[outages] FiOS backbone overload in TPA?

[Jay R. Ashworth]

I have a customer who has two sites connected by FiOS in Pinellas County,
FL -- one a new install -- and we seem to be seeing about a 7-8% packet loss
between the two.

If I flood ping from the new one to 4.2.2.1, 9 hops away, I don't drop a 
single packets.

If I flood ping from the new one to the old one, at 56 or 1024 bytes, I drop,
over any appreciable amount of time, nearly exactly the same 7% of packets.

mtr also shows (if I leave it running long enough) 7% drop to that old site,
with *zero* loss at any of the 3 other hops.

We've had the person whose install that old site is call it in... and he
tells me that his "inside guy" says there's a master ticket up in this market
about packet loss in the backbone... but my first tier guys wouldn't admit
to it.

Anybody know anything?  VoIP is singularly intolerant of packet loss...

Cheers,
-- jra

-- 
Jay R. Ashworth                   Baylink                      jra at baylink.com
Designer                     The Things I Think                       RFC 2100
Ashworth & Associates     http://baylink.pitas.com                     '87 e24
St Petersburg FL USA      http://photo.imageinc.us             +1 727 647 1274

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