[outages] Frontier.com homepage unaccessible

Jeremy Chadwick jdc at koitsu.org
Thu May 9 15:00:39 EDT 2013


I'm seeing intermittent behaviour -- sometimes it works, sometimes it
doesn't.

"Doesn't" means HTTP headers get returned, but actual content does not,
despite Content-Length saying so.  The TCP socket gets abruptly closed
before actual content can be returned.  Proof:

$ curl -i -I -s -v http://www.frontier.com/
* About to connect() to www.frontier.com port 80 (#0)
*   Trying 66.133.172.205...
* connected
* Connected to www.frontier.com (66.133.172.205) port 80 (#0)
> HEAD / HTTP/1.1
> User-Agent: curl/7.24.0 (amd64-portbld-freebsd9.1) libcurl/7.24.0 OpenSSL/0.9.8y zlib/1.2.7
> Host: www.frontier.com
> Accept: */*
>
< HTTP/1.1 200 OK
HTTP/1.1 200 OK
< Cache-Control: no-cache
Cache-Control: no-cache
< Pragma: no-cache
Pragma: no-cache
< Content-Length: 59799
Content-Length: 59799
< Content-Type: text/html; charset=utf-8
Content-Type: text/html; charset=utf-8
< Expires: -1
Expires: -1
< Server: Microsoft-IIS/7.5
Server: Microsoft-IIS/7.5
< Set-Cookie: ASP.NET_SessionId=bx4tltftpwbvydqg3kvrvl3p; path=/; HttpOnly
Set-Cookie: ASP.NET_SessionId=bx4tltftpwbvydqg3kvrvl3p; path=/; HttpOnly
< Set-Cookie: MyNPANXX=; expires=Sat, 08-Jun-2013 18:55:17 GMT; path=/
Set-Cookie: MyNPANXX=; expires=Sat, 08-Jun-2013 18:55:17 GMT; path=/
< Set-Cookie: UEnpanxx=False; expires=Sat, 08-Jun-2013 18:55:17 GMT; path=/
Set-Cookie: UEnpanxx=False; expires=Sat, 08-Jun-2013 18:55:17 GMT; path=/
< X-AspNet-Version: 4.0.30319
X-AspNet-Version: 4.0.30319
< X-Powered-By: ASP.NET
X-Powered-By: ASP.NET
< Date: Thu, 09 May 2013 18:55:20 GMT
Date: Thu, 09 May 2013 18:55:20 GMT
< Set-Cookie: BIGipServerfrontier.com-http=1047962122.20480.0000; path=/
Set-Cookie: BIGipServerfrontier.com-http=1047962122.20480.0000; path=/

<
* Connection #0 to host www.frontier.com left intact
* Closing connection #0


I would say this is a webserver/host problem on Frontier's side.  Maybe
someone should introduce them to IIS's /REBOOTONERROR flag.  ;-)

http://technet.microsoft.com/en-us/library/bb742502.aspx

-- 
| Jeremy Chadwick                                   jdc at koitsu.org |
| UNIX Systems Administrator                http://jdc.koitsu.org/ |
| Mountain View, CA, US                                            |
| Making life hard for others since 1977.             PGP 4BD6C0CB |

