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<p class="MsoNormal"><span style="font-size:11.0pt">As with all things (government or not); double check. The spreadsheet direct off FCC’s site incorrectly labels PSAP names for Knoxville & Chattanooga<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt"><o:p> </o:p></span></p>
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<p class="MsoNormal" align="center" style="text-align:center"><span style="font-size:11.0pt;font-family:"Calibri Light",sans-serif;color:black">8695<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri Light",sans-serif;color:black">Chattanooga Regional Dispatch Center<o:p></o:p></span></p>
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<p class="MsoNormal" align="center" style="text-align:center"><span style="font-size:11.0pt;font-family:"Calibri Light",sans-serif;color:black">TN<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri Light",sans-serif;color:black">Knox<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri Light",sans-serif;color:black">Knoxville<o:p></o:p></span></p>
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<p class="MsoNormal" align="center" style="text-align:center"><span style="font-size:11.0pt;font-family:"Calibri Light",sans-serif;color:black">S<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri Light",sans-serif;color:black">Secondary PSAP associated with a Primary PSAP. Use the Primary PSAP in future filings.<o:p></o:p></span></p>
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<p class="MsoNormal" align="right" style="text-align:right"><span style="font-size:11.0pt;font-family:"Calibri Light",sans-serif;color:black">8/31/21<o:p></o:p></span></p>
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<p class="MsoNormal" align="center" style="text-align:center"><span style="font-size:11.0pt;font-family:"Calibri Light",sans-serif;color:black">8694<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri Light",sans-serif;color:black">Knoxville Regional Dispatch Center<o:p></o:p></span></p>
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<p class="MsoNormal" align="center" style="text-align:center"><span style="font-size:11.0pt;font-family:"Calibri Light",sans-serif;color:black">TN<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri Light",sans-serif;color:black">Hamilton<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri Light",sans-serif;color:black">Chattanooga<o:p></o:p></span></p>
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<p class="MsoNormal" align="center" style="text-align:center"><span style="font-size:11.0pt;font-family:"Calibri Light",sans-serif;color:black">S<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri Light",sans-serif;color:black">Secondary PSAP associated with a Primary PSAP. Use the Primary PSAP in future filings.<o:p></o:p></span></p>
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<p class="MsoNormal" align="right" style="text-align:right"><span style="font-size:11.0pt;font-family:"Calibri Light",sans-serif;color:black">8/31/21<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:8.0pt;font-family:"Verdana",sans-serif;color:darkgray">This transmission is for the sole use of the intended recipient(s), is confidential, may be privileged and proprietary, and otherwise protected from disclosure
under applicable law. If you are not the intended recipient, you are hereby notified that you are not authorized to use this transmission or any information contained herein in any way. Please inform the sender immediately if you have received this transmission
in error and permanently delete and destroy the original and any copies of this transmission and the information contained herein.</span>
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<p class="MsoNormal" style="margin-bottom:12.0pt"><b><span style="color:black">From:
</span></b><span style="color:black">Outages-discussion <outages-discussion-bounces@outages.org> on behalf of Martin A Flynn via Outages-discussion <outages-discussion@outages.org><br>
<b>Date: </b>Wednesday, June 19, 2024 at 7:29</span><span style="font-family:"Arial",sans-serif;color:black"> </span><span style="color:black">AM<br>
<b>To: </b>outages-discussion@outages.org <outages-discussion@outages.org><br>
<b>Subject: </b>Re: [Outages-discussion] [outages] 911 outage - MA statewide<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="display:none"><o:p> </o:p></span></p>
<p>Handy list to have: <a href="https://www.fcc.gov/general/9-1-1-master-psap-registry">
https://www.fcc.gov/general/9-1-1-master-psap-registry</a>.. One quick call to the local public safety team will provide the correct person to coordinate tests with<o:p></o:p></p>
<p><a href="https://www.fcc.gov/sites/default/files/masterpsapregistryv2.278.xlsx">https://www.fcc.gov/sites/default/files/masterpsapregistryv2.278.xlsx</a>
<o:p></o:p></p>
<p>Martin<o:p></o:p></p>
<p><o:p> </o:p></p>
<p><o:p> </o:p></p>
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<p class="MsoNormal">On 6/19/2024 2:44 AM, Mel Beckman via Outages-discussion wrote:<o:p></o:p></p>
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<p class="MsoNormal"><span style="font-family:"Calibri",sans-serif"></span>No, they are the actual PSAPs. Any law enforcement dispatch center, which is to say any agency that is routed 911 calls by the local exchange carrier (LEC), can schedule a 911 test
for you. But you’ll have to supply your name and other identifying information and the reason for your test, as these are all logged. “I just want to see” isn’t a reason that they will accept. “I am a telephone installer, checking on VoIP processing for 911“
