[outages] Qwest outage

Jeremy Chadwick outages at jdc.parodius.com
Fri Sep 4 19:30:59 EDT 2009


I've yet to see any of the major telco providers in the United States
actively monitor counters on any of their equipment (regardless of
capacity).  The modus operandi is "monitor nothing and wait until
customers complain".

I imagine Qwest operates similarly.

-- 
| Jeremy Chadwick                                   jdc at parodius.com |
| Parodius Networking                       http://www.parodius.com/ |
| UNIX Systems Administrator                  Mountain View, CA, USA |
| Making life hard for others since 1977.              PGP: 4BD6C0CB |

On Fri, Sep 04, 2009 at 04:36:44PM -0400, Jim McBurnett wrote:
> Interesting..
> If those were SS7 links in the right place, I could see some issues there..
> BUT you think they would have error reporting on that...
> 
> 
> This is sounding more and more interesting...
> 
> Thanks Steve...
> Jim
> 
> -----Original Message-----
> From: Steve Ryan [mailto:auser at mind.net] 
> Sent: Friday, September 04, 2009 4:35 PM
> To: Jim McBurnett
> Cc: Fred Macias; outages at outages.org
> Subject: Re: [outages] Qwest outage
> 
> I haven't heard the final reason(s) on why.
> 
> I do know a Qwest engineer called one of my end users stating they had a 
> 'couple T1's throwing 1000's of errors' and they removed those from 
> service and things started working.
> 
> Nothing official, yet.
> 
> Jim McBurnett wroteth on 9/4/2009 1:15 PM:
> > I am real curious what the post mortem is on this outage..
> > 
> > Anyone get the real skinny on it? 
> > 
> > Unicast PM's welcome....
> > 
> >  
> > 
> > Jim
> > 
> >  
> > 
> > *From:* Fred Macias [mailto:fbmacias777 at gmail.com]
> > *Sent:* Thursday, September 03, 2009 3:18 PM
> > *To:* Steve Ryan
> > *Cc:* Jim McBurnett; outages at outages.org
> > *Subject:* Re: [outages] Qwest outage
> > 
> >  
> > 
> >  
> > 
> > Being told another Qwest master ticket was linked to todays events: 3901179
> > 
> > On Thu, Sep 3, 2009 at 11:02 AM, Steve Ryan <auser at mind.net 
> > <mailto:auser at mind.net>> wrote:
> > 
> > Yes, they do have an outage.
> > 
> > Master Ticket NIL3901265
> > 
> > Words from our Q Rep:
> > 
> > We do have a master ticket opened NIL3901265.  This is Network wide and 
> > currently being worked on, unfortunately at this point we do not have an 
> > ETA.  Do you have access to Q-control?  An individual ticket can be 
> > opened thru Q-control.
> > 
> > Thanks,
> > 
> > Steve
> > (Oregon)
> > 
> > 
> > 
> > Jim McBurnett wroteth on 9/3/2009 7:38 AM:
> > 
> >     I don't have all the details-BUT Qwest has a major outage that is
> >     affecting LD calls in North Carolina and maybe more..
> > 
> > 
> > 
> >      
> >     Any details would be appreciated.
> > 
> >      
> >     Thanks,
> > 
> >     Jim
> > 
> >     ------------------------------------------------------------------------
> > 
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> >  
> > 
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