[outages] Lightower/Sidera - NYC
michael.mccoy at bt.com
michael.mccoy at bt.com
Thu Nov 7 17:54:00 EST 2013
Thanks James. I was told of some sort of packet storm causing the outage on their MPLS network. Maybe these BPDUs have spanning tree going haywire. Maybe they had to isolate some PEs from the network and all of us are on those PEs?
-----Original Message-----
From: Outages [mailto:outages-bounces at outages.org] On Behalf Of James Cornman
Sent: Thursday, November 07, 2013 5:35 PM
To: outages at outages.org
Subject: Re: [outages] Lightower/Sidera - NYC
This outage is still on-going. I spoke with an executive at LT earlier today and the word then was that some downstream customer of the Sidera/ConEd/RCN legacy network is leaking PVST BPDUs and its wreaking havoc on their network. I'm not sure how legitimate that is anymore since its been several hours. Apparently though, since our circuits are fluctuating up and down every few minutes, it would seem they're not very close to resolution. We're approaching the 12 hour mark for certain circuits.
They also don't seem to have any tools to notify/communicate with their customers about the on-going efforts..and they don't tweet anything but marketing crap. The management of this incident is asinine.
-James
On Thu, Nov 7, 2013 at 4:54 PM, Tim Durack <tdurack at gmail.com> wrote:
> As another datapoint, the traditional HV/Datanet/Lightower side of the
> network has been stable during this reported outage.
>
>
> On Thu, Nov 7, 2013 at 4:45 PM, Charles Sprickman <spork at bway.net> wrote:
>>
>> On Nov 7, 2013, at 4:29 PM, Vincent Aniello wrote:
>>
>> Our circuits stabilized mid-afternoon, but shortly after 4pm EST we
>> started seeing issues again.
>>
>>
>> Confirmed here as well, 7 out of 7 L2 tail circuits not passing
>> traffic after a good hour of instability.
>>
>> FWIW, I don't recall any recent maintenance announcements from them,
>> so this is a bit troubling (I'd expect this if we saw a big rollout
>> of new code the night previous) since it came out of the blue. I can
>> also confirm we saw our first outage much earlier than they
>> acknowledged, one circuit lost connectivity at 5:23 a.m. I can also
>> confirm that we did not see the physical layer go down once on any of
>> our circuits, this seems to be occurring in the core, not the rings that actually service the buildings.
>>
>> We're legacy ConEd/RCN/Sidera, have no idea if this is happening with
>> the LT network or not.
>>
>> We got what appears to be a bogus "all restored" email at 2:50 p.m.
>>
>> Charles
>>
>> --Vincent
>>
>>
>>
>> From: Karl Clapp <kclapp at staff.gwi.net>
>> To: "outages at outages.org" <outages at outages.org>
>> Date: 11/07/2013 03:23 PM
>> Subject: Re: [outages] Lightower/Sidera - NYC
>> Sent by: "Outages" <outages-bounces at outages.org>
>> ________________________________
>>
>>
>>
>> I contacted their NOC about 45min ago. They have stated they are
>> still working on resolution. They have reports about some services
>> being functional, while other still experiencing packet-loss and
>> latency. It does not sound like they have been able to identify the
>> root cause and are still troubleshooting.
>>
>> Here is the number I used to get through to their NOC: 888-583-4237,
>> option 1. From there, just follow the prompts.
>>
>>
>> Fwiw, my customer circuit from NYC to NJ is still affected.
>>
>>
>> On Thu, Nov 7, 2013 at 10:25 AM, John Kinsella <jlk at thrashyour.com> wrote:
>> Just as a data point, LT for me is routing into Equinix NY5 over HE,
>> so at least there's connectivity...
