[outages] Call Centric Sip outage

Mitch mitpatterson at gmail.com
Sat Oct 6 21:36:30 EDT 2012


Latest update(I didn't bother pasting the whole thing):

*Investigation into current problems:*
Hello,

*UPDATED 10/06 4:00 PM EST*

The second attack against our new servers has been suppressed.

sip.callcentric.com and srv.callcentric.com should provide better quality
and functionality and they are being continually monitored. We are still
committed to answering questions and will continue to provide as
timely/detailed support as possible.

With this in mind, we recommend subscribing/following our official Twitter
page (http://www.twitter.com/Callcentric) as we will be posting updates and
additional information as available.

The original attack is still ongoing and we are returning to this issue in
order to attempt to restore normal service across the board. This
investigation process involves deep packet inspection and analysis to
properly diagnose and prevent any other damage.

We sincerely appreciate your patience with us and again apologize for the
inconvenience.

On Sat, Oct 6, 2012 at 6:38 PM, Micah Brandon <brandon at netsville.com> wrote:

> Well, that's just weak.  Let's publish information for some of our
> clients.  Yeah, the Internets will never find out...  However, they do
> appear to have a handle on things right now.  But the botnet is probably at
> reduced strength over the weekend.  They are going to have a serious case
> of the Mondays if they don't dial it up and get ahead of this thing.
>
> On 10/06/2012 12:25 PM, Mitch wrote:
> > Well I guess their work around didn't work(probably didn't help that I
> was one of the people to publish the new info):
> >
> > *Investigation into current problems:*
> > Hello,
> >
> > *UPDATE*
> >
> > Unfortunately, the attacks against us have been modified and we are now
> experiencing two different types of DDoS attacks. The new servers (
> sip.callcentric.com <http://sip.callcentric.com> and srv.callcentric.com <
> http://srv.callcentric.com>) were meant to assist in reducing the load
> and allowing service to operate for some clients. Unfortunately due to this
> new information being publicly released, outside of Callcentric, our new
> servers have also been affected. As such, the work-around that we developed
> and the information provided yesterday will no longer work.
> >
>
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