[outages] Facebook (IPv4 down, IPv6 up)

[Seth Mattinen]

On 9/23/2010 12:40, Jay R. Ashworth wrote:
> ---- Original Message -----
> From: "Seth Mattinen" <sethm at rollernet.us>
> To: outages at outages.org
> Sent: Thursday, September 23, 2010 3:29:41 PM
> Subject: Re: [outages] Facebook
> 
>> On 9/23/2010 12:28, Josh Luthman wrote:
>>> Yes, it is down.  Let's get back to work!
>>> http://downforeveryoneorjustme.com/facebook.com
> 
>> I didn't even notice since I *was* working. ;)
> 
> Just to provide the customary reminder: for some of us, "taking calls about 
> why customers can't get to Facebook" *is* working.
> 


It used to be a long time ago, but after a few years I wanted to stab
people over the phone. I paid my dues on the front line. This was long
before the social networking era so I can only imagine how much worse it
could be now.

The most awesome call I ever witnessed was someone arguing to one of my
coworkers over speakerphone for 45 minutes that the O'Reilly Factor
website had to have the ' in the URL because "it is in his name". The
customer absolutely refused to remove the apostrophe, claimed we were
censoring, etc. At one point he hit mute, picked up the monitor, pointed
it at the phone, and yelled "look! the site works fine!"

FWIW I can't reach facebook either as of right now (13:10 PDT) either at
work or on my Android via IPv4. However, I *can* access it just fine via
IPv6 at www.v6.facebook.com

~Seth