[outages] AT&T Email to SMS outage?

[Tim Sanderson]

It happens. We had the same issue with Sprint sending messages from a monitoring system via email to the gateway and then getting SMS text messages on our smart phones. It worked great for years and then recently we started getting SMS messages hours late. After some troubleshooting we determined it was a delay at the Sprint email/SMS gateway. We switched to AT&T and the problem went away.

--
Tim Sanderson


-----Original Message-----
From: outages-bounces at outages.org [mailto:outages-bounces at outages.org] On Behalf Of Steve Ryan
Sent: Wednesday, June 10, 2009 11:13 AM
To: Martin Hepworth
Cc: outages at outages.org
Subject: Re: [outages] AT&T Email to SMS outage?

Isn't unusual?  Are you kidding?  It's pretty unusual here in the US.

I wouldn't recommend using e-mail to SMS for anything critical but for
years, at least in my experience, it's been zippy enough.

12+ hours in some cases for e-mail to SMS though?  Come on, that makes
it totally unusable.  You Europeans should demand better service!

Regards,

Steve


Martin Hepworth wroteth on 6/10/2009 12:11 AM:
> 2009/6/10 Paul Norton <paul at neoverve.com>:
>> Just got my test message. Took about 2 hours and 10 minutes.
>>
>> On Jun 9, 2009, at 2:00 PM, Paul Norton wrote:
>>
>>> Having issues here in San Diego.  Email to SMS, seeing this error in mail
>>> log.
>>>
>>> (connect to atlsmtp.cingularme.net[66.102.165.114]: Connection timed out)
>>>
>>>
>>> On Jun 9, 2009, at 6:02 AM, Gabriel Grissett wrote:
>>>
>>>> Been occurring since around 2:04 am CDT.
>>>>
>>>> Called customer service number and got a story about a Media.Net
>>>> outage in southeast.
>>>>
>>>> Message Service Center +14047259015 if that matters.
>>>>
>>>> Also replying to SMS received emails from your phone that were already
>>>> there yields an error message, sorry I do not have that saved.
>>>>
>>>> Never get emails sent from gmail never arrive. I assume they suffer a
>>>> similar fate?
>>>>
>>> --
>>> Paul Norton
>>> Systems Administrator
>>> Neoverve - www.neoverve.com
>>> Neoverve Blog - http://blog.neoverve.com/
>>>
>>> _______________________________________________
>>> outages mailing list
>>> outages at outages.org
>>> https://puck.nether.net/mailman/listinfo/outages
>> --
>> Paul Norton
>> Systems Administrator
>> Neoverve - www.neoverve.com
>> Neoverve Blog - http://blog.neoverve.com/
>>
>> _______________________________________________
>> outages mailing list
>> outages at outages.org
>> https://puck.nether.net/mailman/listinfo/outages
>>
>
>
> That sort of delay for SMS text messages isn't unusual - bit like
> email  there's no guarantee of timely delivery with SMS. In Europe
> delays of this nature aren't uncommon
>
>
>
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