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<p class="MsoPlainText">Everyone has a test environment, some of us are lucky enough to have a separate production environment…<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><span style="font-family:"Franklin Gothic Book",sans-serif;color:black">--<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Franklin Gothic Book",sans-serif;color:black">Christopher Conley<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Franklin Gothic Book",sans-serif;color:black">Systems Administrator |</span><span style="font-family:"Franklin Gothic Book",sans-serif">
<span style="color:#FF3D00">Fors Marsh Group</span><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Franklin Gothic Book",sans-serif;color:black">1010 N. Glebe Rd, Suite 510<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Franklin Gothic Book",sans-serif;color:black">Arlington, VA 22201<o:p></o:p></span></p>
<p class="MsoPlainText"><o:p> </o:p></p>
<p class="MsoPlainText"><o:p> </o:p></p>
<p class="MsoPlainText">-----Original Message-----<br>
From: Outages-discussion <outages-discussion-bounces@outages.org> On Behalf Of Andy Ringsmuth<br>
Sent: Monday, April 19, 2021 10:42 PM<br>
To: Outages Discussion <outages-discussion@outages.org><br>
Subject: Re: [Outages-discussion] [outages] Canadawide Rogers Wireless outage</p>
<p class="MsoPlainText"><o:p> </o:p></p>
<p class="MsoPlainText">Doesn’t anyone, like, TEST software updates before rolling them out en masse any more?<o:p></o:p></p>
<p class="MsoPlainText"><o:p> </o:p></p>
<p class="MsoPlainText">Apparently not?<o:p></o:p></p>
<p class="MsoPlainText"><o:p> </o:p></p>
<p class="MsoPlainText">Sheesh… <o:p></o:p></p>
<p class="MsoPlainText"><o:p> </o:p></p>
<p class="MsoPlainText"><o:p> </o:p></p>
<p class="MsoPlainText">-Andy<o:p></o:p></p>
<p class="MsoPlainText"><o:p> </o:p></p>
<p class="MsoPlainText"><o:p> </o:p></p>
<p class="MsoPlainText">> On Apr 19, 2021, at 6:17 PM, mike tancsa via Outages <<a href="mailto:outages@outages.org"><span style="color:windowtext;text-decoration:none">outages@outages.org</span></a>> wrote:<o:p></o:p></p>
<p class="MsoPlainText">> <o:p></o:p></p>
<p class="MsoPlainText">> Seems to be a software upgrade gone bad<o:p></o:p></p>
<p class="MsoPlainText">> <o:p></o:p></p>
<p class="MsoPlainText">> <a href="https://about.rogers.com/news-ideas/a-message-from-jorge-fernandes-chi">
<span style="color:windowtext;text-decoration:none">https://about.rogers.com/news-ideas/a-message-from-jorge-fernandes-chi</span></a><o:p></o:p></p>
<p class="MsoPlainText">> ef-technology-officer-at-rogers/<o:p></o:p></p>
<p class="MsoPlainText">> <o:p></o:p></p>
<p class="MsoPlainText">> Starting to see some recovery in Ontario outside of Toronto. Ottawa to
<o:p></o:p></p>
<p class="MsoPlainText">> east of Toronto, and Waterloo, Hamilton and London seem to have
<o:p></o:p></p>
<p class="MsoPlainText">> recovered as well as my one site in Calgary AB that I monitor.<o:p></o:p></p>
<p class="MsoPlainText">> <o:p></o:p></p>
<p class="MsoPlainText">> ---Mike<o:p></o:p></p>
<p class="MsoPlainText">> <o:p></o:p></p>
<p class="MsoPlainText">> <o:p></o:p></p>
<p class="MsoPlainText">> On 4/19/2021 6:52 PM, Hugo Slabbert via Outages wrote:<o:p></o:p></p>
<p class="MsoPlainText">>> Starting to see anecdotal recovery now in Vancouver, BC.
