[outages] Verizon Business (SIP) One-way Audio

[Schiller, Heather A]

I pulled the master ticket and it says incident resolved.  Please call into support if you are still experiencing problems. 

 --Heather 

-----Original Message-----
From: Eric Wieling [mailto:EWieling at nyigc.com] 
Sent: Wednesday, August 29, 2012 3:48 PM
To: Schiller, Heather A; outages at outages.org
Subject: RE: Verizon Business (SIP) One-way Audio

Can I get the master ticket #?  We would like to route the calls back to VZ when the outage is resolved.

-----Original Message-----
From: Schiller, Heather A [mailto:heather.schiller at verizon.com]
Sent: Wednesday, August 29, 2012 3:02 PM
To: Eric Wieling; outages at outages.org
Subject: RE: Verizon Business (SIP) One-way Audio


 Relaying from another group - they had a master ticket open on this one-way audio issue and were already working on it when I asked about it (a little after 10) I got the impression it was a fairly isolated issue.

Sorry for the delay in replying, I did want to confirm: it's not you, it's us :)

 --Heather

-----Original Message-----
From: outages-bounces at outages.org [mailto:outages-bounces at outages.org] On Behalf Of Eric Wieling
Sent: Wednesday, August 29, 2012 9:32 AM
To: outages at outages.org
Subject: [outages] Verizon Business (SIP) One-way Audio

Is anyone experiencing one-way audio on Verizon Business (SIP) service?

We have multiple customers experiencing this.  The SDP looks fine and we see two-way audio flowing, but one side can't hear anything.  We are confident it is not an issue local to us, but it would be great to get confirmation that it is a larger outage.

If we re-route to Level 3 the issue does not happen.  

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