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I’m happy to intermediate. What is the application for which you want to schedule testing 911?
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<div> Most jurisdictions will also want a business name and website address, in addition to a decision-maker in your organization that can accept responsibility. This just means that you will only test during pre-scheduled sessions, and that you will announce
your test information at the start of the call. Sometimes they have test scripts that that you have to read to them, such as “This is Joe Bloe, installer with Tommy Telephony, currently at the premises of Bob’s Bakery at 127 Main St., making a scheduled 911
test call under ID 70563”. Others just want to make sure that you call at the scheduled time and give your name. It all depends on how much they want to log for their compliance records.
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<div dir="ltr"> -mel</div>
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<blockquote type="cite">On Jun 18, 2024, at 11:55 PM, Michael B. Williams <michael.williams@glexia.com> wrote:<br>
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<div dir="auto">Excellent. If I have any issues are you okay if I pass them your information?</div>
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<div dir="auto">Appreciate all the help. This might serve well to send to the main list so people know what to do instead of just calling 911.<br clear="all">
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<div dir="ltr" class="gmail_signature" data-smartmail="gmail_signature">Sent from Gmail Mobile</div>
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<div dir="ltr" class="gmail_attr">On Wed, Jun 19, 2024 at 16:44 Mel Beckman <<a href="mailto:mel@beckman.org">mel@beckman.org</a>> wrote:<br>
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<div dir="ltr">No, they are the actual PSAPs. Any law enforcement dispatch center, which is to say any agency that is routed 911 calls by the local exchange carrier (LEC), can schedule a 911 test for you. But you’ll have to supply your name and other identifying
information and the reason for your test, as these are all logged. “I just want to see” isn’t a reason that they will accept. “I am a telephone installer, checking on VoIP processing for 911“ is a reason they will accept.</div>
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<div dir="ltr">Different agencies have different areas of responsibility. Every LEO entity with its own dispatch center is a PSAP for its jurisdiction. City police departments cover within city limits, sheriffs cover outside of city limits, and the highway
patrol covers highways, and typically also fields 911 cellular calls.
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<div dir="ltr"> -mel</div>
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<blockquote type="cite">On Jun 18, 2024, at 10:17 PM, Michael B. Williams <<a href="mailto:michael.williams@glexia.com" target="_blank">michael.williams@glexia.com</a>> wrote:<br>
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<div dir="auto">But these are not the 911 PSAP… many run are county or regionals. How do we get the actual PSAP number? My understanding is they’re private?<br clear="all">
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<div dir="ltr" class="gmail_signature" data-smartmail="gmail_signature">Sent from Gmail Mobile</div>
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<div dir="ltr" class="gmail_attr">On Wed, Jun 19, 2024 at 14:51 Mel Beckman <<a href="mailto:mel@beckman.org" target="_blank">mel@beckman.org</a>> wrote:<br>
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Michael,</div>
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The email address says <<a href="mailto:outages-discussion@outages.org" target="_blank">outages-discussion@outages.org</a>>, which is the discussions list. A few replies have drifted back to
<a href="mailto:Outage@outages.org" target="_blank">Outage@outages.org</a>, but that always happens. </div>
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To answer your questions:</div>
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Springfield Police 24/7 non-emergency: 413-787-6302</div>
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Hadley Police 24/7 non-emergency (413) 584-0883</div>
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Merrimac Police main line Phone: (978) 346-8321 extension 0 for the non-emergency dispatcher</div>