<o:p></o:p></p>
<p class="MsoPlainText">>> <o:p></o:p></p>
<p class="MsoPlainText">>> On Mon., Apr. 19, 2021, 15:37 Rich Lafferty via Outages
<o:p></o:p></p>
<p class="MsoPlainText">>> <<a href="mailto:outages@outages.org%20%3cmailto:outages@outages.org"><span style="color:windowtext;text-decoration:none">outages@outages.org <mailto:outages@outages.org</span></a>>> wrote:<o:p></o:p></p>
<p class="MsoPlainText">>> <o:p></o:p></p>
<p class="MsoPlainText">>> I feel kind of weird sending an update that just says “yep, still<o:p></o:p></p>
<p class="MsoPlainText">>> out”, but it’s uncommon for a national wireless carrier to have a<o:p></o:p></p>
<p class="MsoPlainText">>> multi-hour outage, so: <o:p></o:p></p>
<p class="MsoPlainText">>> <o:p></o:p></p>
<p class="MsoPlainText">>> Yep, still out.<o:p></o:p></p>
<p class="MsoPlainText">>> <o:p></o:p></p>
<p class="MsoPlainText">>> Further coverage as we approach the *eleventh* hour:<o:p></o:p></p>
<p class="MsoPlainText">>> <o:p></o:p></p>
<p class="MsoPlainText">>> <a href="https://www.cbc.ca/news/business/rogers-outage-1.5992954">
<span style="color:windowtext;text-decoration:none">https://www.cbc.ca/news/business/rogers-outage-1.5992954</span></a><o:p></o:p></p>
<p class="MsoPlainText">>> <<a href="https://www.cbc.ca/news/business/rogers-outage-1.5992954"><span style="color:windowtext;text-decoration:none">https://www.cbc.ca/news/business/rogers-outage-1.5992954</span></a>><o:p></o:p></p>
<p class="MsoPlainText">>> <o:p></o:p></p>
<p class="MsoPlainText">>> Since this is consumer wireless there are no NOC updates etc. and<o:p></o:p></p>
<p class="MsoPlainText">>> Rogers has not been forthcoming with details.<o:p></o:p></p>
<p class="MsoPlainText">>> <o:p></o:p></p>
<p class="MsoPlainText">>> (One side element I find interesting: A lot of reporting has<o:p></o:p></p>
<p class="MsoPlainText">>> mentioned that the outage is most prevalent in [list of major<o:p></o:p></p>
<p class="MsoPlainText">>> Canadian cities] “according to downdetector.com<o:p></o:p></p>
<p class="MsoPlainText">>> <<a href="http://downdetector.com"><span style="color:windowtext;text-decoration:none">http://downdetector.com</span></a>>”, but since DownDetector reflects<o:p></o:p></p>
<p class="MsoPlainText">>> absolute # of user reports, I suspect that is only saying that<o:p></o:p></p>
<p class="MsoPlainText">>> major cities have more people in them.)<o:p></o:p></p>
<p class="MsoPlainText">>> <o:p></o:p></p>
<p class="MsoPlainText">>> -Rich<o:p></o:p></p>
<p class="MsoPlainText">>> <o:p></o:p></p>
<p class="MsoPlainText">>> *Rich Lafferty* <o:p></o:p></p>
<p class="MsoPlainText">>> <a href="mailto:rich@lafferty.ca"><span style="color:windowtext;text-decoration:none">rich@lafferty.ca</span></a> <<a href="mailto:rich@lafferty.ca"><span style="color:windowtext;text-decoration:none">mailto:rich@lafferty.ca</span></a>>
/ 647-377-1165<o:p></o:p></p>
<p class="MsoPlainText">>> Toronto, Canada <o:p></o:p></p>
<p class="MsoPlainText">>> <a href="http://www.lafferty.ca"><span style="color:windowtext;text-decoration:none">http://www.lafferty.ca</span></a> <<a href="http://www.lafferty.ca"><span style="color:windowtext;text-decoration:none">http://www.lafferty.ca</span></a>><o:p></o:p></p>
<p class="MsoPlainText">>> <o:p></o:p></p>
<p class="MsoPlainText">>> <<a href="https://twitter.com/mendel"><span style="color:windowtext;text-decoration:none">https://twitter.com/mendel</span></a>>
<o:p></o:p></p>
<p class="MsoPlainText">>> <<a href="https://twitter.com/mendel"><span style="color:windowtext;text-decoration:none">https://twitter.com/mendel</span></a>> <<a href="https://facebook.com/richlafferty"><span style="color:windowtext;text-decoration:none">https://facebook.com/richlafferty</span></a>>
<o:p></o:p></p>
<p class="MsoPlainText">>> <<a href="https://facebook.com/richlafferty"><span style="color:windowtext;text-decoration:none">https://facebook.com/richlafferty</span></a>> <<a href="https://linkedin.com/in/richlafferty"><span style="color:windowtext;text-decoration:none">https://linkedin.com/in/richlafferty</span></a>>
<o:p></o:p></p>
<p class="MsoPlainText">>> <<a href="https://linkedin.com/in/richlafferty"><span style="color:windowtext;text-decoration:none">https://linkedin.com/in/richlafferty</span></a>> <<a href="https://instagram.com/wlonkly"><span style="color:windowtext;text-decoration:none">https://instagram.com/wlonkly</span></a>>
