[Outages] Salesforce.com Suffers Outage

[Paul Ferguson]

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Via eWeek.

[snip]

One of Salesforce.com's key North American CRM servers, NA5, was up and
down for most of the business day Feb. 11 following a software upgrade, a
Salesforce customer who asked to remain anonymous told eWEEK.

The unstable server caused some havoc in an unspecified number of
customers' accounts, the customer said.

The software upgrade was installed over the weekend, but at 8:22 a.m.
Pacific time, the company's internal server information Web page said, "NA5
Service Degradation: The technology operations team has been made aware of
intermittent service disruptions to NA5. Please check back for further
updates."

Salesforce.com, based in San Francisco, subsequently reported similar
"service degradations" at 9:26 a.m., 10:19 a.m., 11:23 p.m. and 12:20 p.m.
before announcing at 2:04 p.m. that "the Salesforce.com Technology team has
restored the service issue with NA5 at 22:11 UTC. We apologize for any
inconvenience this may have caused you."

The tech op team did not specify exactly what the root cause of the problem
was. That information may be posted by tomorrow, a Salesforce.com employee
told eWEEK. The employee did not want his name used because he is not
authorized to speak for the company.

A Salesforce.com spokesperson has not returned calls from eWEEK at this
time.

[snip]

More:
http://www.eweek.com/c/a/Enterprise-Apps/Salesforcecom-Suffers-Outage/

- - ferg

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--
"Fergie", a.k.a. Paul Ferguson
 Engineering Architecture for the Internet
 fergdawg(at)netzero.net
 ferg's tech blog: http://fergdawg.blogspot.com/