[outages] [HMS-SPAM] pnc.com/pncvirtualwallet.com

[Jake Mertel]

I take back the comment about https://www.onlinebanking.pnc.com/ not being effected, when attempting to login to my account I get a timeout.

From: outages-bounces at outages.org [mailto:outages-bounces at outages.org] On Behalf Of Jake Mertel
Sent: Thursday, September 27, 2012 9:45 AM
To: 'Brandon Galbraith'; outages
Subject: Re: [outages] [HMS-SPAM] pnc.com/pncvirtualwallet.com

Seems to be a known issue, when visiting pnc.com I get a message titled “Repairs in progress” saying “While we're fixing the problem, you can still sign on to Online Banking and other services below.”

https://www.onlinebanking.pnc.com/ does not seem to be effected (or at least does not have an error page up).

Looks like they are blocking ICMP at their edge, my trace ends up at  the same path as yours.


C:\Users\jake>tracert www.pnc.com<http://www.pnc.com>

Tracing route to www.pnc.com<http://www.pnc.com> [170.201.60.3]
over a maximum of 30 hops:

  1    10 ms     1 ms    <1 ms  v403.lax.ubiquity.io [72.37.224.129]
  2     1 ms     2 ms     4 ms  xe-1-0-3.ar1.lax2.us.nlayer.net [69.31.127.45]
  3    <1 ms    <1 ms    <1 ms  ae1-60g.cr1.lax1.us.nlayer.net [69.31.127.129]
  4     2 ms     2 ms     *     ae2-50g.ar1.lax1.us.nlayer.net [69.31.127.142]
  5     1 ms    <1 ms    <1 ms  TenGigE0-3-4-0.GW4.LAX15.ALTER.NET [152.179.21.13]
  6    <1 ms    <1 ms     1 ms  0.ge-3-0-0.XL4.LAX15.ALTER.NET [152.63.115.181]
  7     2 ms     1 ms     2 ms  0.xe-5-1-1.XT2.LAX9.ALTER.NET [152.63.5.117]
  8     2 ms     3 ms     2 ms  VLAN20-TenGigabitEthernet9-0.SA2.LAX9.ALTER.NET [152.63.116.57]
  9     *        *        *     Request timed out.
10     *        *        *     Request timed out.
11     *

From: outages-bounces at outages.org<mailto:outages-bounces at outages.org> [mailto:outages-bounces at outages.org]<mailto:[mailto:outages-bounces at outages.org]> On Behalf Of Brandon Galbraith
Sent: Thursday, September 27, 2012 9:40 AM
To: outages
Subject: [HMS-SPAM] [outages] pnc.com/pncvirtualwallet.com

pnc.com<http://pnc.com> and pncvirtualwallet.com<http://pncvirtualwallet.com> appear down from Chicago, IL on Comcast fiber connection. Is anyone seeing similar issues?

traceroute to pnc.com<http://pnc.com> (170.201.60.3), 64 hops max, 52 byte packets
 3  te-0-8-0-0-ar01.area4.il.chicago.comcast.net<http://te-0-8-0-0-ar01.area4.il.chicago.comcast.net> (69.139.200.137)  11.540 ms  9.807 ms  7.451 ms
 4  pos-3-12-0-0-cr01.350ecermak.il.ibone.comcast.net<http://pos-3-12-0-0-cr01.350ecermak.il.ibone.comcast.net> (68.86.91.233)  10.902 ms  10.016 ms  8.221 ms
 5  pos-0-13-0-0-pe01.350ecermak.il.ibone.comcast.net<http://pos-0-13-0-0-pe01.350ecermak.il.ibone.comcast.net> (68.86.87.250)  7.479 ms  7.336 ms  7.216 ms
 6  ix-1-3-0-0.tcore2.ct8-chicago.as6453.net<http://ix-1-3-0-0.tcore2.ct8-chicago.as6453.net> (206.82.141.137)  19.081 ms  6.789 ms  7.133 ms
 7  64.86.79.2 (64.86.79.2)  6.709 ms  7.219 ms  7.316 ms
 8  206.82.141.134 (206.82.141.134)  7.208 ms  6.755 ms  7.312 ms
 9  0.so-2-0-1.xt1.dca6.alter.net<http://0.so-2-0-1.xt1.dca6.alter.net> (152.63.13.18)  35.845 ms  35.466 ms  35.397 ms
10  20.tengigabitethernet9-0.sa1.dca6.alter.net<http://20.tengigabitethernet9-0.sa1.dca6.alter.net> (152.63.42.13)  35.428 ms  35.587 ms  35.965 ms
11  * * *
12  * * *
13  * * *
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