[outages] Any known problems with Comcast in Houston area?

[John Neiberger]

On Fri, Jul 6, 2012 at 12:42 PM, Jeremy Chadwick
<outages at jdc.parodius.com> wrote:
> Vinny,
>
> Thanks -- got the screenshot.  Short version is:
>
> 69.39.160.194 --> 74.95.232.29
>
>  8. 68.85.245.150      0.0%  1735   45.0  48.9  44.9 175.1  16.2 (Bearcreek)
>  9. 68.85.245.154     76.5%  1735   55.5  57.9  50.3 164.3  14.3 (Royalton)
> 10. 68.85.245.206     77.0%  1735   55.0  59.0  51.5 170.2  16.3 (Bisbee)
>
> ...and similar loss all the way to destination...
>
>
> 74.95.232.29 --> 69.39.160.194
>
>  5. 68.85.245.205      0.0% (Royalton)
>  6. 68.85.245.153      0.0% (Bearcreek)
>  7. 68.84.94.137       0.0% (Dallas)
>  8. * * *            100.0%
>  9. 173.167.56.182     0.0% (per ARIN, Comcast Business netblock)
> 10. * * *            100.0%
> 11. * * *            100.0%
>
> ...where the destination is eventually reachable but there is very high
> packet loss throughout all subsequent hops...
>
> Agreed: to me this looks like something happened within the Comcast
> network within Texas.  It may have been as simple as circuit issues or
> a router rebooting or experiencing issues "briefly".
>
> If this is business-class service, you might be able to reach out to
> whoever your sales/support rep is and try to get an answer.
> Alternately, the only choices I see are to ask on either the Comcast HSI
> (publicly viewable) or Comcast Direct (customer-to-Comcast only) forums
> over on DSLR/BBR, respectively:
>
> http://www.dslreports.com/forum/comcast
> https://secure.dslreports.com/forum/comcastdirect
>
> Ren Provo might have some ideas or insights, if she's lurking... :-)

This is a known issue that is being actively worked in the area. From
the trouble ticket, it looks like a big fiber cut. I have no other
details at the moment.

Regards,
John