class="x_gmail_quote">
<div dir="ltr" class="x_gmail_attr">On Tue, Dec 10, 2019
at 4:12 PM Mike Bolitho via Outages <<a
href="mailto:outages@outages.org"
moz-do-not-send="true">outages@outages.org</a>>
wrote:<br>
</div>
<blockquote class="x_gmail_quote" style="margin:0px 0px
0px 0.8ex; border-left:1px solid rgb(204,204,204);
padding-left:1ex">
<div dir="ltr">
<div class="x_gmail_default"
style="font-family:arial,helvetica,sans-serif"><span
style="color:rgb(0,0,0); font-family:"Times
New Roman"; font-size:medium"> </span><a
href="mailto:outages-discussion@outages.org"
target="_blank" style="font-family:"Times New
Roman"; font-size:medium"
moz-do-not-send="true">outages-discussion@outages.org</a> </div>
<div class="x_gmail_default"
style="font-family:arial,helvetica,sans-serif"><br>
</div>
<div class="x_gmail_default"
style="font-family:arial,helvetica,sans-serif"><span
style="color:rgb(0,0,0); font-family:"Times
New Roman"; font-size:medium">"Post outages
related discussion, including troubleshooting,
analysis, post-mortem pertaining to ongoing or
post outages."</span> <br clear="all">
</div>
<div>
<div dir="ltr">
<div dir="ltr"><font face="arial, helvetica,
sans-serif" color="#000000"><br>
- Mike Bolitho</font></div>
</div>
</div>
<br>
</div>
<br>
<div class="x_gmail_quote">
<div dir="ltr" class="x_gmail_attr">On Tue, Dec 10,
2019 at 1:57 PM Matt Hoppes via Outages <<a
href="mailto:outages@outages.org" target="_blank"
moz-do-not-send="true">outages@outages.org</a>>
wrote:<br>
</div>
<blockquote class="x_gmail_quote" style="margin:0px
0px 0px 0.8ex; border-left:1px solid
rgb(204,204,204); padding-left:1ex">
Brett<br>
<br>
So what is this list for then? I see posts often
about "Office 362 is <br>
down from WallaWalla". How is that different than
"Is Office 362 down <br>
for anyone else"?<br>
<br>
In all cases, major internet sites WERE down.... to
what extent or <br>
geographic area remains to be seen.<br>
<br>
Is there a geographic limit to the outage list? For
example, if Google <br>
is only down to New York Comcast customers, is that
an outage or an <br>
outage-discussion post?<br>
<br>
On 12/10/19 3:50 PM, Brett Dikeman wrote:<br>
> *Yet another reminder* that this list is not
for troubleshooting, <br>
> discussion, diagnostics, polling people if
something is down, etc. *Take <br>
> it to the -discuss list.*<br>
> <br>
> Also, it is worth noting that Mr. Hoppes has on
*several* occasions <br>
> pinged this list to ask if various major
internet sites are down, when <br>
> they were in fact not down.<br>
> <br>
> On Tue, Dec 10, 2019 at 3:34 PM Ross Tajvar via
Outages <br>
> <<a href="mailto:outages@outages.org"
target="_blank" moz-do-not-send="true">outages@outages.org</a>
<mailto:<a href="mailto:outages@outages.org"
target="_blank" moz-do-not-send="true">outages@outages.org</a>>>
wrote:<br>
> <br>
> What region/ISP?<br>
> <br>
> On Tue, Dec 10, 2019, 3:32 PM Matt Hoppes
via Outages<br>
> <<a href="mailto:outages@outages.org"
target="_blank" moz-do-not-send="true">outages@outages.org</a>
<mailto:<a href="mailto:outages@outages.org"
target="_blank" moz-do-not-send="true">outages@outages.org</a>>>
wrote:<br>
> <br>
> As of 3:25pm Eastern we've lost access
to all things Google --<br>
> Hangouts,<br>
> Youtube, Google Search.<br>
> <br>
> Even pinging <a
href="http://google.com" rel="noreferrer"
target="_blank" moz-do-not-send="true">
google.com</a> <<a href="http://google.com"
rel="noreferrer" target="_blank"
moz-do-not-send="true">http://google.com</a>>
results in no response.<br>
>
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<pre class="moz-quote-pre" wrap="">_______________________________________________
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