<o:p></o:p></p>
<p class="MsoPlainText">>> <<a href="https://instagram.com/wlonkly"><span style="color:windowtext;text-decoration:none">https://instagram.com/wlonkly</span></a>> <<a href="https://www.flickr.com/photos/mendel"><span style="color:windowtext;text-decoration:none">https://www.flickr.com/photos/mendel</span></a>>
<o:p></o:p></p>
<p class="MsoPlainText">>> <<a href="https://www.flickr.com/photos/mendel"><span style="color:windowtext;text-decoration:none">https://www.flickr.com/photos/mendel</span></a>> <<a href="https://github.com/wlonkly"><span style="color:windowtext;text-decoration:none">https://github.com/wlonkly</span></a>>
<o:p></o:p></p>
<p class="MsoPlainText">>> <<a href="https://github.com/wlonkly"><span style="color:windowtext;text-decoration:none">https://github.com/wlonkly</span></a>> <<a href="https://mendel.tumblr.com"><span style="color:windowtext;text-decoration:none">https://mendel.tumblr.com</span></a>>
<o:p></o:p></p>
<p class="MsoPlainText">>> <<a href="https://mendel.tumblr.com"><span style="color:windowtext;text-decoration:none">https://mendel.tumblr.com</span></a>><o:p></o:p></p>
<p class="MsoPlainText">>> On Apr 19, 2021, 1:55 PM -0400, Rich Lafferty , wrote:<o:p></o:p></p>
<p class="MsoPlainText">>>> Rogers Wireless (one of Canada’s big three-or-so phone providers)<o:p></o:p></p>
<p class="MsoPlainText">>>> is experiencing a Canada-wide outage, starting around 08:00<o:p></o:p></p>
<p class="MsoPlainText">>>> Eastern time (-0400) and still ongoing as of now (13:52).<o:p></o:p></p>
<p class="MsoPlainText">>>> Affecting calls, text and wireless data, and specifically 911<o:p></o:p></p>
<p class="MsoPlainText">>>> callbacks. Home/business wired internet is unaffected.<o:p></o:p></p>
<p class="MsoPlainText">>>> <o:p></o:p></p>
<p class="MsoPlainText">>>> Timing is particularly bad as a couple of provinces have opened<o:p></o:p></p>
<p class="MsoPlainText">>>> COVID vaccinations up to new age groups as of this week and<o:p></o:p></p>
<p class="MsoPlainText">>>> pharmacies are relying on text and calls to notify availability.<o:p></o:p></p>
<p class="MsoPlainText">>>> <o:p></o:p></p>
<p class="MsoPlainText">>>> Coverage:<o:p></o:p></p>
<p class="MsoPlainText">>>> <o:p></o:p></p>
<p class="MsoPlainText">>>> <a href="https://www.thestar.com/news/gta/2021/04/19/rogers-customers-experience-canada-wide-network-outage-emergency-services-and-physicians-warn-of-disruptions.html">
<span style="color:windowtext;text-decoration:none">https://www.thestar.com/news/gta/2021/04/19/rogers-customers-experience-canada-wide-network-outage-emergency-services-and-physicians-warn-of-disruptions.html</span></a><o:p></o:p></p>
<p class="MsoPlainText">>>> <o:p></o:p></p>
<p class="MsoPlainText">>>> <https://www.thestar.com/news/gta/2021/04/19/rogers-customers-experi<o:p></o:p></p>
<p class="MsoPlainText">>>> ence-canada-wide-network-outage-emergency-services-and-physicians-wa<o:p></o:p></p>
<p class="MsoPlainText">>>> rn-of-disruptions.html><o:p></o:p></p>
<p class="MsoPlainText">>>> <o:p></o:p></p>
<p class="MsoPlainText">>>> <o:p></o:p></p>
<p class="MsoPlainText">>>> -Rich<o:p></o:p></p>
<p class="MsoPlainText">>>> <o:p></o:p></p>
<p class="MsoPlainText">>>> *Rich Lafferty* <o:p></o:p></p>
<p class="MsoPlainText">>>> <a href="mailto:rich@lafferty.ca"><span style="color:windowtext;text-decoration:none">rich@lafferty.ca</span></a> <<a href="mailto:rich@lafferty.ca"><span style="color:windowtext;text-decoration:none">mailto:rich@lafferty.ca</span></a>>
/ 647-377-1165<o:p></o:p></p>
<p class="MsoPlainText">>>> Toronto, Canada <o:p></o:p></p>
<p class="MsoPlainText">>>> <a href="http://www.lafferty.ca"><span style="color:windowtext;text-decoration:none">http://www.lafferty.ca</span></a> <<a href="http://www.lafferty.ca"><span style="color:windowtext;text-decoration:none">http://www.lafferty.ca</span></a>><o:p></o:p></p>
<p class="MsoPlainText">>>> <o:p></o:p></p>
<p class="MsoPlainText">>>> <<a href="https://twitter.com/mendel"><span style="color:windowtext;text-decoration:none">https://twitter.com/mendel</span></a>>
<o:p></o:p></p>