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Amherst Public Safety Communication Center at <span style="font-weight:500">413-259-3000</span></div>
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The google search "emergency communications center non-emergency number" <city> <state> took me right to the page every time. Sometimes I had to do a page search for either "non-emergency" or "24/7", but the numbers were easily found in a few seconds.</div>
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I think some of the confusion might be some people thinking PSAP is the actual identifier of some agency. But it's just any place that takes 911 calls. A Public Safety Answering Point) is any entity responsible for receiving 911 calls and dispatching them to
first responders. PSAP is an organizing principle, not an agency. But it's a national standard. I design and build police dispatch centers, so I work with PSAP operations every day.</div>
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-mel</div>
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<div id="m_-7040824733168296777m_-3457923582809472026divRplyFwdMsg" dir="ltr"><font face="Calibri, sans-serif" style="font-size:11pt" color="#000000"><b>From:</b> Michael B. Williams <<a href="mailto:Michael.Williams@glexia.com" target="_blank">Michael.Williams@glexia.com</a>><br>
<b>Sent:</b> Tuesday, June 18, 2024 9:47 PM<br>
<b>To:</b> Richard Laager <<a href="mailto:rlaager@wiktel.com" target="_blank">rlaager@wiktel.com</a>><br>
<b>Cc:</b> Mel Beckman <<a href="mailto:mel@beckman.org" target="_blank">mel@beckman.org</a>>; Outages Discussion <<a href="mailto:outages-discussion@outages.org" target="_blank">outages-discussion@outages.org</a>></font></div>
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<b>Subject:</b> Re: [outages] 911 outage - MA statewide</font>
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<div dir="auto">To me it’s appearing on outages discussion?<br clear="all">
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<div dir="ltr" data-smartmail="gmail_signature">Sent from Gmail Mobile</div>
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<div dir="ltr">On Wed, Jun 19, 2024 at 14:44 Richard Laager via Outages <<a href="mailto:outages-discussion@outages.org" target="_blank">outages-discussion@outages.org</a>> wrote:<br>
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<div>This is on outages@, not outages-discussion@.<br>
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<div>On 2024-06-18 22:07, Mel Beckman via Outages wrote:<br>
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Don, </div>
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It IS on the Outages-discussion list, as indicated in the subject line.</div>
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-mel</div>
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<font face="Calibri, sans-serif" color="#000000" style="font-size:11pt"><b>From:</b> Don Gould
<a href="mailto:don@bowenvale.co.nz" target="_blank"><don@bowenvale.co.nz></a><br>
<b>Sent:</b> Tuesday, June 18, 2024 7:53 PM<br>
<b>To:</b> richey goldberg <a href="mailto:richey.goldberg@gmail.com" target="_blank">
<richey.goldberg@gmail.com></a>; Mel Beckman <a href="mailto:mel@beckman.org" target="_blank">
<mel@beckman.org></a>; Michael B. Williams <a href="mailto:michael.williams@glexia.com" target="_blank">
<michael.williams@glexia.com></a><br>
<b>Cc:</b> <a href="mailto:outages@outages.org" target="_blank">outages@outages.org</a>
<a href="mailto:outages@outages.org" target="_blank"><outages@outages.org></a><br>
<b>Subject:</b> Re: [outages] 911 outage - MA statewide</font>
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<div dir="auto">It's really looks like a post that could be on the discussion list at this point.</div>
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<div dir="auto">I don't know about others on this list but I'm getting sick of the many notifications I'm getting and in considering just unsubscribing</div>
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<div dir="auto">D</div>
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<a href="https://www.google.com/maps/search/5+Cargill+Place+%0D%0A+Richmond+8013+%0D%0A+Christchurch,+New+Zealand?entry=gmail&source=g" target="_blank"></a>
<div id="m_-7040824733168296777m_-3457923582809472026x_m_-7510300867722042852x_composer_signature" dir="auto">
-- <br dir="auto">
<a href="https://www.google.com/maps/search/5+Cargill+Place+%0D%0A+Richmond+8013+%0D%0A+Christchurch,+New+Zealand?entry=gmail&source=g"></a><a href="https://www.google.com/maps/search/5+Cargill+Place+%0D%0A+Richmond+8013+%0D%0A+Christchurch,+New+Zealand?entry=gmail&source=g" target="_blank"></a>Don
