[outages] Level 3 Problems

Joseph Jackson jjackson at aninetworks.net
Wed Aug 15 11:54:37 EDT 2012


We've seen some packet loss on our customer end points out of NYC over level3 this morning also.  Hosted at 60 Hudson.


From: outages-bounces at outages.org [mailto:outages-bounces at outages.org] On Behalf Of Dan Stralka
Sent: Wednesday, August 15, 2012 10:15 AM
To: outages at outages.org
Subject: [outages] Level 3 Problems

Seeing high latency on Level 3 out of northern New Jersey.  We saw very slow website loads across many sites and a few page timeouts.  We also see high latency between our Abovenet circuit and Level 3 where they peer. Level 3 tech support confirms latency problems and did say a lot of customers are calling about this. See traceroutes below:

Level 3 Router:

Type escape sequence to abort.
Tracing the route to france.com<http://france.com> (96.126.117.104)
VRF info: (vrf in name/id, vrf out name/id)
  1 159.63.23.213 1 msec 1 msec 1 msec
  2 64.215.195.230 [AS 3549] 100 msec 103 msec 114 msec
  3 ae-4-90.edge3.NewYork1.Level3.net<http://ae-4-90.edge3.NewYork1.Level3.net> (4.69.155.209) [AS 3356] 49 msec 38 msec
    ae-3-80.edge3.NewYork1.Level3.net<http://ae-3-80.edge3.NewYork1.Level3.net> (4.69.155.145) [AS 3356] 35 msec
  4 te2-5.bbr01.tl01.nyc01.networklayer.com<http://te2-5.bbr01.tl01.nyc01.networklayer.com> (4.26.34.22) [AS 3356] 99 msec 97 msec 98 msec
  5 ae1.bbr01.eq01.chi01.networklayer.com<http://ae1.bbr01.eq01.chi01.networklayer.com> (173.192.18.132) [AS 36351] [MPLS: Label 348745 Exp 0] 119 msec *  119 msec
  6 ae20.bbr01.eq01.dal03.networklayer.com<http://ae20.bbr01.eq01.dal03.networklayer.com> (173.192.18.136) [AS 36351] 77 msec 76 msec 128 msec
  7 po31.dsr01.dllstx3.networklayer.com<http://po31.dsr01.dllstx3.networklayer.com> (173.192.18.225) [AS 36351] 76 msec 79 msec 80 msec
  8 te2-4.dsr01.dllstx2.networklayer.com<http://te2-4.dsr01.dllstx2.networklayer.com> (70.87.255.110) [AS 21844] [MPLS: Label 991 Exp 0] 73 msec 69 msec 72 msec
  9 po1.car01.dllstx2.networklayer.com<http://po1.car01.dllstx2.networklayer.com> (70.87.254.74) [AS 21844] 76 msec 76 msec 82 msec
 10 router1-dal.linode.com<http://router1-dal.linode.com> (67.18.7.90) [AS 21844] 137 msec 142 msec *


NJASR1#trace 4.69.151.49
Type escape sequence to abort.
Tracing the route to ge-7-15-19.car1.Atlanta1.Level3.net<http://ge-7-15-19.car1.Atlanta1.Level3.net> (4.69.151.49)
VRF info: (vrf in name/id, vrf out name/id)
  1 159.63.23.213 1 msec 1 msec 1 msec
  2 64.215.195.230 [AS 3549] 94 msec *  *
  3 vlan60.csw1.NewYork1.Level3.net<http://vlan60.csw1.NewYork1.Level3.net> (4.69.155.62) [AS 3356] 34 msec *  36 msec
  4 ae-71-71.ebr1.NewYork1.Level3.net<http://ae-71-71.ebr1.NewYork1.Level3.net> (4.69.134.69) [AS 3356] 30 msec
    ae-61-61.ebr1.NewYork1.Level3.net<http://ae-61-61.ebr1.NewYork1.Level3.net> (4.69.134.65) [AS 3356] 100 msec
    ae-71-71.ebr1.NewYork1.Level3.net<http://ae-71-71.ebr1.NewYork1.Level3.net> (4.69.134.69) [AS 3356] 34 msec
  5  *
    ae-10-10.ebr2.Washington12.Level3.net<http://ae-10-10.ebr2.Washington12.Level3.net> (4.69.148.50) [AS 3356] 36 msec 46 msec
  6  *
    ae-1-100.ebr1.Washington12.Level3.net<http://ae-1-100.ebr1.Washington12.Level3.net> (4.69.143.213) [AS 3356] 122 msec 108 msec
  7 ae-6-6.ebr1.Atlanta2.Level3.net<http://ae-6-6.ebr1.Atlanta2.Level3.net> (4.69.148.105) [AS 3356] 132 msec *  *
  8 ae-11-51.car1.Atlanta1.Level3.net<http://ae-11-51.car1.Atlanta1.Level3.net> (4.69.150.3) [AS 3356] 23 msec *  23 msec