is a reason they will accept.<o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal">Different agencies have different areas of responsibility. Every LEO entity with its own dispatch center is a PSAP for its jurisdiction. City police departments cover within city limits, sheriffs cover outside of city limits, and the highway
patrol covers highways, and typically also fields 911 cellular calls. <o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal"> -mel<o:p></o:p></p>
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<p class="MsoNormal"><br>
<br>
<o:p></o:p></p>
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<p class="MsoNormal" style="margin-bottom:12.0pt">On Jun 18, 2024, at 10:17<span style="font-family:"Arial",sans-serif"> </span>PM, Michael B. Williams
<a href="mailto:michael.williams@glexia.com"><michael.williams@glexia.com></a> wrote:<o:p></o:p></p>
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<p class="MsoNormal"><span style="font-family:"Calibri",sans-serif"></span> <o:p>
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<p class="MsoNormal">But these are not the 911 PSAP… many run are county or regionals. How do we get the actual PSAP number? My understanding is they’re private?<br clear="all">
<br clear="all">
<o:p></o:p></p>
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<p class="MsoNormal">Sent from Gmail Mobile<o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal">On Wed, Jun 19, 2024 at 14:51 Mel Beckman <<a href="mailto:mel@beckman.org">mel@beckman.org</a>> wrote:<o:p></o:p></p>
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<p class="MsoNormal"><span style="color:black">Michael,<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:black"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:black">The email address says <<a href="mailto:outages-discussion@outages.org" target="_blank">outages-discussion@outages.org</a>>, which is the discussions list. A few replies have drifted back to
<a href="mailto:Outage@outages.org" target="_blank">Outage@outages.org</a>, but that always happens. <o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:black"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:black">To answer your questions:<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:black"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:black">Springfield Police 24/7 non-emergency: 413-787-6302<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:black">Hadley Police 24/7 non-emergency (413) 584-0883<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:black">Merrimac Police main line Phone: (978) 346-8321 extension 0 for the non-emergency dispatcher<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:black">Amherst Public Safety Communication Center at 413-259-3000<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:black"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:black">The google search "emergency communications center non-emergency number" <city> <state> took me right to the page every time. Sometimes I had to do a page search for either "non-emergency" or "24/7", but the numbers
were easily found in a few seconds.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:black"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:black">I think some of the confusion might be some people thinking PSAP is the actual identifier of some agency. But it's just any place that takes 911 calls. A Public Safety Answering Point) is any entity responsible
for receiving 911 calls and dispatching them to first responders. PSAP is an organizing principle, not an agency. But it's a national standard. I design and build police dispatch centers, so I work with PSAP operations every day.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:black"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:black"> -mel<o:p></o:p></span></p>
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<p class="MsoNormal"><b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:black">From:</span></b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:black"> Michael B. Williams <<a href="mailto:Michael.Williams@glexia.com" target="_blank">Michael.Williams@glexia.com</a>><br>
<b>Sent:</b> Tuesday, June 18, 2024 9:47 PM<br>
<b>To:</b> Richard Laager <<a href="mailto:rlaager@wiktel.com" target="_blank">rlaager@wiktel.com</a>><br>
<b>Cc:</b> Mel Beckman <<a href="mailto:mel@beckman.org" target="_blank">mel@beckman.org</a>>; Outages Discussion <<a href="mailto:outages-discussion@outages.org" target="_blank">outages-discussion@outages.org</a>></span><o:p></o:p></p>
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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:black"><br>
<b>Subject:</b> Re: [outages] 911 outage - MA statewide</span> <o:p></o:p></p>
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<p class="MsoNormal"> <o:p></o:p></p>
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<p class="MsoNormal">To me it’s appearing on outages discussion?<br clear="all">
<br clear="all">
<o:p></o:p></p>
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<p class="MsoNormal">Sent from Gmail Mobile<o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal">On Wed, Jun 19, 2024 at 14:44 Richard Laager via Outages <<a href="mailto:outages-discussion@outages.org" target="_blank">outages-discussion@outages.org</a>> wrote:<o:p></o:p></p>
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<p class="MsoNormal">This is on outages@, not outages-discussion@.<o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal">On 2024-06-18 22:07, Mel Beckman via Outages wrote:<o:p></o:p></p>
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<p class="MsoNormal"><span style="color:black">Don, <o:p></o:p></span></p>
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<p class="MsoNormal"><span style="color:black">It IS on the Outages-discussion list, as indicated in the subject line.<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="color:black"><o:p> </o:p></span></p>