<p class="MsoPlainText">>>> <<a href="https://twitter.com/mendel"><span style="color:windowtext;text-decoration:none">https://twitter.com/mendel</span></a>> <<a href="https://facebook.com/richlafferty"><span style="color:windowtext;text-decoration:none">https://facebook.com/richlafferty</span></a>>
<o:p></o:p></p>
<p class="MsoPlainText">>>> <<a href="https://facebook.com/richlafferty"><span style="color:windowtext;text-decoration:none">https://facebook.com/richlafferty</span></a>> <<a href="https://linkedin.com/in/richlafferty"><span style="color:windowtext;text-decoration:none">https://linkedin.com/in/richlafferty</span></a>>
<o:p></o:p></p>
<p class="MsoPlainText">>>> <<a href="https://linkedin.com/in/richlafferty"><span style="color:windowtext;text-decoration:none">https://linkedin.com/in/richlafferty</span></a>> <<a href="https://instagram.com/wlonkly"><span style="color:windowtext;text-decoration:none">https://instagram.com/wlonkly</span></a>>
<o:p></o:p></p>
<p class="MsoPlainText">>>> <<a href="https://instagram.com/wlonkly"><span style="color:windowtext;text-decoration:none">https://instagram.com/wlonkly</span></a>> <<a href="https://www.flickr.com/photos/mendel"><span style="color:windowtext;text-decoration:none">https://www.flickr.com/photos/mendel</span></a>>
<o:p></o:p></p>
<p class="MsoPlainText">>>> <<a href="https://www.flickr.com/photos/mendel"><span style="color:windowtext;text-decoration:none">https://www.flickr.com/photos/mendel</span></a>> <<a href="https://github.com/wlonkly"><span style="color:windowtext;text-decoration:none">https://github.com/wlonkly</span></a>>
<o:p></o:p></p>
<p class="MsoPlainText">>>> <<a href="https://github.com/wlonkly"><span style="color:windowtext;text-decoration:none">https://github.com/wlonkly</span></a>> <<a href="https://mendel.tumblr.com"><span style="color:windowtext;text-decoration:none">https://mendel.tumblr.com</span></a>>
<o:p></o:p></p>
<p class="MsoPlainText">>>> <<a href="https://mendel.tumblr.com"><span style="color:windowtext;text-decoration:none">https://mendel.tumblr.com</span></a>><o:p></o:p></p>
<p class="MsoPlainText">>> _______________________________________________<o:p></o:p></p>
<p class="MsoPlainText">>> Outages mailing list<o:p></o:p></p>
<p class="MsoPlainText">>> <a href="mailto:Outages@outages.org"><span style="color:windowtext;text-decoration:none">Outages@outages.org</span></a> <<a href="mailto:Outages@outages.org"><span style="color:windowtext;text-decoration:none">mailto:Outages@outages.org</span></a>><o:p></o:p></p>
<p class="MsoPlainText">>> <a href="https://puck.nether.net/mailman/listinfo/outages">
<span style="color:windowtext;text-decoration:none">https://puck.nether.net/mailman/listinfo/outages</span></a><o:p></o:p></p>
<p class="MsoPlainText">>> <<a href="https://puck.nether.net/mailman/listinfo/outages"><span style="color:windowtext;text-decoration:none">https://puck.nether.net/mailman/listinfo/outages</span></a>><o:p></o:p></p>
<p class="MsoPlainText">>> <o:p></o:p></p>
<p class="MsoPlainText">>> <o:p></o:p></p>
<p class="MsoPlainText">>> _______________________________________________<o:p></o:p></p>
<p class="MsoPlainText">>> Outages mailing list<o:p></o:p></p>
<p class="MsoPlainText">>> <a href="mailto:Outages@outages.org"><span style="color:windowtext;text-decoration:none">Outages@outages.org</span></a><o:p></o:p></p>
<p class="MsoPlainText">>> <a href="https://puck.nether.net/mailman/listinfo/outages">
<span style="color:windowtext;text-decoration:none">https://puck.nether.net/mailman/listinfo/outages</span></a><o:p></o:p></p>
<p class="MsoPlainText">> _______________________________________________<o:p></o:p></p>
<p class="MsoPlainText">> Outages mailing list<o:p></o:p></p>
<p class="MsoPlainText">> <a href="mailto:Outages@outages.org"><span style="color:windowtext;text-decoration:none">Outages@outages.org</span></a><o:p></o:p></p>
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<span style="color:windowtext;text-decoration:none">https://puck.nether.net/mailman/listinfo/outages</span></a><o:p></o:p></p>
<p class="MsoPlainText"><o:p> </o:p></p>
<p class="MsoPlainText">_______________________________________________<o:p></o:p></p>
<p class="MsoPlainText">Outages-discussion mailing list<o:p></o:p></p>
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