[outages] Verizon west coast outage?

[Forestal, Andre Jr.]

This was posted on VZ's website as an explanation for the outage
!
Original Link:
http://forums.verizon.com/t5/Verizon-at-Home/Northeast-Router-Failure/ba
-p/87001
!
"As many of you may know, a router failed in the Verizon network this
afternoon causing problems for some Verizon FiOS and High Speed Internet
users. Here's what happened.

The router in question is in New York City and handles traffic from the
Verizon network to the larger Internet. It is one of a number of such
routers in our network.

When routers have problems, they are designed to report that they are
sick. Internet traffic is rerouted to adjacent routers automatically and
sent around the trouble spot. In this case, that didn't happen. The
router went into a hung state and did not appear to the rest of the
network as though it was having problems.

That meant that some user traffic from the northeast continued to flow
to the stalled router, but couldn't be processed. Presto - an outage for
those users.  Verizon FiOS, High Speed Internet and small business
customers were affected.

The problem occurred at approximately 3:15 EDT and was detected and
resolved :40 minutes later. Traffic began to flow normally and customers
returned to service at that point. 

Currently, we're monitoring the router and the network watching for any
other problems."

!
Andre

-----Original Message-----
From: outages-bounces at outages.org [mailto:outages-bounces at outages.org]
On Behalf Of Seamus Hartmann
Sent: Friday, October 02, 2009 3:55 PM
To: outages at outages.org
Subject: Re: [outages] Verizon west coast outage?

Lost east coast as well.

Issue started 3:13:58 PM, ended 3:50:11 PM EST.

Seamus

-----Original Message-----
From: outages-bounces at outages.org [mailto:outages-bounces at outages.org]
On Behalf Of Joseph Jackson
Sent: Friday, October 02, 2009 3:46 PM
To: outages at outages.org
Subject: [outages] Verizon west coast outage?

Anyone seeing packet loss going through .so-6-0-0.xt1.lax7.alter.net for
hosts on Verizon but on the East Coast dying?  

Have a prefix that isn't available if data comes into Verizon on the
west coast only.


Joseph


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