[outages] RFC: Formal Ticket Tracking System for outages.org

[Dale Amon]

On Thu, Jul 03, 2008 at 11:58:39AM -0400, Jay R. Ashworth wrote:
> Users who only want notices subscribe to -notify, users who like the
> chat subscribe to -discuss, people who have actual content to
> contribute about the outage (which we can all hash out what we mean
> by), can actually reply to the OTRS postings to -notify (which must
> not mung Reply-To), and those posts will go on the ticket and also to
> the two lists.
> 
> How's that sound, folks?

Sounds reasonable. I'd send the -discuss messages to an mbox
to read 'whenever' and could leave the -notify ones in my high
priority inbox. Looks like a win to me.