Abovenet (for comparison):


Type escape sequence to abort.
Tracing the route to france.com<http://france.com> (96.126.117.104)

  1 209.66.88.145 1 msec 1 msec 1 msec
  2 xe-4-1-0.cr1.lga5.us.above.net<http://xe-4-1-0.cr1.lga5.us.above.net> (64.125.31.170) [AS 6461] [MPLS: Label 677655 Exp 0] 1 msec 1 msec 1 msec
  3 xe-1-0-1.er3.lga5.us.above.net<http://xe-1-0-1.er3.lga5.us.above.net> (64.125.24.165) [AS 6461] 1 msec 1 msec 1 msec
  4 above-ntt-2.lga5.us.above.net<http://above-ntt-2.lga5.us.above.net> (64.125.13.182) [AS 6461] 1 msec 1 msec 1 msec
  5 ae-3.r05.nycmny01.us.bb.gin.ntt.net<http://ae-3.r05.nycmny01.us.bb.gin.ntt.net> (129.250.4.204) [AS 2914] 2 msec 1 msec 2 msec
  6 xe-1-0-0.bbr01.tl01.nyc01.networklayer.com<http://xe-1-0-0.bbr01.tl01.nyc01.networklayer.com> (165.254.16.2) [AS 2914] 1 msec 1 msec 1 msec
  7 ae7.bbr02.tl01.nyc01.networklayer.com<http://ae7.bbr02.tl01.nyc01.networklayer.com> (173.192.18.177) [AS 36351] [MPLS: Label 400085 Exp 0] 1 msec 2 msec 1 msec
  8 ae1.bbr01.eq01.chi01.networklayer.com<http://ae1.bbr01.eq01.chi01.networklayer.com> (173.192.18.132) [AS 36351] [MPLS: Label 347833 Exp 0] 20 msec 40 msec 34 msec
  9 ae20.bbr01.eq01.dal03.networklayer.com<http://ae20.bbr01.eq01.dal03.networklayer.com> (173.192.18.136) [AS 36351] 44 msec 42 msec 45 msec
 10 po31.dsr02.dllstx3.networklayer.com<http://po31.dsr02.dllstx3.networklayer.com> (173.192.18.227) [AS 36351] 42 msec
    po31.dsr01.dllstx3.networklayer.com<http://po31.dsr01.dllstx3.networklayer.com> (173.192.18.225) [AS 36351] 40 msec 41 msec
 11 te2-4.dsr02.dllstx2.networklayer.com<http://te2-4.dsr02.dllstx2.networklayer.com> (70.87.255.126) [AS 21844] [MPLS: Label 504 Exp 0] 45 msec
    te2-4.dsr01.dllstx2.networklayer.com<http://te2-4.dsr01.dllstx2.networklayer.com> (70.87.255.110) [AS 21844] [MPLS: Label 991 Exp 0] 44 msec 40 msec
 12 po2.car01.dllstx2.networklayer.com<http://po2.car01.dllstx2.networklayer.com> (70.87.254.78) [AS 21844] 40 msec
    po1.car01.dllstx2.networklayer.com<http://po1.car01.dllstx2.networklayer.com> (70.87.254.74) [AS 21844] 44 msec
    po2.car01.dllstx2.networklayer.com<http://po2.car01.dllstx2.networklayer.com> (70.87.254.78) [AS 21844] 43 msec
 13 router1-dal.linode.com<http://router1-dal.linode.com> (67.18.7.90) [AS 21844] 42 msec 41 msec 44 msec



