[outages] SF South Bay: chronic latency/packet loss between Abovenet/Comcast at Great Oaks
Jeremy Chadwick
outages at jdc.parodius.com
Tue Apr 10 22:12:58 EDT 2012
Hi Ren,
The issue with my co-lo pertaining to route announcements has actually
been "dealt with", meaning "this is just how it is". I'm wondering if I
can go into details without violating contractual obligations, hmm.
Yes, I imagine I can, because it becomes quite obvious if I provide
traceroutes from both directions, and that's public knowledge.
It appears that my co-lo (BAIS) doesn't actually adjust route
announcements on a per-IP basis, but they internally have a hashing
algorithm in place where on a per-IP basis different addresses utilise
different network paths. I still have an open ticket with their senior
networking engineer about this, who has been somewhat "careful" in what
he tells me, but so far I've basically gotten confirmation that this is
indeed how they do their load-balancing for customers to balance out
network traffic between all of their peering providers (Level 3,
Abovenet, Cogent, and 2-3 others).
I can provide those examples (to/from different IPs) if you want to see
them, but that is a separate matter. There still seems to be a problem
between Abovenet/Comcast. Alternate links/paths through my co-lo (e.g.
BAIS/Cogent) show no problems on the ingress or egress path -- the
common path seems to be Abovenet/Comcast when there are problems.
This is what's presently happening right now:
Source IP: 67.180.84.87
Dest IP: 72.20.98.124
=== Tue Apr 10 19:09:00 PDT 2012 (1334110140)
HOST: icarus.home.lan Loss% Snt Rcv Last Avg Best Wrst
1.|-- 192.168.1.1 0.0% 40 40 0.3 0.6 0.2 1.5
2.|-- 67.180.84.1 0.0% 40 40 24.5 22.7 10.4 54.0
3.|-- 68.85.191.253 0.0% 40 40 10.2 11.1 8.4 25.5
4.|-- 68.86.143.98 0.0% 40 40 15.6 16.4 11.1 34.7
5.|-- 68.86.91.5 0.0% 40 40 14.3 18.7 12.4 49.7
6.|-- 68.86.87.182 0.0% 40 40 17.1 19.4 14.4 51.6
7.|-- 4.71.118.45 0.0% 40 40 14.3 23.7 13.0 77.9
8.|-- 4.69.152.148 0.0% 40 40 67.5 27.1 13.3 128.0
9.|-- 4.53.16.18 5.0% 40 38 151.6 153.3 133.3 184.1
10.|-- 69.163.65.39 2.5% 40 39 176.3 155.8 135.3 198.1
11.|-- 72.20.98.124 5.0% 40 38 205.3 152.0 129.8 205.3
=== END
Source IP: 72.20.98.124
Dest IP: 67.180.84.87
=== Tue Apr 10 19:09:00 PDT 2012 (1334110140)
HOST: isis.parodius.com Loss% Snt Rcv Last Avg Best Wrst
1.|-- 72.20.98.65 0.0% 41 41 0.4 0.4 0.3 0.6
2.|-- 69.163.64.44 0.0% 40 40 0.4 0.4 0.3 0.5
3.|-- 69.163.65.49 0.0% 40 40 0.6 10.6 0.4 76.8
4.|-- 64.124.65.93 0.0% 40 40 65.6 3.6 0.4 65.6
5.|-- 64.125.28.54 0.0% 40 40 2.8 4.2 0.7 51.7
6.|-- 64.125.30.126 0.0% 40 40 0.8 1.4 0.7 16.7
7.|-- 64.125.30.178 0.0% 40 40 1.1 5.8 1.1 65.5
8.|-- 75.149.228.133 0.0% 40 40 148.7 136.9 117.4 150.2
9.|-- 68.86.85.65 5.0% 40 38 139.3 135.5 119.9 148.3
10.|-- 68.86.90.158 2.5% 40 39 141.6 138.1 120.0 149.8
11.|-- 68.86.143.93 2.5% 40 39 140.3 136.8 120.5 149.8
12.|-- 68.85.191.250 0.0% 40 40 150.8 144.8 128.7 159.5
13.|-- 67.180.84.87 0.0% 40 40 146.7 149.6 132.2 173.9
=== END
$ host 64.125.30.178
178.30.125.64.in-addr.arpa domain name pointer xe-0-1-0.mpr4.sjc7.us.above.net.