Gould<br dir="auto">
<a href="https://www.google.com/maps/search/5+Cargill+Place+%0D%0A+Richmond+8013+%0D%0A+Christchurch,+New+Zealand?entry=gmail&source=g"></a><a href="https://www.google.com/maps/search/5+Cargill+Place+%0D%0A++++++++++Richmond+8013+%0D%0A++++++++++Christchurch,+New+Zealand?entry=gmail&source=g" target="_blank">5
Cargill Place</a><br dir="auto">
<a href="https://www.google.com/maps/search/5+Cargill+Place+%0D%0A++++++++++Richmond+8013+%0D%0A++++++++++Christchurch,+New+Zealand?entry=gmail&source=g" target="_blank">Richmond 8013</a><br dir="auto">
<a href="https://www.google.com/maps/search/5+Cargill+Place+%0D%0A++++++++++Richmond+8013+%0D%0A++++++++++Christchurch,+New+Zealand?entry=gmail&source=g" target="_blank">Christchurch, New Zealand</a><br dir="auto">
Mobile/Telegram: + 64 21 114 0699<br dir="auto">
<a href="http://www.bowenvale.co.nz" target="_blank">www.bowenvale.co.nz</a></div>
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<div>-------- Original message --------</div>
<div>From: richey goldberg via Outages <a href="mailto:outages@outages.org" target="_blank">
<outages@outages.org></a> </div>
<div>Date: 19/06/24 2:51 pm (GMT+12:00) </div>
<div>To: Mel Beckman <a href="mailto:mel@beckman.org" target="_blank"><mel@beckman.org></a>, "Michael B. Williams"
<a href="mailto:michael.williams@glexia.com" target="_blank"><michael.williams@glexia.com></a>
</div>
<div>Cc: <a href="mailto:outages@outages.org" target="_blank">outages@outages.org</a>
</div>
<div>Subject: Re: [outages] 911 outage - MA statewide </div>
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<p><span style="font-size:11.0pt"> </span></p>
<p><span style="font-size:11.0pt">It completely depends on the PSAP. When I was doing HPBX installs on a new install I would call 911 and would lead with “This is a phone company engineer” Can you verify the address. They would verify what they had
and I would say thank you and hang up. If what the read to me was wrong I still just thanked them and hung up and would address the issue with our E911 provider.<br>
<br>
This is what we were told to do when we contacted the PSAP. They told us that if they could not accommodate they would just say something like “Not now” “Call back later” and hang up. If that happened we were to wait until the next day and try again.</span></p>
<p><span style="font-size:11.0pt"> </span></p>
<p><span style="font-size:11.0pt">Other markets were different. This was more than 10 years ago so their rules on this may have changed.</span></p>
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<p><span style="font-size:11.0pt">-richey</span></p>
<p><span style="font-size:11.0pt"> </span></p>
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<p style="margin-bottom:12.0pt"><b><span style="font-size:12.0pt;color:black">From:
</span></b><span style="font-size:12.0pt;color:black">Outages <a href="mailto:outages-bounces@outages.org" target="_blank">
<outages-bounces@outages.org></a> on behalf of Mel Beckman via Outages <a href="mailto:outages@outages.org" target="_blank">
<outages@outages.org></a><br>
<b>Date: </b>Tuesday, June 18, 2024 at 8:49 PM<br>
<b>To: </b>Michael B. Williams <a href="mailto:michael.williams@glexia.com" target="_blank">
<michael.williams@glexia.com></a><br>
<b>Cc: </b><a href="mailto:outages@outages.org" target="_blank">outages@outages.org</a>
<a href="mailto:outages@outages.org" target="_blank"><outages@outages.org></a><br>
<b>Subject: </b>Re: [outages] 911 outage - MA statewide</span></p>
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<p><span style="font-size:12.0pt">I’m posting this to the announce side because it appears readers of this list need to know this important info.
</span></p>
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<p><span style="font-size:12.0pt"> </span></p>
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<p><span style="font-size:12.0pt">You can’t legally “test call” 911 cold. You have to first schedule the test with your local Public Safety Answering Point (PSAP) using their non-emergency number. You can find the PSAP's non-emergency number in your local phone
book or on their website. Some PSAPs may have specific times or dates when they perform test calls, so you must check their website for more information handling BEFORE calling the dispatch center. And you must have an industry need (e.g., phone system installer,
first responder, etc) to even schedule a test call. If anyone could make a test call, everyone would be tying up the lines doing that.