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<p class="MsoNormal"><span style="color:black"> -mel<o:p></o:p></span></p>
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<p class="MsoNormal"><b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:black">From:</span></b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:black"> Don Gould
<a href="mailto:don@bowenvale.co.nz" target="_blank"><don@bowenvale.co.nz></a><br>
<b>Sent:</b> Tuesday, June 18, 2024 7:53 PM<br>
<b>To:</b> richey goldberg <a href="mailto:richey.goldberg@gmail.com" target="_blank">
<richey.goldberg@gmail.com></a>; Mel Beckman <a href="mailto:mel@beckman.org" target="_blank">
<mel@beckman.org></a>; Michael B. Williams <a href="mailto:michael.williams@glexia.com" target="_blank">
<michael.williams@glexia.com></a><br>
<b>Cc:</b> <a href="mailto:outages@outages.org" target="_blank">outages@outages.org</a>
<a href="mailto:outages@outages.org" target="_blank"><outages@outages.org></a><br>
<b>Subject:</b> Re: [outages] 911 outage - MA statewide</span> <o:p></o:p></p>
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<p class="MsoNormal">It's really looks like a post that could be on the discussion list at this point.<o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal">I don't know about others on this list but I'm getting sick of the many notifications I'm getting and in considering just unsubscribing<o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal">D<o:p></o:p></p>
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<p class="MsoNormal">-- <br>
Don Gould<br>
<a href="https://www.google.com/maps/search/5+Cargill+Place+%0D%0A++++++++++Richmond+8013+%0D%0A++++++++++Christchurch,+New+Zealand?entry=gmail&source=g" target="_blank">5 Cargill Place</a><br>
<a href="https://www.google.com/maps/search/5+Cargill+Place+%0D%0A++++++++++Richmond+8013+%0D%0A++++++++++Christchurch,+New+Zealand?entry=gmail&source=g" target="_blank">Richmond 8013</a><br>
<a href="https://www.google.com/maps/search/5+Cargill+Place+%0D%0A++++++++++Richmond+8013+%0D%0A++++++++++Christchurch,+New+Zealand?entry=gmail&source=g" target="_blank">Christchurch, New Zealand</a><br>
Mobile/Telegram: + 64 21 114 0699<br>
<a href="http://www.bowenvale.co.nz" target="_blank">www.bowenvale.co.nz</a><o:p></o:p></p>
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<p class="MsoNormal"><span style="color:black">-------- Original message --------<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="color:black">From: richey goldberg via Outages <a href="mailto:outages@outages.org" target="_blank">
<outages@outages.org></a> <o:p></o:p></span></p>
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<p class="MsoNormal"><span style="color:black">Date: 19/06/24 2:51</span><span style="font-family:"Arial",sans-serif;color:black"> </span><span style="color:black">pm (GMT+12:00)
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<p class="MsoNormal"><span style="color:black">To: Mel Beckman <a href="mailto:mel@beckman.org" target="_blank">
<mel@beckman.org></a>, "Michael B. Williams" <a href="mailto:michael.williams@glexia.com" target="_blank">
<michael.williams@glexia.com></a> <o:p></o:p></span></p>
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<p class="MsoNormal"><span style="color:black">Cc: <a href="mailto:outages@outages.org" target="_blank">
outages@outages.org</a> <o:p></o:p></span></p>
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<p class="MsoNormal"><span style="color:black">Subject: Re: [outages] 911 outage - MA statewide
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<p><span style="font-size:11.0pt"> </span><o:p></o:p></p>
<p><span style="font-size:11.0pt">It completely depends on the PSAP. When I was doing HPBX installs on a new install I would call 911 and would lead with “This is a phone company engineer” Can you verify the address. They would verify what they had
and I would say thank you and hang up. If what the read to me was wrong I still just thanked them and hung up and would address the issue with our E911 provider.<br>
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This is what we were told to do when we contacted the PSAP. They told us that if they could not accommodate they would just say something like “Not now” “Call back later” and hang up. If that happened we were to wait until the next day and try again.</span><o:p></o:p></p>
<p><span style="font-size:11.0pt"> </span><o:p></o:p></p>
<p><span style="font-size:11.0pt">Other markets were different. This was more than 10 years ago so their rules on this may have changed.</span><o:p></o:p></p>
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</span><o:p></o:p></p>
<p><span style="font-size:11.0pt">-richey</span><o:p></o:p></p>
<p><span style="font-size:11.0pt"> </span><o:p></o:p></p>
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<p style="margin-bottom:12.0pt"><b><span style="color:black">From: </span></b><span style="color:black">Outages
<a href="mailto:outages-bounces@outages.org" target="_blank"><outages-bounces@outages.org></a> on behalf of Mel Beckman via Outages
<a href="mailto:outages@outages.org" target="_blank"><outages@outages.org></a><br>
<b>Date: </b>Tuesday, June 18, 2024 at 8:49 PM<br>
<b>To: </b>Michael B. Williams <a href="mailto:michael.williams@glexia.com" target="_blank">
<michael.williams@glexia.com></a><br>
<b>Cc: </b><a href="mailto:outages@outages.org" target="_blank">outages@outages.org</a>
<a href="mailto:outages@outages.org" target="_blank"><outages@outages.org></a><br>
<b>Subject: </b>Re: [outages] 911 outage - MA statewide</span><o:p></o:p></p>
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<p>I’m posting this to the announce side because it appears readers of this list need to know this important info.