>>
>> My traceroute [v0.82]
>> icmp (0.0.0.0) Thu Nov 7
>> 07:24:09 2013
>> Keys: Help Display mode Restart statistics Order of fields quit
>> Packets Pings
>> Host Loss% Snt Last Avg Best
>> Wrst StDev
>> 1. 10.0.1.1 0.0% 29 6.7 3.2 0.8
>> 12.2 2.7
>> 2. 10.0.1.49 0.0% 28 8.0 4.3 1.5
>> 13.1 3.0
>> 3. 10.0.24.73 0.0% 28 6.7 4.5 1.9
>> 14.7 3.4
>> 4. 25.66.208.web-pass.com 0.0% 28 1.9 11.2 1.9
>> 48.0 12.3
>> 5. 2-1.760.core.fre.web-pass.com 0.0% 28 9.2 6.4 3.1
>> 19.7 4.0
>> 6. gige-g6-2.core1.fmt1.he.net 0.0% 28 9.6 12.4 3.5
>> 26.4 6.2
>> 7. 10gigabitethernet1-2.core1.sjc2.he.net 0.0% 28 11.9 9.5 3.5
>> 18.7 4.3
>> 8. 10gigabitethernet9-1.core1.nyc4.he.net 0.0% 28 87.9 79.5 73.3
>> 92.7 5.5
>> 9. 10gigabitethernet4-1.core1.nyc5.he.net 0.0% 28 76.6 80.5 73.6
>> 106.7 7.0
>> 10. lightower-fiber-networks.10gigabitether 0.0% 28 78.0 82.3 74.4
>> 108.0 9.4
>> 11. xe-8-3-0.nycmnyzrj91.lightower.net 0.0% 28 89.1 83.6 74.2
>> 144.7 15.8
>> 12. ae2-jrcynj67j41.lightower.net 0.0% 28 85.4 88.6 80.1
>> 131.5 12.1
>> 13. 192.154.116.14.lightower.net 0.0% 28 85.6 83.9 80.2
>> 95.6 3.5
>> 14. ???
>>
>> John
>>
>> On Nov 7, 2013, at 7:19 AM, Karl Clapp <kclapp at staff.gwi.net> wrote:
>>
>> LightTower/Sidera master ticker for this is LT1323725.
>>
>> I was able to get through their support line now.
>>
>> The ETR is 1-2 hours from now.
>>
>> ---
>> Karl Clapp
>> Network Engineering Manager
>> Biddeford Internet Corp. d.b.a. GWI (AS5760)
>> Office: 207.602.1144
>> Mobile: 207.641.3907
>> Fax: 207.286.2061
>>
>>
>> On Thu, Nov 7, 2013 at 9:39 AM, <SRonan at eexchange.com> wrote:
>> Likely related to the fiber cut they experienced on their network
>> earlier this week which they routed around.
>>
>> Shane Ronan, Vice President - Technology Architect State Street
>> Global Exchange | 1230 Avenue of the Americas, 18th Fl | New York, NY
>> 10020
>> P (212) 259-3023 | M (347) 413-4503
>> sronan at eexchange.com
>>
>> From: Jayson Navitsky <jnavitsky at gmail.com>
>> Date: Thursday, November 7, 2013 at 6:55 AM
>> To: "outages at outages.org" <outages at outages.org>
>> Subject: [outages] Lightower/Sidera - NYC
>>
>> Anyone else seeing any issues in NYC with Lightower/Sidera? Starting
>> around 6:05AM (EST) we saw heavy packet loss across their network
>> (from Sidera legacy) and some of our point to points bounce. The P to
>> P's have some what stabilized (though we've seen a couple more
>> bounces since then) the IP side of things have been pretty much
>> unusable (we shut our session
>> down.) It also looks like their phone system is having a problem -
>> calls into them seem to drop after trying to connect to the NOC -
>> which I'm sure is pretty busy.
>>
>> -Jayson
>>
>> ________________________________
>>
>> http://www.statestreet.com/emaildisclaimer/
>>
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>
>
> --
> Tim:>
>
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--
James Cornman
Chief Technology Officer
jcornman at atlanticmetro.net
212.792.9950 - ext 101
Atlantic Metro Communications, Inc.
4 Century Drive, Parsippany NJ 07054
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