On Thu, May 09, 2013 at 01:32:24PM -0500, Frank Bulk wrote:
> It's seems Frontier Communications home page has been down over IPv4 and
> IPv6 since 12:34 pm Central.  Port 80 is open over v4 and v6, just the page
> doesn't load.
> 
> ===========================================================
> nagios:/# wget -4 www.frontier.com
> --2013-05-09 13:24:53--  http://www.frontier.com/
> Resolving www.frontier.com... 66.133.172.205
> Connecting to www.frontier.com|66.133.172.205|:80... connected.
> HTTP request sent, awaiting response... ^C
> ===========================================================
> nagios:/# wget -6 www.frontier.com
> --2013-05-09 13:25:07--  http://www.frontier.com/
> Resolving www.frontier.com... 2001:1960:21:1::92
> Connecting to www.frontier.com|2001:1960:21:1::92|:80... connected.
> HTTP request sent, awaiting response... Read error (Connection reset by
> peer) in headers.
> Retrying.
> 
> --2013-05-09 13:25:08--  (try: 2)  http://www.frontier.com/
> Connecting to www.frontier.com|2001:1960:21:1::92|:80... connected.
> HTTP request sent, awaiting response... Read error (Connection reset by
> peer) in headers.
> Retrying.
> 
> --2013-05-09 13:25:10--  (try: 3)  http://www.frontier.com/
> Connecting to www.frontier.com|2001:1960:21:1::92|:80... connected.
> HTTP request sent, awaiting response... Read error (Connection reset by
> peer) in headers.
> Retrying. ^C
> ===========================================================
> nagios:/# tcptraceroute www.frontier.com
> Selected device eth0.3, address 96.31.0.5, port 50820 for outgoing packets
> Tracing the path to www.frontier.com (66.133.172.205) on TCP port 80 (www),
> 30 hops max
>  1  router-core-inside.mtcnet.net (96.31.0.254)  0.248 ms  0.194 ms  0.184
> ms
>  2  sxct.movl.mtcnet.net (167.142.156.194)  0.195 ms  0.131 ms  0.116 ms
>  3  premier.movl-mlx.fbnt.netins.net (173.215.60.1)  1.932 ms  1.914 ms
> 1.922 ms
>  4  ins-kb1-te-13-2-220.kmrr.netins.net (167.142.64.253)  7.582 ms  7.513 ms
> 7.483 ms
>  5  ins-kc2-et-8-3.kmrr.netins.net (167.142.67.37)  9.148 ms  9.180 ms
> 9.126 ms
>  6  ins-dc1-po20.desm.netins.net (167.142.67.29)  9.327 ms  9.437 ms  9.139
> ms
>  7  te-3-3.car2.KansasCity1.Level3.net (4.53.34.113)  15.643 ms  15.800 ms
> 15.647 ms
>  8  ae-11-11.car1.KansasCity1.Level3.net (4.69.135.233)  44.503 ms  44.517
> ms  44.595 ms
>  9  ae-5-5.ebr2.Dallas1.Level3.net (4.69.135.230)  44.475 ms  44.443 ms
> 44.420 ms
> 10  ae-62-62.csw1.Dallas1.Level3.net (4.69.151.129)  56.816 ms  50.240 ms
> 44.854 ms
> 11  ae-63-63.ebr3.Dallas1.Level3.net (4.69.151.134)  44.511 ms  44.640 ms
> 44.660 ms
> 12  ae-7-7.ebr3.Atlanta2.Level3.net (4.69.134.22)  44.635 ms  44.603 ms
> 44.463 ms
> 13  ae-73-73.ebr2.Atlanta2.Level3.net (4.69.148.254)  44.559 ms  44.565 ms
> 44.595 ms
> 14  ae-2-52.edge1.Atlanta4.Level3.net (4.69.150.79)  44.627 ms  44.418 ms
> 44.442 ms
> 15  4.53.232.34  44.695 ms  76.316 ms  44.644 ms
> 16  ae2---0.cor02.atln.ga.frontiernet.net (74.40.2.81)  44.794 ms  44.675 ms
> 44.624 ms
> 17  ae1---0.cor02.asbn.va.frontiernet.net (74.40.2.198)  58.282 ms  144.739
> ms  58.297 ms
> 18  ae3---0.cor01.roch.ny.frontiernet.net (74.40.5.17)  71.606 ms  71.562 ms
> 71.494 ms
> 19  ge--0-0-0---0.car01.roch.ny.frontiernet.net (74.40.5.74)  70.920 ms
> 70.830 ms  70.909 ms
> 20  te5-4.br5.roch.ny.frontiernet.net (74.45.102.6)  404.081 ms  71.598 ms
> 71.562 ms
> 21  * frontier.com (66.133.172.205) [open] 68.823 ms  71.625 ms
> nagios:/#
> ===========================================================
> 
> nagios:/# tcptraceroute6 www.frontier.com
> traceroute to frontier.com (2001:1960:21:1::92) from 2607:fe28:0:1000::5,
> port 80, from port 59200, 30 hops max, 60 bytes packets
>  1  router-core.mtcnet.net (2607:fe28:0:1000::1)  0.250 ms  0.194 ms  0.201
> ms
>  2  sxct.movl.mtcnet.net (2607:fe28:11:1002::194)  0.181 ms  0.125 ms  0.130
> ms
>  3  v6-premier.movl-mlx.fbnt.netins.net (2001:5f8:7f0a:1::1)  1.967 ms
> 1.887 ms  1.909 ms
>  4  v6-ins-kb1-te-13-2-220.kmrr.netins.net (2001:5f8:2:2::1)  7.595 ms
> 7.477 ms  7.512 ms
>  5  v6-ins-kc2-te-8-3.kmrr.netins.net (2001:5f8::11:1)  7.568 ms  7.494 ms
> 7.584 ms
>  6  v6-ins-dc1-po20.desm.netins.net (2001:5f8::8:1)  9.210 ms  9.202 ms
> 9.148 ms
>  7  te-3-3.car2.KansasCity1.Level3.net (2001:1900:2100::e2d)  15.738 ms
> 15.912 ms  15.657 ms
>  8  vl-11.car1.KansasCity1.Level3.net (2001:1900:4:1::37d)  15.632 ms
> 15.751 ms  15.632 ms
>  9  vl-4049.edge2.Dallas1.Level3.net (2001:1900:4:1::379)  24.750 ms  24.706
> ms  24.654 ms
> 10  vl-4080.edge3.Dallas1.Level3.net (2001:1900:4:1::82)  24.780 ms  24.713
> ms  24.751 ms
> 11  vl-4061.car1.Atlanta2.Level3.net (2001:1900:4:1::96)  44.731 ms  44.774
> ms  44.759 ms
> 12  vl-51.edge1.Atlanta4.Level3.net (2001:1900:1c:1::10)  44.866 ms  44.896
> ms  44.806 ms
> 13  2001:1900:2100::1a (2001:1900:2100::1a)  71.300 ms  44.481 ms  44.571 ms
> 14  ae2---0.cor02.atln.ga.frontiernet.net (2001:1960:c:1f::)  52.316 ms
> 44.854 ms  44.776 ms
> 15  ae1---0.cor02.asbn.va.frontiernet.net (2001:1960:c:3c::1)  58.473 ms
> 58.343 ms  58.461 ms
> 16  ae3---0.cor01.roch.ny.frontiernet.net (2001:1960:c:3d::)  124.867 ms
> 71.000 ms  70.933 ms
> 17  ge--0-1-0---0.car02.roch.ny.frontiernet.net (2001:1960:c:28::1)  69.445
> ms  69.408 ms  69.299 ms
> 18  frontier.com (2001:1960:21:1::92)  69.200 ms [open]  69.149 ms  69.079
> ms
> nagios:/#
> ===========================================================
> 
> Frank
> 
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