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<p>You can’t legally “test call” 911 cold. You have to first schedule the test with your local Public Safety Answering Point (PSAP) using their non-emergency number. You can find the PSAP's non-emergency number in your local phone book or on their website.
Some PSAPs may have specific times or dates when they perform test calls, so you must check their website for more information handling BEFORE calling the dispatch center. And you must have an industry need (e.g., phone system installer, first responder, etc)
to even schedule a test call. If anyone could make a test call, everyone would be tying up the lines doing that.
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<p>All widely available, public information. You clearly didn’t do any research, such as googling “911 test call”.<o:p></o:p></p>
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<p>Which is why you’re being charged.<o:p></o:p></p>
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<p>Continue this discussion on the discuss list.<o:p></o:p></p>
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<p> -mel<o:p></o:p></p>
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<p style="margin-bottom:12.0pt">On Jun 18, 2024, at 4:09<span style="font-family:"Arial",sans-serif"> </span>PM, Michael B. Williams via Outages
<a href="mailto:outages@outages.org" target="_blank"><outages@outages.org></a> wrote:<o:p></o:p></p>
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<p><span style="font-family:"Verdana",sans-serif">I test-called 911 from about five different phones, and all went through. Now I am facing charges for misuse of 911 system? Seems to be fixed or officially bogus?</span><o:p></o:p></p>
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<span style="border:solid windowtext 1.0pt;padding:0in"><b>Error! Filename not specified.</b></span><o:p></o:p></p>
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<p>On Wed, Jun 19, 2024 at 5:24<span style="font-family:"Arial",sans-serif"> </span>AM Jay R. Ashworth via Outages
<a href="mailto:outages@outages.org" target="_blank"><outages@outages.org></a> wrote:<o:p></o:p></p>
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<p>I have a report this 3pm Tue, hour from the authenticated FB page of the Boston PD,<br>
that 9-1-1 service is out statewide in Mass; they're handling it as a Code 2 AHOD;
<br>
flag down a cruiser if you need help.<br>
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"""<br>
9-11 is currently down statewide.<br>
<br>
If you are experiencing an emergency please pull a Fire Box.<br>
<br>
If you need assistance, please reach out to your local Boston Police District station.<br>
<br>
Boston Police will be patrolling with their blue lights activated for high visibility.<br>
Please approach an officer if you need assistance:<br>
<br>
Downtown A-1: (617) 343-4240<br>
Charlestown A-15: (617) 343-4888<br>
East Boston A-7: (617) 343-4220<br>
Roxbury B-2: (617) 343-4270<br>
Mattapan B-3: (617) 343-4700<br>
South Boston C-6: (617) 343-4730<br>
Dorchester C-11: (617) 343-4330<br>
South End D-4: (617) 343-4250<br>
Allston/Brighton D-14: (617) 343-4260<br>
Roslindale/ West Roxbury E-5: (617) 343-4560<br>
Jamaica Plain E-13: (617) 343-5630<br>
Hyde Park E-18: (617) 343-5600<br>
"""<br>
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And yes, a fairly wide swath of Mass still has handle-pull fireboxes.<br>
<br>
We knew those would come in handy some day.<br>
<br>
>> Everything except "Officials say it's fixed now" to -discuss, please.<br>
<br>
And yes, "9-11" is a copy/pasta quote from the posting. Oops.<br>
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Cheers,<br>
-- jra<br>
-- <br>
Jay R. Ashworth Baylink <a href="mailto:jra@baylink.com" target="_blank">jra@baylink.com</a><br>
Designer The Things I Think RFC 2100<br>
Ashworth & Associates <a href="https://mailtrack.io/l/435e5cceee61d5f7ac924fad95f431f695f8c313?w=b3V0YWdlc0BvdXRhZ2VzLm9yZw&url=http%3A%2F%2Fwww.bcp38.info&u=10605575&signature=fd599c8b9bba0733" target="_blank">http://www.bcp38.info</a> 2000 Land Rover DII<br>
St Petersburg FL USA BCP38: Ask For It By Name! +1 727 647 1274<br>
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<pre>-- <o:p></o:p></pre>
<pre>Richard<o:p></o:p></pre>
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