[outages] Charter Outage??

[Mitch Patterson]

Doesn't seem like a plant issue... We are seeing this across the country
all at the same time.


On Fri, Dec 6, 2013 at 5:12 AM, Jim Popovitch <jimpop at gmail.com> wrote:

>
> On Dec 6, 2013 4:30 AM, "Mitch Patterson" <mitpatterson at gmail.com> wrote:
> >
> > I'm seeing more than 50% of our connections with charter offline and
> > almost 100% in the eastern half of the US. Have been hold waiting for
> > a rep for over 40 minutes thus far. This is both Fiber and Cable
> > connections.
> >
> > Anyone else seeing this or have any details? I know some of the areas
> > could be storm related but they all dropped at the same time and in
> > areas on both sides of the storm
>
> Yes.  Atlanta metro area, no storms or bad weather.   Same outage occurred
> 7 days ago (Black Friday AM).
>
> SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol
> timing;;CM-MAC=xx:xx:xx:xx:xx;CMTS-MAC=00:00:00:00:00
>
> Note the CMTS MAC...imo thats indicative of a plant failure.
>
> -Jim P.
>
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