Tracing the route to ge-7-15-19.car1.Atlanta1.Level3.net<http://ge-7-15-19.car1.Atlanta1.Level3.net> (4.69.151.49)

  1 66.6.235.11 2 msec 2 msec 2 msec
  2 209.66.88.149 [AS 6461] 2 msec 1 msec 2 msec
  3 xe-3-3-0.cr2.lga5.us.above.net<http://xe-3-3-0.cr2.lga5.us.above.net> (64.125.28.218) [AS 6461] [MPLS: Label 769773 Exp 0] 2 msec 2 msec 1 msec
  4 xe-2-2-0.cr2.dca2.us.above.net<http://xe-2-2-0.cr2.dca2.us.above.net> (64.125.26.105) [AS 6461] [MPLS: Label 590170 Exp 0] 47 msec 6 msec 6 msec
  5 xe-1-0-1.er2.iad10.us.above.net<http://xe-1-0-1.er2.iad10.us.above.net> (64.125.26.242) [AS 6461] 6 msec 7 msec 7 msec
  6 above-level3.iad10.us.above.net<http://above-level3.iad10.us.above.net> (64.125.13.234) [AS 6461] 33 msec 32 msec 32 msec
  7 vlan60.csw1.Washington1.Level3.net<http://vlan60.csw1.Washington1.Level3.net> (4.69.149.62) [AS 3356] 105 msec
    vlan70.csw2.Washington1.Level3.net<http://vlan70.csw2.Washington1.Level3.net> (4.69.149.126) [AS 3356] 45 msec *
  8 ae-61-61.ebr1.Washington1.Level3.net<http://ae-61-61.ebr1.Washington1.Level3.net> (4.69.134.129) [AS 3356] 31 msec
    ae-81-81.ebr1.Washington1.Level3.net<http://ae-81-81.ebr1.Washington1.Level3.net> (4.69.134.137) [AS 3356] 20 msec
    ae-71-71.ebr1.Washington1.Level3.net<http://ae-71-71.ebr1.Washington1.Level3.net> (4.69.134.133) [AS 3356] 26 msec
  9 ae-2-2.ebr3.Atlanta2.Level3.net<http://ae-2-2.ebr3.Atlanta2.Level3.net> (4.69.132.85) [AS 3356] 51 msec 51 msec 50 msec
 10 4.69.148.242 [AS 3356] 125 msec
    ae-73-73.ebr2.Atlanta2.Level3.net<http://ae-73-73.ebr2.Atlanta2.Level3.net> (4.69.148.254) [AS 3356] 53 msec 48 msec
 11 ae-11-51.car1.Atlanta1.Level3.net<http://ae-11-51.car1.Atlanta1.Level3.net> (4.69.150.3) [AS 3356] 61 msec *  44 msec


Looking glass trace from Level 3:


  1 ge-6-17-17.car1.Atlanta1.Level3.net<http://ge-6-17-17.car1.Atlanta1.Level3.net> (4.69.151.45) 12 msec

    ge-6-13-18.car2.Atlanta1.Level3.net<http://ge-6-13-18.car2.Atlanta1.Level3.net> (4.69.151.73) 16 msec

    ge-6-17-17.car1.Atlanta1.Level3.net<http://ge-6-17-17.car1.Atlanta1.Level3.net> (4.69.151.45) 12 msec

  2 ae-2-52.edge5.Atlanta2.Level3.net<http://ae-2-52.edge5.Atlanta2.Level3.net> (4.69.150.78) 28 msec *  *

  3 64.208.27.209 [AS3549 {GBLX}] 12 msec 12 msec 16 msec

  4 67.16.131.134 [AS3549 {GBLX}] 60 msec 64 msec

    pos3-0-0-2488M.asr1.JFK1.gblx.net<http://pos3-0-0-2488M.asr1.JFK1.gblx.net> (67.16.131.138) [AS3549 {GBLX}] 128 msec

  5 159.63.23.214 [AS3549 {GBLX}] 64 msec 60 msec 128 msec

  6  *  *

    66.6.224.47 [AS40073 {NBA-ASN-USA}] !filtered

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