$ host 75.149.228.133
133.228.149.75.in-addr.arpa domain name pointer be-10-403-pe01.11greatoaks.ca.ibone.comcast.net.
So Ren, if you can investigate this, I would be appreciative of it.
--
| Jeremy Chadwick jdc at parodius.com |
| Parodius Networking http://www.parodius.com/ |
| UNIX Systems Administrator Mountain View, CA, US |
| Making life hard for others since 1977. PGP 4BD6C0CB |
On Tue, Apr 10, 2012 at 09:55:33PM -0400, Ren Provo wrote:
> Hi Jeremy,
>
> When the issue was raised a week or two ago there seemed to be a route
> announcement issue for 72.20.98.67. When your colo provider changed
> their policy did they update filters with their upstream?
>
> Cheers, -ren, who will confirm there is no congestion with Abovenet on
> the port in SJC to Comcast.
>
> On Tue, Apr 10, 2012 at 9:44 PM, Jeremy Chadwick
> <outages at jdc.parodius.com> wrote:
> > There's an issue I've been tracking for a few months now pertaining to a
> > network link between Abovenet and Comcast which appears to become
> > saturated (or impacted negatively in some way) at nearly the same time
> > every night, and lasts for numerous hours, then ceases -- on a
> > near-daily basis (no exaggeration).
> >
> > Latency and packet loss occur during this time, with latency hitting
> > 150ms (sometimes higher), with packet loss ranging from 0.5% to 2.0%.
> > I've been storing periodic traceroutes/mtrs for over a month showing
> > this problem, and been tracking start/end times as well.
> >
> > Thankfully I own devices/have connectivity on both ends (src and dst,
> > thus can provide mtrs/traceroutes from both directions. ?Analysis so
> > far, done by myself as well as senior network techs at my co-lo
> > provider, confirms this issue is with a link between Abovenet/Comcast,
> > likely within the San Jose Great Oaks POP (which I'm familiar with as
> > part of my job).
> >
> > I opened up a ticket on DSLR/BBR's Comcast Direct forum (which only
> > Comcast employees can respond to/view tickets for) over a month ago.
> > Someone has been viewing it, but nobody has replied except me.
> >
> > I've since made the issue public, where (of course) the general Internet
> > community does not quite understand how peering arrangements/contracts
> > work (people think that any company who has a contract with Abovenet can
> > report issues, but that is simply not the case; you must be a POC for
> > the transport to report issues with it), nor do they understand how a
> > co-lo provider changing route preferencing can impact the provider
> > financially (based on billing metrics, etc.). ?My co-lo provider is very
> > strict with their routing policies, and it has to do with financial
> > reasons that are their own business, not mine.
> >
> > The public thread is here, which also includes start/end times,
> > traceroutes (both directions), and so on. ?I update it every day when
> > the issue happens, and ~90% of the time edit my posts when the issue
> > ends.
> >
> > http://www.dslreports.com/forum/r27085601-SF-South-Bay-Chronic-IP-network-latency-nightly
> >
> > Anyway, all the technical details aside:
> >
> > Is there anyone on this list who works for Comcast who can contact me
> > off-list who is willing to investigate this and drive it to completion?
> >
> > An alternative would be for someone to contact me off-list with the name
> > or Email address of someone (or division) who handles issues like this
> > at Comcast. ?I'd love for Abovenet to get involved, but I have no
> > contractual obligation to them. ?(If there is an Abovenet individual who
> > is willing to investigate this "pro bono" per se, that would be
> > awesome, but I imagine such is often above one's pay grade).
> >
> > --
> > | Jeremy Chadwick ? ? ? ? ? ? ? ? ? ? ? ? ? ? ?jdc at parodius.com |
> > | Parodius Networking ? ? ? ? ? ? ? ? ? ? http://www.parodius.com/ |
> > | UNIX Systems Administrator ? ? ? ? ? ? ? ? Mountain View, CA, US |
> > | Making life hard for others since 1977. ? ? ? ? ? ? PGP 4BD6C0CB |
> >
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