</span></p>
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<p><span style="font-size:12.0pt"> </span></p>
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<p><span style="font-size:12.0pt">All widely available, public information. You clearly didn’t do any research, such as googling “911 test call”.</span></p>
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<p><span style="font-size:12.0pt"> </span></p>
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<p><span style="font-size:12.0pt">Which is why you’re being charged.</span></p>
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<p><span style="font-size:12.0pt"> </span></p>
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<p><span style="font-size:12.0pt">Continue this discussion on the discuss list.</span></p>
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<p><span style="font-size:12.0pt"> </span></p>
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<p><span style="font-size:12.0pt"> -mel</span></p>
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<p><span style="font-size:12.0pt"><br>
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<p style="margin-bottom:12.0pt"><span style="font-size:12.0pt">On Jun 18, 2024, at 4:09</span><span style="font-size:12.0pt;font-family:"Arial",sans-serif"> </span><span style="font-size:12.0pt">PM, Michael B. Williams via Outages
<a href="mailto:outages@outages.org" target="_blank"><outages@outages.org></a> wrote:</span></p>
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<p><span style="font-size:12.0pt;font-family:"Verdana",sans-serif">I test-called 911 from about five different phones, and all went through. Now I am facing charges for misuse
<span>of 911</span> system? Seems to be fixed or officially bogus?</span></p>
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<p><span style="font-size:12.0pt"><br>
<span style="border:solid windowtext 1.0pt;padding:0in"><img alt="Image removed by sender." id="m_-7040824733168296777m_-3457923582809472026x_m_-7510300867722042852x__x0000_i1025" width="32" height="32" style="width:.3333in;height:.3333in" data-unique-identifier=""></span></span></p>
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<p><span style="font-size:12.0pt">On Wed, Jun 19, 2024 at 5:24</span><span style="font-size:12.0pt;font-family:"Arial",sans-serif"> </span><span style="font-size:12.0pt">AM Jay R. Ashworth via Outages
<a href="mailto:outages@outages.org" target="_blank"><outages@outages.org></a> wrote:</span></p>
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<p><span style="font-size:12.0pt">I have a report this 3pm Tue, hour from the authenticated FB page of the Boston PD,<br>
that 9-1-1 service is out statewide in Mass; they're handling it as a Code 2 AHOD;
<br>
flag down a cruiser if you need help.<br>
<br>
"""<br>
9-11 is currently down statewide.<br>
<br>
If you are experiencing an emergency please pull a Fire Box.<br>
<br>
If you need assistance, please reach out to your local Boston Police District station.<br>
<br>
Boston Police will be patrolling with their blue lights activated for high visibility.<br>
Please approach an officer if you need assistance:<br>
<br>
Downtown A-1: (617) 343-4240<br>
Charlestown A-15: (617) 343-4888<br>
East Boston A-7: (617) 343-4220<br>
Roxbury B-2: (617) 343-4270<br>
Mattapan B-3: (617) 343-4700<br>
South Boston C-6: (617) 343-4730<br>
Dorchester C-11: (617) 343-4330<br>
South End D-4: (617) 343-4250<br>
Allston/Brighton D-14: (617) 343-4260<br>
Roslindale/ West Roxbury E-5: (617) 343-4560<br>
Jamaica Plain E-13: (617) 343-5630<br>
Hyde Park E-18: (617) 343-5600<br>
"""<br>
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And yes, a fairly wide swath of Mass still has handle-pull fireboxes.<br>
<br>
We knew those would come in handy some day.<br>
<br>
>> Everything except "Officials say it's fixed now" to -discuss, please.<br>
<br>
And yes, "9-11" is a copy/pasta quote from the posting. Oops.<br>
<br>
Cheers,<br>
-- jra<br>
-- <br>
Jay R. Ashworth Baylink <a href="mailto:jra@baylink.com" target="_blank">jra@baylink.com</a><br>
Designer The Things I Think RFC 2100<br>
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<pre>_______________________________________________
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Richard</pre>
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